Gathering troubleshooting data needed for TADDM can be a drag -- were the logs in DEBUG when the problem happened? Which logs need to be in DEBUG? Storage servers or discovery servers? Does support need results files? What are results files anyway? It's surprisingly complicated! The TADDM support team recently redid it's MUSTGATHER documentation, and it's a lot more useful (if we do say so ourselves...) The main doc is stripped down to the essentials, and then we link out to specific scenarios -- installation problem? There's a note for that. Custom server template question? There's a note for that. Trouble getting authentication to ldap via VMM to work? There's a note for that.
You'll find the new MUSTGATHER here:
There's secondary notes on
Custom Server Template or Computer System Template
Discovery Through ITM
Installation & Upgrades
Product Console/User Interface
We hope it makes your initial data gathering task a lot easier, and speeds up the resolution of your problem. (Believe it or not, we don't like to have to ask for logs all the time, either.) Let us know what you think, and if there are any other topics we should add to the MUSTGATHER.