After nearly 10 years of working on an IBM documentation team, I was fairly surprised to hear that a colleague had recently discovered the feedback mechanism that is built into IBM information centers. Have you seen it? It's located at the bottom of every WebSphere Process Server Information Center topic. As a former member of a documentation team, we really appreciated it when our customers took the time to tell us when we have provided the right solution or when we can make improvements.
Here is a screen shot of the link to the feedback mechanism:
After you click Feedback, you are presented with a form that gauges your overall satisfaction with the documentation and provides you with the opportunity to provide specific comments about the last topic that you were reviewing. The information that you submit through this form is sent directly to the WebSphere Process Server Information Development Team, who is responsible for maintaining the documentation. Members of the Information Development Team and their Development colleagues will review your comments and take the appropriate action for the next possible documentation update. Optionally, you can provide your contact information in the form if you would like to receive a response to your comments.
- Tell the team when a topic really helped you solve a problem.
- Suggest an example that might make the information more clear
- Request that steps are re-reviewed if you experienced difficulties, but were able to complete your task.
Note: This form cannot be used for technical support.
The Information Development Team welcomes your comments!