IBM Program Director Anuj Marfatia tells a great story about maintenance. He was driving home on a sunny Saturday. Traffic ahead of him was coming to a halt, and Anuj slowly pressed the brake pedal. Nothing happened. He pressed harder, no response. The vehicle in front of him was coming up fast. Quickly Anuj pulled into the next lane, then onto the shoulder. Eventually his car ran out of steam and came to a stop. And that's when he saw the light on his dashboard reporting there was a problem with the car's brakes.
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