IBM Support

Use the new serviceability feature in 95 to assist logging issues with Support

Technical Blog Post


Abstract

Use the new serviceability feature in 95 to assist logging issues with Support

Body

While logging service requests with Support, it is necessary that environment details be provided.
This includes details of the Fix Pack and the pre-releases (if any) on the environment where the issue is seen.
In addition, details around user exits and event templates are also important to understand and analyze the issue.

To make gathering these details a one step process, a serviceability property has been introduced in 9.5 - 

yfs.enable.serviceability.log


When this property is set to true ,data with regard to user exits, event templates, pre-releases, and fix pack details is collected and displayed in log files for API and service calls.

This property can be set in the customer properties file as well. More details available at -
https://www.ibm.com/support/knowledgecenter/SS6PEW_9.5.0/com.ibm.help.serviceability.support.doc/support/t_HowToCollectData_UserExits_EventTemplates_FixPacks.html

 

 

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS6PEW","label":"Sterling Order Management"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}},{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS6PEW","label":"Sterling Order Management"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

UID

ibm11124547

Page Feedback