Please join us in our first cloud-centric session, which is targeted at introducing help desk technicians to best practices for supporting their IBM Connections Cloud Chat users.
This session will be in an ‘Ask the Expert’ format, providing tips and best practices to proactively support users. For example, learn what to gather before opening a PMR that will help IBM Support speed up resolution time. Join us next Wednesday for more!
- Topic: 'Help Desk Best Practices for IBM Connections Chat Cloud’
- Presenter: Asia Bashadi, Staff Software Engineer
- Date & Time: Wed, March 23, 2016; 11:00 AM EDT (15:00 UTC/GMT, UTC-4 hours)
- Dial-in & eMeeting info: http://ibm.co/22onmSw