Reading more deeply and talking to several customers while icing my ankle, it seems that most companies deliver modeling to help organizations fully visualize, comprehend, and document business processes in order to close the gap that exists between an organization’s lines of business and IT’s understanding of the business drivers. Given that a business process is a defined set of activities leading to specific results, modeling provides the added assurance that best practices are well documented and communicated throughout the organization before deployment.
For example, one large insurer is having their business analysts use modeling to define alternative scenarios, differing in resource allocation, branching assumptions at decision points in the flow, and other parameters, and see which alternative results in the lowest cost, fastest average cycle time, lowest percentage of service level agreements violations, or other optimum business measure. In addition, tbecause they leveraged simulation can help reveal bottlenecks in the process, allowing new alternative scenarios to be analyzed -- resulting in significant time and cost savings before they are implemented throughout the SOA.
I believe that BPM with SOA is the keys the kingdom and SOA will help facilitate the next phase of the business process evolution. The evolution is occurring now because of the heightened need for enterprises to compete more effectively by adapting to market changes faster, continuously improving efficiencies and streamlining collaboration across traditionally siloed departments.
Well, at least it may be the key that opens the door that allows you to explore all the benefits to SOA. What are your thoughts? By the way, I have now proceeded in my recovery and hope to be walking with my cane at the NYC SOA summit -- that is sold out!
If you are one of the lucky 400 that got a seat, I'll see you there!
Til then....back to icing the ankle!