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Logging PMRs for issue with Payment module

Technical Blog Post


Abstract

Logging PMRs for issue with Payment module

Body

While logging PMRs for issues with the Payment module, the following data would be needed along with the problem description to help with analysis -

1. Screenshot of the Payment rules
From 9.2.1 onwards, this is available in SBC at System Setup -> Payments -> Payment Rules

2. Screenshot of the Financial rules
From 9.2.1 onwards, this is available in SBC at System Setup -> Order -> Financial Rules

3. Screenshot of the payment type being used for the order
From 9.2.1 onwards, this is available in SBC at System Setup -> Payments -> Payment Type

4. Steps to replicate the issue with corresponding input XMLs for the APIs being invoked

5. The verbose traces for the payment APIs being run (requestCollection, executeCollection,processOrderPayments et all) along with the entries in the yfs_charge_transaction table for a problematic order

The above will help with replication and analysis of issues related to payment modules.
Further information with regard to collecting and submitting data is present at - http://www-01.ibm.com/support/docview.wss?uid=swg21673456

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS6PEW","label":"Sterling Order Management"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}},{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS6PEW","label":"Sterling Order Management"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

UID

ibm11124553

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