Many of our customers and partners are interested in extending key portal-based applications to mobile devices. Most are prioritizing this effort as a set of services that is becoming mandatory (no longer optional) to deploy, to support the information access preferences of their customers, partners and end users. A wide variety of market research and information publications cite the rapid growth of the mobile application market. For example, a recent IBM study managed by the Institute of Business Value interviewed over 600 consumers across international locations and found over 50 percent would prefer to receive their information via mobile device instead of the PC today. Further, the study predicts that the world's population of mobile-phone users expected to increase from the current 50 percent to 80 percent in 2013.
IBM software offerings are architected to deliver information, collaboration, application and transaction services on the platform of choice; whether server-based, rich client or via mobile devices. Many of our Portal customers are already extending their portal based solutions to mobile audiences. Examples include online mobile banking, managing in-store task lists, customer service, accounts management, alerts, and subscriptions, application purchases, and more.
Using WebSphere Portal and the Mobile Portal Accelerator offering, our customers have leveraged the scalable, secure WebSphere Portal foundation services, including centralized administration and personalization services to seamlessly deliver applications targeted towards the information needs of their users; customers, prospects, business partners and internal employees. The Mobile Portal Accelerator software delivers content to mobile devices that 'fits' or suits the unqiue display characteristics of the mobile device; whether it is an iPhone, Blackberry, Nokia or older phone with fewer display options. In fact, the Mobile Portal Accelerator device repository enables the software to support over 6500 devices worldwide, with new devices added as the are updated or introduced to the market. Our customers have rapidly increased their ability to introduce new products and services to their connected and mobile audineces, using the combination of WebSphere Portal and Mobile Portal Accelerator, both managed via Portal administration. Their end user audiences are able to seamlessly complete tasks, collaborate with others, contribute new and updated information using their preferred device and work style, greatly improving overall organizational productivity and competitiveness. This solution also lets administrators, or site designers, make the right choices about which portal applications and pages they want to make available to their mobile portal audiences. In addition, from an end user point of view, the mobile end user is presented with a productive mobile experience; as the mobile display (including navigation, text and images) are optimized for the display characteristics of their mobile device. This reduces the frustration mobile users can experience when accessing mobile content designed for delivery to the "lowest common denominator" web mobile experience, which can often involve scrolling or missed information via an incomplete display. The Mobile Portal Accelerator multi-channel server and mobile device repository connect the device specific characteristics (and there can be as many as 800 defined per mobile device) through the multi-channel server which optimizes the portal content appropriately to the specific mobile device that invoked the portal page.
Last month we introduced a new version, the Mobile Portal Accelerator 6.1. This release introduces several useful new features, including support for the WebSphere Portal 6.1 platform. The Mobile Portal Accelerator (MPA) 6.1 release provides closer integration with the Lotus Web Content Management (LWCM) author and presentation environment. This means that LWCM content authors can create content, approve it for publication to the portal, and seamlessly also publish that content out to their mobile audiences. You can see a good demonstration of this in a demo posted to the Mobile Portal Accelerator wiki. Notice that the LWCM content authored presents differently (and is perfectly tailored to ) the device display characteristics of the iPhone, Blackberry and Nokia mobile phones used in the demonstration. Doesn't get much easier than that...
The new MPA 6.1 release also includes new out of box mobile enabled portlets, including an updated RSS mobile portlet, stock reporting portlet, and new client framework widget sample portlets (see details below).
Many of our customers are asking about support for 'Smartphones' with the ability to render Web 2.0 capabilities such as AJAX client side rendering. The Mobile Portal Accelerator offers support for such devices, and the ability to develop applications that can take advantage of the presentation power of those devices, via new Framework Client widgets and sample mobile portlets provided with the release. The sample widgets provide over fifty rich, client side interfaces that can be used to deliver an enhanced, more interactive experience to client capable mobile devices. Examples of these widgets include styling, transition, AJAX table, autocomplete, popup, ticker tape, and more. You can see a demonstration of some of these capabilities displayed to mobile devices, and other mobile portal application demonstrations on the Mobile Portal Accelerator wiki. This release also introduced several features and priorities that were planned jointly as we worked with our customers and partners to understand their current and future plans for mobile portal applications.
It's a great time to be involved with this technology - it's a very active space and our team is quite responsive to the needs of our customers as they deploy mobile portal solutions - worldwide.
For those seeking more technical detail on the Mobile Portal Accelerator, the Information Center is another useful online resource. If you are to attend one of the IBM Portal Excellence Conference 2009 events this fall, you'll find several Mobile Accelerator technical, business value and hands-on lab sessions are offered.
We look forward to hearing your questions, comments and plans to extend your portal applications to mobile audiences.
- - Lauren
How are organizations in government
using portal technology? What portal applications are providing compelling ROI to healthcare
providers? Why are banks
leveraging Web portals for competitive advantage?
If you are doing business in one of these industries, or others, you probably already know how Web portals are being used to provide value...but do you know all the ways (or maybe you know a better way!)? Regardless of industry, we see Web portals commonly used for specific applications such as self-service
. However within an industry, like healthcare, how "self-service" is delivered via the Web is conceptually the same as say retail, but the implementation differs. So, what we've been doing is looking at how Web technology in general (and WebSphere Portal
in particular) is being deployed within specific industries for both business and technical benefit. As part of that, we have collected a lot of good case studies, as well as numerous code assets and other materials IBM has produced - by industry, and all related to WebSphere Portal - in new industry toolboxes
for convenient industry-specific reference. Current industry toolboxes include:
If your company/organization is in one of these industries, feel free to poke around the toolbox
...maybe you'll discover some new idea, asset or positioning for portals that will help you get more value. As always, we on the WebSphere Portal team would also welcome your insight into how you are using portal in your industry (or capabilities you might need)...just drop a comment in the blog or shoot me an email
-- Brian Chaput
Is there a social networking "perfect storm" brewing for organizations? Consider these facts, and it sure seems like it:
- This year, the first generation of Web and social network-savvy youth (those who were born after the popularity of the Internet) graduate from high school…and will enter the workforce over the next 6 years
- The social network and blogging audience is becoming more diverse in terms of age: the biggest increase in visitors (+11.3 million) during 2008 to “Member Community” Web sites globally came from the 35-49 year old age group (Source: Nielsen-Online)
- One in every 11 minutes online globally is accounted for by social network and blogging sites (Source: Nielsen-Online)
So, what this shows is that the use of social networking tools is not limited to just a few demographics, and that the use is growing...rapidly. I just returned from a few days at the Enterprise 2.0
conference in Boston, and the overriding theme was social networking tools and technology (I estimate that 95% of the exhibitors were hawking some sort of social networking software). IBM had a display featuring most of the Lotus offerings, including Lotus Connections
, our own social networking solution (which was well received), as well as WebSphere Portal
. A lot of the discussion on the show floor was centered on the question of how social networking can be effectively implemented by an organization for business gain - with a lot of opinions!
Perhaps the most interesting part of the event, however, was an interactive session called "Socializing Enterprise Portals". It featured Larry Bowden, IBM's VP Portal & Mashups, along with a speaker from Oracle and an analyst from the Burton Group. The session focused on the topic of the convergence of Web portals, a predominant enterprise technology, with social networking, currently most often an external destination site. Based on the fact that many enterprises leverage a portal to deliver a controlled Web experience to all types of users - and that these same users are (or soon will) participate in one or more social networks outside of the portal (be it for personal or professional reasons) - the reality is that it is a not a question of "if" portal and social networks will converge, but "when"?
Of course here at IBM we absolutely think that a "collaborative portal" has tremendous value, especially when it goes beyond simply allowing real-time chats, and incorporates social software capabilities (to become a "social portal" ). This blog for example is delivered through the My developerWorks
portal so we can share our collective portal-related knowledge, insights, ideas and questions directly to, and among, people of common interests...easily and we hope effectively! For another good example, maybe you saw this demo
at Lotusphere that showed the combination of IBM's social & collaborative capabilities seamlessly within WebSphere Portal. But what about social services, like Facebook and Twitter, that are outside an enterprise's boundaries? Here is a new video
of an actual demonstration of WebSphere Portal bringing those external social services into a portal application to show how that concept might work. (TIP:
click the "HD" icon on the video player toolbar to view the video in high def!)
It should get very interesting over the next year or so to see how
enterprises go about bringing social networking into their portals; keep an eye on this space as we will work to keep you informed on the approaches, trends and successes related to this hot topic...and of course, we welcome your thoughts!
-- Brian Chaput
A few weeks ago when I was up in Cincinatti, Ohio at a Lotusphere Comes to you event
, I met Ken Freedlund, the portal architect for NewPage
, a paper company. Ken had come to the event to hear about WebSphere Portal since he is a portal customer running WebSphere Portal 6.0 for their public web presence as well as their intranet. Ken is planning their migration to WebSphere Portal 6.1
and the seminar had a migration session in addition to the portal keynote and Web 2.0 sessions. After the morning portal sessions I had a good discussion with Ken.
The unique thing about NewPage's portal implementation is that NewPage is running both their internet site and their intranet from a single portal installation. They use a reverse proxy firewall to secure the traffic coming into the portal from the internet. Their intranet site is a virtual portal on that same portal installation. Although there are many customers that use WebSphere Portal for both internet and intranet portal sites, this is the first customer that I have talked to that did both one portal installation, using the virtual portal feature of WebSphere Portal.
When we introduced virtual portals back in WebSphere Portal 5.0, the goal was to enable customers to quickly roll out new portals. A virtual portal is a "portal within a portal". It is a way to create a portal that looks like a separate, independent portal to the end user, but it runs on the same portal installation and can utilize delegated administration to allow a different portal administrator to manage the portal creation and management of the virtual portal. The key design points are:
1. A graphical user interface for the portal administrator to create and manage multiple virtual portals.
2. Virtual portals are created from a template which defines the pages and portlets that are pre-populated when the virtual portal is created.
3. Administration of virtual portals can be delegated to a different portal administrator or a business user.
4. Virtual Portals share the resources (themes, portlets, etc) of the existing portal installation.
5. Portal Access control is used to ensure security so that users of a virtual portal only have access to that portal or can be optionally allowed to access other virtual portals.
By not having to install the software again and providing the administration benefits, virtual portals can drastically reduce the amount of time expense it takes to roll out new portals. We have many customers that run virtual portals for both internal and external web sites. Some of those customers allow their business users to create virtual portals when a business need arises. This it is also a great way to empower business users to solve their business needs themselves--self-service IT. Care must be taken to prevent unwanted proliferation of virtual portals through policies, governance or monitoring.
Virtual Portals have gotten even more attractive with the addition of WSRP
. By using WSRP to run portlets in a remote portlet container, virtual portals can now be more robust. If a poorly written portlet causes an out of memory error, only that one virtual portal would be affected. So virtual portals can achieve a greater measure of isolation to ensure that the main portal site doesn't go down because of an inadvertant error by a virtual portal administrator. WebSphere Portal 5.1 and later versions support WSRP 1.0 and WebSphere Portal 6.1 and later versions support WSRP 2.0.
In the case of NewPage, an acquisition of a new company force the quick integration of the acquired company's intranet. Since Ken already had WebSphere Portal running NewPage's company internet site, he decided to run the merged companies intranet as a virtual portal on WebSphere Portal 6.0. They moved the existing intranet content from Vignette into Lotus Web Content Management to be displayed through the portal. The spare capacity on their existing AIX servers was more than enough to handle the combined load of the two portals. The business results of the project were impressive. They eliminated the extra planned hardware cost of servers for the intranet portal. They didn't have to pay for additional software licenses to run the newly moved intranet portal. And the project was done more quickly and for less money than anyone expected. (Except Ken).
How are you saving money with WebSphere Portal?
Each year the independent Web Marketing Association
names the Best
web sites in 96 industry categories as part of the annual WebAward
IBM Customers each year are delivering some amazing (we call them "exceptional"!) web experiences, and often with the assistance of one of our outstanding business partners. Why not seek the recognition and competitive advantage you can derive from being an award winner, along with valuable independent feedback on
your development efforts? Entering is easy - the benefits many!
-- Brian Chaput
"The flexibility and openness of SAP NetWeaver Portal 7.3 and IBM WebSphere Portal enable companies to increase the benefit of their investment in SAP and IBM software, increase their utilization, and improve user experience and productivity."
That statement is the focus of a new whitepaper
from SAP that defines how SAP customers can extend - and get more value from - it's SAP investment by leveraging WebSphere Portal for broader web experience requirements. These broader requirements can benefit from bringing valuable SAP application access into context with other user application functions in a single personalized user experience. The key features of the approach are simplified navigation with one UI, with a single look & feel, and single sign-on...all for a seamless web experience that deliver these business benefits:
- Lower total cost of ownership for software and the entire IT landscape by providing interoperability between SAP NetWeaver Portal and IBM WebSphere Portal, thus allowing for reuse of existing investments in SAP® and IBM solutions
- Reduced development costs by taking advantage of industry standards, such as SAML 2.0, and representational state transfer enablement
- Improved productivity by enabling employees to work within a single, familiar environment
- Less implementation time with a combined and interoperable solution that leverages the strengths of the SAP and IBM solution portfolios
IBM makes this interoperability easy with the IBM WebSphere Portal Integration for SAP
feature. Again, get all the detail in the paper here
-- Brian Chaput
IBM Customer Experience Suite, IBM WebSphere Portal, and IBM Web Content Manager V8.0 Beta 2 is Now Available
Take a look at the latest updates available with the IBM Customer Experience Suite, WebSphere Portal and Web Content Manager Beta Two release.
This beta release operates on WebSphere Application Server Version 8, and includes updates that can provide your users with a more social, mobile and integrated experience.
Version 8.0 Beta two highlights include
- Managed Pages
- A simplified way to create and manage portal pages and web content using a new integrated toolbar.
- New page draft and approval process lets you preview and approve changes to pages before publishing them.
- Site Area Templates
- Create site area templates that define the authoring settings, such as the design of the form, elements and fields on a form, and default values.
- Restrict authoring templates usage. For example, use site area templates to only allow "news" items to be created within a "news" site area of a website.
- Enhanced Projects
- Add users as approvers for a project and send a project through a review state before publishing.
- Simplified Business Process Management
- Users access relevant tasks and activities for multiple Business Process Management solutions from a single user interface, the Unified Task List portlet.
- Integrate your site with several Process Management solutions.
- Enhanced SAP integration
- Support for the new IBM WebSphere Portal Integrator for SAP lets you expose elements from SAP Netweaver Portal directly into WebSphere Portal.
- IBM Installation Manager
- Manage the software life cycle with a single tool: Install, Update, Rollback, Modify, and Uninstall.
- Faster installation performance and better integration with other IBM products.
- Social Business in Context
- New Community Page support lets you more readily scope and place IBM Connections portlets in the right Portal and WCM context.
- IBM Connections Community Pages portlets are available for Profiles and Blogs with Beta 2.
- A consistent tagging and rating experience between WebSphere Portal, Web Content Manager, and IBM Connections.
- OpenID Authentication lets portal users authenticate with public social network credentials, such as a Facebook ID, Google ID or Yahoo ID.
Access the details, Beta software, documentation and support forum here:
We look forward to your impressions and experiences with the latest updates.
As with previous versions of IBM WebSphere Portal and Content Manager released over the past several years, we offer an open beta program to enable our customer, partner and IBM community to evaluate future platform directions.
We are pleased to announce "Beta One" availabilty of our next major release; IBM Customer Experience Suite, WebSphere Portal and Web Content Manager Version 8, operating on WebSphere Application Server 8.
Version 8.0 Beta offers users a more seamless and rich user experience. Features includes enhanced integration of web analytics, social services , rich content management and search optimization, operating on WebSphere Application Server Version 8.
1) The ability to track effectiveness of web properties through new user-friendly overlay statistics, also new flexible options to tag pages, portlets or web content and measure their usefulness through Campaign and Custom tags.
2) An integrated, seamless and in context experience of Community pages in Websphere Portal placing IBM Connections resources in the right Portal and Web Content Manager context, and an integrated and consistent tagging and rating experience
3) The ability to integrate Facebook, Google and Yahoo ID's with WebSphere Portal.
4) Integrate with Enterprise Content Management (ECM) and other systems through Web Content Manager support for CMIS standard. In addition, the Beta introduces the the ability to create Web Content with point-and-click simplicity using the new Content Templating user interface.
5) Optimize external search for Web content rendered through WebSphere Portal.
We look forward to working with and learning from your impressions and experiences with this early evaluation release! - - Lauren
We just wrapped the America's edition of the IBM Exceptional Web Experience Conference last week in Orlando, Florida. There were lots of terrific sessions by customers sharing their Portal, WCM, Mobile and related web experience approaches and successes - as well as insightful and informative IBM Business Partner solutions - plus the latest IBM technology and innovation updates. On behalf of IBM, many, many thanks and kudos to all that presented, attended and provided feedback...we appreciate and value your time!
So, what's next? The European edition of the conference
, of course, so start planning now! This year, the event will be held in Berlin, Germany, October 10-14 at the International Conference Center
. The call for abstracts for the event is now officially open; there are both Business-specific and IT-specific tracks (click here
to see them all), so many web experience topics will be considered and we encourage you to submit
an abstract of interest.
Deadline for submissions is Friday, June 10th, 2011!
-- Brian Chaput
Imagine if disease, and its onset, could be identified by a simple cheek swap, in place of costly, often lengthy - and sometimes painful - MRIs, biopsies, CAT scans, X rays, and other diagnosis methods. Far fetched, right? Well, maybe not...researchers at Rice University's McDevitt Research Laboratory
are aggressively moving toward that as a goal by leveraging new ways to
harness the power of collaborative research and clinical trial data collection quickly, accurately and intuitively...all with a new system design by Dr. Pierre N. Floriano
, Director of Microfluidics, Image and Data Analysis, at the BioScience Research Collaborative at Rice University....and you can hear about this directly from the Dr. Floriano at the upcoming IBM Exceptional Web Experience Conference
It's no coincidence that the word "collaborative" is part of the mission of the research team; they recognize that teaming, sharing and communicating are key to unlocking and interpreting the data from clinical trials and research from distributed sources. So, here's what they are building, and will detail, in a session at the upcoming conference:
- Streamlined and consistent Clinical trial data collection from across the State with IBM Forms
- Clinical trail data analysis with Cognos and/or SPSS
- Secure and personalized web experience which aggregates project insight via WebSphere Portal
- Social networking between researchers with IBM Connections
If you are attending the conference, you can learn more about how this exceptional web experience can play small part in the much bigger endeavor of these dedicated researchers - and endeavor to help make disease detection almost routine, and certainly more cost-effective, but most importantly to help people enjoy an "exceptional life experience"!
The session is scheduled for Tuesday, May 17, at 9:45A.
-- Brian Chaput
Remember when you started using WebSphere Portal
? How you couldn't seem to learn everything fast enough?
The IBM information development team wants to make it even easier for you to get started with WebSphere Portal. But to make our "getting started" project successful, we need to hear about first hand experiences. Go the the Online UX Lab
and tell us:
- What "getting started" means to you
- What types content helps you get started faster
- Which concepts are the most challenging
Share your experiences with us now through Tuesday, May 3, here: http://tinyurl.com/portal42711
-- Brian Chaput
If you weren't able to make it to Lotusphere
in Orlando, FL (where the weather, unlike the past few years, was perfect!), I thought I'd share the highlights from the WebSphere Portal keynote session delivered by Larry Bowden, as part of the new Exceptional Web Experience
track . Different from previous years, each Lotus product segment held its own keynote session after the opening general session (which featured the original Capt. Kirk - William Shatner - who was both amusing and interesting)...and it worked well. Here were the key messages delivered during the Portal keynote:
- Happy Birthday! WebSphere Portal turns 10 this year, and while it was a great opportunity to look back at all the innovations Portal has delivered over the years, we really consider it more of a warm-up for the next 10 years...which will undoubtedly bring even more innovation and opportunity for organizations to deliver "Exceptional Web Experiences".
- Award-winning Customers! Over the past decade, IBM and Portal have seen many awards and recognition, but here in the Portal team we consider our customers' successes to be our best measure of success. Several customers, across various industries, have recently been recognized for their outstanding Web applications delivered with WebSphere Portal, and we took the opportunity to share those names with the audience.
- Wave of New Possibilities! In the last 100 days, there have been a dozen new product releases and initiatives too numerous to mention here, but include the new 6.1.5 versions of Portal and LWCM as well as the new Government-to-Business portal template...these new capabilities provide for new possibilities.
- New Offers! New offers and Portal portfolio capabilities were announced, including: a 3-month free trail from analytics partner Coremetrics; the planned availability in Q1 2010 of two new industry toolkits - Industrial and Travel & Transportation - as part of the WebSphere Portal Industry Toolbox; and lastly, the availability of beta release of Hypervisor editions of Portal and LWCM for virtualized environments.
- Lotus Knows...A Better Web Experience is a Better Business Experience!: Larry provided several perspectives of how Internet use is growing and how the use of Web-enabled mobile devices has exploded (and will continue to) and how user activities via the Web have shifted dramatically over the past decade...and how we are preparing the entire Portal pillar to allow organizations to exploit that growth and opportunity with Exceptional Web Experiences...regardless of a user's location or device.
- Don't Foresee the Future, Enable It! Larry shared some glimpses of internal IBM research projects, and touched upon some other interesting technology approaches, like immersive Web experiences and the Web via smarter TVs, as examples of how the future is now...and IBM, having already invested over $1B in Portal technology, is prepared to keep innovating into the next decade.
- Portal As Platform For Healthcare Reform!: Finally, the keynote ended with a terrific customer presentation by Bill Fandrich, CIO at Blue Cross Blue Shield of Massachusetts. It was interesting to see how BCBS MA is delivering an external-facing Web experience to its members, both as a customer service and a health management tool. By educating more members on good health and treatment, BCBS MA views the Portal as a potential agent of change in the US healhcare debate...good stuff!
So, those are the highlights from the Portal keynote...if you want more insight on any this, or any of the other session from the Exceptional Web Experience track at Lotusphere, let me know or ask your favorite IBMer for more details. Also, keep an eye out for the upcoming "Lotusphere Comes To You" events that will be traveling to select locations soon!
-- Brian Chaput
2010 promises to be the
year for IBM WebSphere® Portal software. Launched in 2000, WebSphere Portal software is celebrating its 10th anniversary this year. And the celebration has already begun at Lotusphere 2010
A new track debuted this year at Lotusphere focused on technologies that deliver exceptional Web experiences to customers, partners, suppliers and employees. Featuring the latest IBM WebSphere Portal, Lotus, and IBM Business Partner innovations, the new track is showcasing how companies large and small are leveraging IBM WebSphere Portal and related software to differentiate themselves and achieve greater success in the marketplace. Here's a sampling of what's being featured in the new track: new IBM Industry Toolboxes for WebSphere Portal, rapid deployment via WebSphere Portal NOW, best practices, and deeper dives into WebSphere Portal and IBM accelerators for WebSphere Portal, with sessions addressing Web content management, collaboration, electronic forms-enabled business processes, dashboards, mobile portals, mashups and more. For more information on the new Exceptional Web Experience Track, download the brochure
In addition to the new track, a new 'event within an event' entitled the “Global Business Excellence Forum @ Lotusphere 2010” is being offered, focused on tapping into the power of collaboration within the Banking, Insurance, Government and Healthcare industries. The Global Business Excellence Forum promises to be the definitive place to learn virtually everything about how to achieve better business outcomes with IBM Lotus® and IBM WebSphere® Portal software, as well as services from IBM and trusted partners. Attendees are hearing from people within organizations just like yours who have achieved exciting business outcomes by deploying IBM solutions and offerings. If you're still interested in registering or would simply like to learn more, please visit the Global Business Excellence Forum @ Lotusphere 2010 Web page
Finally, for those in attendance or following from afar, IBM is supporting both traditional and social media news this year at Lotusphere. Interested in reading near real-time news one 'tweet' at a time? Simply follow @LotusKnows on Twitter
. In attendance and wishing you could share your event experiences with other attendees? Preface your tweets with @Lotusphere. Looking for more in-depth news? Visit the IBM Lotusphere 2010 news page on the Web
, where press releases from IBM and IBM Business Partners can be found.
And remember... Lotusphere 2010 is just the beginning. The 10th anniversary of WebSphere Portal software promises to be an exciting year, and I encourage you to stay tuned!
~ Tim Nunes
Governments from Los Angeles to Helsinki
are harnessing the Web, leveraging WebSphere Portal and related software, to transform the way they serve their respective constituents - from citizens and businesses to vendors.
Governments, like commercial endeavors, are not immune to the realities of both the economic climate and the expectations of the community of ever growing Web-savvy constituents they serve. That is, governments need to improve efficiency and control costs, while better enabling citizens, businesses and vendors to engage with the government agencies and service providers. Constituents want, and expect, to interact with their governments via the Web...as they do for many of other facets of their life. When governments answer that desire, like LA County
has recently done, everyone is better served. A self-service citizen portal might mean less trips for citizens to government offices (and less waiting in lines!), as well as faster access to information; less paper (and fewer/faster processes) for increased efficiency and lower costs for agencies - not to mention faster time-to-collect for tax/fee revenues....among many other mutual benefits.
WebSphere Portal continues to be at the center of Web experiences across various industries, including government. I blogged previously about our ever-evolving industry "toolboxes
"; one of the new tools in the government toolbox is a Government-to-Business
(G2B) template that helps government organizations accelerate the development of G2B websites and the delivery of services to business constituents. If you are part of a government agency, you might want to take a look...and if you are in another industry, we invite you to browse around the entire toolbox
Lastly, as 2009 nears its end, that can only mean one thing...Lotusphere
is just around the corner! This year there is a track
dedicated entirely to WebSphere Portal, where you learn more about what's new with Portal, hear from other customers about their Portal experiences, and see what we are doing that is industry-specific. All of us on the WebSphere Portal team sincerely hope to see you there....Happy New Year!
-- Brian Chaput