How to identify the SB2BI server that is sending the Event Listener Error or other system alert E-Mail messages
Alex Chia 270004PRFF Visits (10156)
Here is a quick look at the Event Listener E-Mail message that one may receive when the SB2BI server is having some issues:
At this time, we don't have a configurable way to update system/server information such as the Subject or Msg for the above as they are hard coded.
We understand that it may be difficult and time consuming to identify which SB2BI server that is sending out the E-Mail alerts.
Thus, this blog is to help you address such issue with workarounds below.
To identify the source SB2BI server, you may examine the E-Mail header / properties to find the source of the SB2BI server that is sending the E-Mail.
And I can see the server information right below.
You may work with your E-Mail server administrator if you need more help on this.
Another alternative solution is to generate separate E-Mail addresses for each server configuration.
That E-Mail address is being used for all system alert notifications as the mailFrom and mailTo E-Mail addresses.
The E-Mail alert messages shows the mailFrom and mailTo E-Mail addresses as seen above.
The mailFrom E-Mail address comes from the value of the SI_ADMIN_MAIL_ADDR parameter in the <SB2
Then, you may follow the Technote 1563973 solution on how to change the E-Mail address for the system notifications:
The mailTo E-Mail address takes the value of the
The mailTo E-Mail address settings can be seen from the value of the reso
The above can be set in the cust
Save the file and restart SB2BI.