Rolling back localization in Web Call Center

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Localization of WCC (literals on UI) is done using bundle files that contain the translated literals for every language. The bundle files for all languages(like fr, de etc) are available in the relevant directory under

<INSTALL_DIR>/repository/eardata/isccs/war/isccs/resources/bundle/nls.

The bundle file for English is located directly under nls. The language packs in the application contain only the factory setup (isccsliterals2translate.properties) and back end translation files (isccsbundle.properties).

If you have 9.3 foundation and WCC installed, all you need to do is create another locale say French and assign it to a user. Now when you login with this user in WCC the UI is displayed in French even if no localization process is performed.

Reversing Localization

It is not possible to reverse the localization by keeping the user assigned to another locale, user should be assigned to English locale to avoid this.

Even if user is able to see the UI localized, you need to apply the language pack to completely localize the WCC application.

WCC has these folders due to a technical limitation of how dojo (underlying framework) loads these bundles. Product ships all the bundles out of the box because the list of

locales can only be initialized in a single file.