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Error when connecting to Progistics server through Pierbridge Adaptor

Technical Blog Post


Abstract

Error when connecting to Progistics server through Pierbridge Adaptor

Body

A known if not common error we see when we try to manifest a container is
 COM  Activation failed because an initialization function failed.  Check the event log for more information

<Errors>
    <Error ErrorCode=" Carrier Integration failed "
        ErrorDescription="COM  Activation failed because an initialization function failed.  Check the event log for more information."
        ErrorRelatedMoreInfo="COM  Activation failed because an initialization function failed.  Check the event log for more information." ErrorUniqueExceptionId="9.113.238.6513793945500480000000000023">
        <Attribute Name="ErrorCode" Value=" Carrier Integration failed "/>
        <Attribute Name="ErrorDescription" Value="COM  Activation failed because an initialization function failed.  Check the event log for more information."/>
        <Attribute Name="ErrorRelatedMoreInfo" Value="COM  Activation failed because an initialization function failed.  Check the event log for more information."/>
        <Attribute Name="IsCarrierServerError" Value="Y"/>
        <Attribute Name="ErrorUniqueExceptionId" Value="9.113.238.6513793945499780000000000022"/>
        <Attribute Name="ApiName" Value="addContainerToManifest"/>
        <Attribute Name="ElementCount" Value="4"/>
        <Attribute Name="ErrorUniqueExceptionId" Value="9.113.238.6513793945500480000000000023"/>

In my experience this usually occurs when Progistics(Connectship Server) license has expired.

To confirm , you can go to the server where Progistics is installed and open Progistics Management Console -> Licensing
If the license has expired , the date of expiry is mentioned on this screen


Once renewed, the new License Id and Password will need to be loaded in the same 'Licensing' screen

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS6PEW","label":"Sterling Order Management"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}},{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS6PEW","label":"Sterling Order Management"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

UID

ibm11124697