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Tony Pearson is a Master Inventor, Senior IT Architect and Event Content Manager for [IBM Systems for IBM Systems Technical University] events. With over 30 years with IBM Systems, Tony is frequent traveler, speaking to clients at events throughout the world.
Lloyd Dean is an IBM Senior Certified Executive IT Architect in Infrastructure Architecture. Lloyd has held numerous senior technical roles at IBM during his 19 plus years at IBM. Lloyd most recently has been leading efforts across the Communication/CSI Market as a senior Storage Solution Architect/CTS covering the Kansas City territory. In prior years Lloyd supported the industry accounts as a Storage Solution architect and prior to that as a Storage Software Solutions specialist during his time in the ATS organization.
Lloyd currently supports North America storage sales teams in his Storage Software Solution Architecture SME role in the Washington Systems Center team. His current focus is with IBM Cloud Private and he will be delivering and supporting sessions at Think2019, and Storage Technical University on the Value of IBM storage in this high value IBM solution a part of the IBM Cloud strategy. Lloyd maintains a Subject Matter Expert status across the IBM Spectrum Storage Software solutions. You can follow Lloyd on Twitter @ldean0558 and LinkedIn Lloyd Dean.
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The [IBM Edge2015 conference] is premiere conference covering Infrastructure Innovations for IBM System Storage, as well as sessions about z Systems and POWER Systems from our IBM Enterprise conference. Check out this short two-minute [YouTube video on IBM Edge2015].
Doug Brown, IBM Vice President of Marketing, kicked off the second general session. Here is my quick recap of the general session on the second day, Tuesday, May 12, 2015.
IBM Corporate Strategy
Ken Keverian is IBM Senior Vice President Corporate Strategy. He feels that when they write the history of IT industry of the past 100 years, the key innovations were the transistor, the Internet, and analytics. (IBM was involved in all three!)
IBM organizes all of its strategies in three segments. Ken presented the three pillars of IBM's corporate strategy. The first pillar is the set of IBM strategic imperatives: Data, Cloud and Engagement. Engagement includes Mobile, Social and Security concerns.
The second pillar is the effort and expertise needed to connect these new strategic imperatives together with existing traditional workloads. Hybrid Cloud is a good example of this, linking together traditional IT or on-premise private Clouds with off-premise offerings. IBM is committed to open standards to make this happen.
The third pillar is moving up the value chain. Some 30 years ago, IBM relied heavily on its hardware business that represented as much as 85 percent of its total revenues. Today, IBM continues with Software, Services and Systems as its core foundation. However, a new portion of IBM will focus on delivering deep industry offerings and expertise, automation of services, and insights-as-a-service.
Client Testimonial from Walmart
Rich Jackson, Senior Technical Expert at Walmart, presented his client testimonial. He started with the following quote:
"There is only one boss. The customer. And he can fire everyone from the chairman on down, simply by spending his money somewhere else."
-- Sam Walton
Walmart is one of one of the largest retailers in the world, with over 11,000 stores across 27 countries, generating over $480 Billion US dollars in revenue last year. But Walmart is not just large from putting big stores in small towns, but by shifting from inventory to information.
As with many retailers, the last two months of the year, November 1 to December 31, represent a huge spike in holiday sales for Walmart. Cyber Monday in 2014 resulted in 1.5 billion page views online. About 70 percent of the online sales are from mobile devices. Walmart has trusted its business to the robust scalability and reliability of IBM z System mainframe servers and storage.
Analytics in Healthcare
Inhi Suh is IBM Vice President of Strategy for IBM Analytics. She presented the use of IBM Streams computing in hospitals to help deal with all the alerts and beeping sounds that nurses and technicians just can't act upon.
Thanks to IBM technology, the data of an incoming patient can be retrieved to the hospital before the patient does. Doctors can also access the data, to let the nurses and technicians start on things before the doctor arrives to the hospital.
Dr. Gustavo Stolovitzky is IBM Program Director for Translational Systems Biology and Nanobiotechnology. He explained the challenges of breaking down the silos by using the "wisdom of crowds". IBM launched "Dream Challenges" to see if crowd-sourcing can help with medical challenges. The result, two very accurate algorithms to predict the progression for ALS. These two algorithms were more accurate than 12 ALS medical experts!
Scott McGill is President and CEO of Coriell Life Sciences. He explained that deaths from drug interactions now causes more deaths than automobile accidents. Their product is called GeneDose Live, which uses genomics and DNA science to help doctors determine if this pill is right for that patient, and whether a cocktail of medicines will work together, or against each other. This tool can help doctors swap out different medicines to reduce risk and increase effectiveness for individual patients.
IBM Research projects
Arvind Krishna is IBM Senior Vice President and Director of Research. When it comes to medical data about a patient, only 10 percent is in the medical records. Another 30 percent is your genetics and family history. The last 60 percent is your lifestyle, what countries you have visited, and what foods you have eaten.
Analytics can also be used in the food supply chain to increase food safety. This can help reduce forborne illnesses which affects 1 out of 6 people every year, resulting in over $80 billion dollars in lost productivity. Analytics can also help food growers to reduce water usage and increase crop yields.
By the end of this decade, IBM plans to have "Exascale" systems that can have ExaFLOP of compute capability connected to an Exabyte of data. Your brain can do amazing things with just 50 Watts of energy, but supercomputers consume 50 Megawatts!
IBM has developed "Cognitive Computing" chips that emulate thousands of neurons and millions of synapses. It can be "trained" to perform certain functions with just 200 miliwatts of power. By combining these chips into boards and racks, IBM can amass a large cognitive computing environment to give Watson the ability to reason.
Lastly, Arvind covered IBM's advancements in Quantum Computing. They were able to successfully combine 4 Quantum Bit circuits (QuBits) together. IBM estimates that just 50 QuBits would outperform any combination of supercomputers from the TOP500 list.
IBM's innovations can be applied not just to Retail and Healthcare, but a variety of other industries as well!
Tuesday (Day 2) of the [IBM Edge 2013] conference once again started with live music from the rock band [Delta Rae]. I had the pleasure to meet one of the lead singers, Liz Hopkins, before their set! In the picture on the right, she is the brunette in the middle.
(FTC Disclosure: I work for IBM, and not for Sprint, Wellpoint or any other company mentioned on this blog post. I was not paid by any other company to mention their company, products or services. I have used Sprint in the past for my cellphone service, and I can say they are a great company from end user experience. As part of my job at IBM, I was a technical advocate for Wellpoint from 2009 to 2011 as they deployed their IBM Watson-based solution. I am an extended member of Jeff Jonas' G2 team.)
Here is a quick summary of the general sessions on Day 2:
Tom Rosamilla, IBM Senior VP of Systems and Technolgoy Group, Integrated Supply Chain
I have known Tom for a long time, since the 1990s when we both attended [SHARE user group] conferences, and he recently took over as Senior VP of our group. He started his talk about the innovative uses of "big data" analytics. For example, retailers can tell which shoppers are pregnant six months before birth of their child, based entirely on changes in shopping patterns, and can then send out "Hey, you're having a baby!" promotions targeted specifically to them.
Instead of the [Spray-and-Prey] of traditional direct-mail advertising that targets demographics based on broad categories of gender, race or income brackets, big data analytics allows our clients to get down to a "Demographic of One".
This is all part of IBM's "Smarter Planet" campaign that it launched five years ago. IBM has 3,000 research scientists (full disclosure: I was one, myself, before I switched over to development), investing over $6 billion USD per year, half of which is invested for our Systems and Technology Group that developers servers and storage hardware (or as we like to call it internally, the "M" in IBM). Here are some of the recent investments:
$1 Billion USD in Flash technology, including the acquisition of Texas Memory Systems
$800 Million USD in the development of eX5 for the System x server line
$2 Billion USD for PureSystems, including Flex System, PureFlex, PureApplication and PureData models. IBM has sold more than 4,000 PureSystems in 90 countries
$4 Billion USD for Power7 and Power7+ processors and the Power Systems that are based on them, which has helped IBM complete 3,400 displacements of competitive UNIX servers.
$1 Billion USD for zEC12, the latest System zEnterprise mainframe. Across all server types, IBM is #1 in worldwide server share, but the recent surge in mainframe sales certainly helps. Of the top 100 banks in the world, 96 run their mission critical applications on System z mainframes.
$10 Billion USD in acquisitions since 2010 (20 last year, 160 in last 12 years), including
SoftLayer Cloud, Kenexa Human Capital, Worklight mobile app development, Netezza analytics
IBM is also getting serious about being a "Social" business, and is already #1 in Enterprise Social Software. (This blog runs on IBM Connections, which is available to our clients as well for their social efforts).
The right infrastructure is required for innovation. Corporate cultural change is also required. Transformation is the new business imperative
Karim Abdullah, Director IT Operations at Sprint
What I like about Edge is that instead of listening to one IBM executive after another, IBM invites key reference clients to provide their testimonials.
Over 71 percent of CIOs at leading companies are trying to figure out how to best take advantage of new technologies to improve their customer experience. [Sprint] is one of them, ranking #3 telecom in the United States.
Flash is a Game Changer. Leveraging technology of IBM Flash allowed Sprint to achieve 45 times improvement in performance of targeted queries for the call centers. Not only has it helped increase performance at Sprint, but also to reduce energy, floorspace, power & cooling costs.
Dr. Samuel R. Nussbaum, M.D., Executive VP Clinical Health Policy, Chief Medical Officer, Wellpoint
[Wellpoint] is the largest health benefits company in the United States, with 36 million patients, and 600,000 physicians and medical specialists in its network.
Dr. Nussbaum spoke about the power of information. Citing a famous quote from Charles Dickens, he feels we are in the best of times, and the worst of times, when it comes to healthcare. On the best of times, we have genomics research that helps cure disease, and a variety of other science and technology breakthroughs.
On the worst of times, the industry is not without its own set of problems. Why are there such huge variations in healthcare, expenses and quality? We get the right care only 55% of the time. Part of the problem is that our reimbursement systems which focus on volumes, not outcomes. Wellpoint is working to fix this.
Dr. Nussbaum shared some shocking statistics:
$2.6 Billion USD is spent on Healthcare in USA, one third of this is wasteful and unnecessary
20 percent of patients are re-hospitalized within 30 days
From 2002 to 2010, annual U.S. household income grew only 7 percent, from $49,000 to only $52,000 per year, but medical expenses nearly doubled in the same timeframe, from $9,235 to $18,074 per year.
It's not enough to just spend nearly $100 Billion USD in public and private reserach in healthcare to get innovation, you have to put them to good use. Why did it take so long to put wheels on luggage for airplanes? It took six thousand years, from the invention of the wheel, to putting them on luggage.
Part of the challenge is that there is too much information, not enough time. Medical information doubles every 5 years. There are more than 21 million articles in [PubMed/MEDLINE], with 1 million being added every year. Only 12 percent of physicians' time is spent with patients and examinations, while 80 hours per week are spent with payors and administrators. For pre-authorizations for certain medical procedures or tests, 66 percent of physicians experience delay in pre-certifications.
Computer Science has evolved, from tabulation on punched cards, to programmatic logic, to new forms of [Cognitive Computing]. The Watson computer thinks like a physician does, and can understand natural language. Wellpoint's Anthem Watson Application can analyze the entire "Longitudinal Patient Record" of payors, labs, hospital EMR, physical office EMR, and Imaging. Watson crunches all this information available to recommend treatment options, dLiz Hopkinsecision support for oncology, and evidence-based care through pre-authorization.
Wellpoint is working with [Memorial Sloan-Kettering] to focus Watson-based efforts on cancer, based on analysis leverage 1.5 million patient records. More than 1500 people die of cancer every day. Wellpoint and Memorial Sloan-Kettering are going after 22 different cancers, including lung cancer and breast cancer.
Bernie Meyerson, IBM Fellow and VP of Innovation
Many people felt that Bernie did not get enough time to speak on Monday, so he is back today for a second topic! He started with a quote:
"Cyber Security threat facing America is a pre-9/11 moment. We know foreign cyber actors are probing America's critical infrastructure networks."
--- Leon Panetta, U.S. Secretary of Defense
Bernie gave examples how cyber-terrorists can easily bring down the US government and its financial system. In a recent analysis, more than 50% of software was found to have "back doors". Recent attacks show the extent of the problem:
A perimeter defense is not enough. Thus, the primary weapon to fight these threats is Real-time data analytics. IBM has four specific platforms: Cyber Security Platform, Insider Threat Platform, Mobile Secuirty Analytics, and Cloud Security Analytics. These allow security teams to see threats "visually".
Various parts of IBM are focused on security issues. IBM Research, Security Systems, X-force, and IBM Security Services are constantly innovating because the bad guys are innovating too! IBM's Watson vast cognitive computing is being put to work to help address security issues.
Innovation is transforming IT. If your laptop did not benefit from [Moore's Law], the computing capability would weigh quarter of a million tons! Of course, some people fear the worst. Bernie cited HAL in the movie ["2001: A Space Odyssey"] and SkyNet in ["The Terminator"] anthology.
IBM recently launched [MobileFirst], to bring together all aspects of mobile computing, including smartphones and tablets. In some countries, your mobile phone is your only connection to your bank, your internet, your friends and families. Unfortunately, there are a few malicious apps readily available for download from respective "app stores" for each device.
Jeff Jonas (IBM Fellow, Chief Scientist, Entity Analytics) and David Baker (Pew Charitable Trust, Director of Election Initiatives at Pew)
David started out with a funny analogy. A government employee suggested that elections should be as simple as getting your oil change at [Jiffy Lube]. Think about it, changing your car's oil used to be quite a hassle, and now you can drive in, and have your oil changed in 15 minutes or so.
David's response was that elections are already like oil changes, if everyone got their oil change only once every four years, and all got them on the same day, at buildings that have never been designed for oil changes, by people who have never seen the underside of a car, being paid less than minimum wage.
Jiffy Lube performs oil changes every day. Elections, on the other hand, are on a 48 month cycle, with little to no activity for 47 months, then for one month they have Black Friday-meets-Day-after-Christmas times ten.
One of the biggest factors to the problems of elections are the voter lists. Here are some astonishing facts about U.S. elections:
12.7 out-of-date records at any given moment, mostly because Americans are quite mobile. One out of eight Americans moved between the 2008 and 2010 elections. One out of four among young Americans move every year.
1.8 million deceased listed as voters
2.7 million people are registered in multiple states, often because they update their registration in their new location, but fail to notify their previous state's voter registration.
51 million (1 in 4) not registered to vote
One out of three voters think voter registration is updated automatically when they move
More than 50 percent of voters are unaware that the local Department of Motor Vehicles (DMV) can be used to update voter registration when drivers license information is updated.
Most voter registrations happen within 30 days of election, in paper form. Some states like Michigan process 99.7 percent of voter registrations correctly, but other states like Indiana process only 28.3 percent correctly.
When IBM's Jeff Jonas was invited by Pew to work on a task force on elections, he felt like Jim Carrey in the movie ["Yes Man!"].
Jeff Jonas showed via whiteboading, how to connect voter records that match by some key pieces of information, like birthdate and social security number, by cross-referencing voter registration lists with information from each state's DMV.
Technology is "G2", analyzing the observation space like "puzzle pieces" as a metaphor. Data finds matching data. Relevance finds you.
To address privacy concerns, Jeff added seven key privacy features, including a "Data anonomization" features for date-of-birth, Drivers license number and Social Security number, using a one-way hash that cannot be reversed to get the original number. The information from each state is anonomized before it leaves the state, so it is secure from the very beginning.
To explain the one-way hash, you take a pig through a special grinder and create sausage. Even if a malicious party had access to both the grinder and the sausage, they would not be able to recreate the pig in its original form.
The result is the Electronic Registration Information Center, or [ERIC] for short, which is a collaboration across seven states. ERIC has already identified 5.7 million eligible voters in these seven states. Over 300,000 registered months before deadline, using efficient online methods, now offered in 13 states, and is more cost-effective.
How cost-effective? By comparison, the cost to process a paper voter registration form is about 83 cents, but online processing is only 3 cents. This means huge savings for taxpayers and governments.
The [Edge2013 livestream replays] are still available. If you went to Edge2013, and want to see something again, or if you weren't there, and want to see what you missed, check it out!
This week I am in Maryland, teaching at our Top Gun sales training class.
Of course, often it is the students teaching me something new. Bringing up freshnew ways at looking at things.
Take for example this new online video game called Capacity Crisis. In it, you are the storage administrator tryingto get additional storage capacity to all the different departmentmanagers that need more space.
My how time flies! It has been nearly a year since our new Tucson Executive Briefing Center had its [Ribbon Cutting Ceremony].
To celebrate this achievement, IBM asked me to write and direct a short film to remind everyone we are here to help clients solve problems, determine an appropriate strategy and make solid purchase decisions.
I have produced other videos for IBM. See my October 2013 blog post [Incorporating Videos] for other examples. This was my first time as writer/director for a project.
This video won't win any Oscars, but I would still like to thank the Academy, my colleagues IBM VP Calline Sanchez, Lee Olguin, Joe Hayward and Kris Keller agreeing to be filmed on camera. Behind the scenes, I want to thank IBM Fellow John Cohn for his superb narration, Andrew Greenfield as cinematographer and editor, Shelly Jost as creative consultant selecting the musical tracks, and Denise White for reviewing the screenplay. Finally, I want to thank our producer, Bill Terry, for funding this effort.
What do you think? Will it go viral? Enter your comments below!
Well, it's Tuesday, and more IBM announcements were made today. Many of my colleagues are in Dallas, Texas for the[Storage Networking World conference], and hopefully I will get some feedback from them before the week is over.
Today, IBM made announcements for Storage Area Networking (SAN) gear and disk systems.
8 Gbps Longwave transceivers
IBM now offers 8 Gbps Longwave SFP transceivers on the[IBM System Storage SAN256B and SAN768B] directors, as well as the IBM System Storage SAN24B-4 Express, SAN40B-4, and SAN80B-4 switches (orderable as [machine type models] or [partnumbers] ).These transceivers support single mode fiber up to 10km in distance, comparedto the 50-75 meters supported by the Shortwave SFP transceivers.
Like theShortwave SFP transceivers we already have available, these Longwave transceivers have "N-2" support, which means they can support two generations back: auto-negotiate down to 4 Gbps and 2 Gbps speeds. If you still have 1 Gbps equipment, now is a good time to consider upgrading those, or keep a few 4 Gbps ports available that can auto-negotiate down to 1 Gbps speed.
Mainframe clients that sent data to a remote Business Continuity/Disaster Recovery (BC/DR) location often used "channel extenders", which were special boxes used to minimize performance delays when transmitting FICON across long distances. This was especially helpful for z/OS Global Mirror (what we used to call XRC) as well as electronic vaulting to tape.
Now, this functionality can be part of the directors and routers, eliminating the need for separate equipment.This is available for the SAN768B and SAN256B directors, as well as SAN18B-R and SAN04B-R routers.
Before the merger between Brocade and McDATA, IBM offered SAN18B-R routers from Brocade, and SAN04M-R routers from McDATA. The former had 16 Fibre Channel (FC) ports and two Ethernet ports, and the latter was less expensive with just four ports.Brocade came up with a clever replacement for both. The [IBMSystem Storage SAN04B-R] router comes by default withtwo active FC ports and two Ethernet ports, but also with 14 additional FC ports inactive. A "High Performance Extension" feature activates these additional ports, bringing the SAN04B-R up to the SAN18B-R level, and allows it to support the FICON Accelerator feature above.
So, instead of having specialized channel extenders at both primary and secondary sites, you can havea director with FICON Accelerator at the primary site, sending FICON over Ethernet to a 1U-high router (also running the FICON Accelerator) at the secondary site, whichcan greatly reduce costs. The FICON Accelerator can in some cases double the amount of data transfer throughput,but of course, your mileage may vary.
On the disk side, the [IBMSystem Storage DS3000 series] disk systems have been enhanced, withsupport for 450GB high-speed 15K RPM SAS drives, RAID-6 double-drive protection, more FlashCopy point-in-time copies,and more partitions.On the DS3000, "storage partitions" is what the rest of the industry calls "LUN masking". A storage partition allowsyou to isolate a set of LUNs to only be seen by a single host server, or host cluster that shares the same set ofLUNs. Some clients felt that the default of four partitions was too low, so now up to 32 partitions can be configured.(This is not to be confused with "Logical Partitions" that isolate processor and cache resources available on theIBM System Storage DS8000 and other high-end storage disk systems.)
IBM also extended the Operating System support.The DS3000 series now supports Solaris, either on x86 or SPARC-based servers. The DS3300 iSCSI support now supportsLinux on POWER. The DS3400 allows support of IBM i (the new name for i5/OS V6R1) through the VIOS feature.
The [IBMSystem Storage DCS9900] is a bigger, faster version of the DCS9550. Like the DCS9550, the DCS9900 is designedfor high performance computing (HPC) workloads. The DCS9550 supported up to 960TB in two frames, with 2.8 GB/sec throughput,and an optional disk spin-down capability.The new DCS9900 can support up to 1.2 PB in two frames, with 5.6 GB/sec throughput, but no spin-down capability.
So whether your data center is filled with System z mainframes, or other open systems, IBM has a solution for you.
This week I am in Japan, so my week's theme will center around travel, speaking at conferences, and Japan itself. I first travelled to Japan in the late 1980s, to visit a college friend who was working for Ford Motor Company, on assignment in Japan as liasion to Mazda Corp.
Back then, the only Japanese phrase I knew was "Wakarimashta" which means "I know" or "I understand". If you only know one phrase in a foreign language, this possibly could be the worst to know.
My second trip, I was better prepared. I learned three "survival phrases":
sumimasen - "I'm sorry/excuse me" hanashimasen - "I don't speak" wakarimasen - "I don't know / I don't understand"
These are great phrases to know individually, but even more powerful strung all together, to emphasize that you will begin speaking English, but at least with good reason (and perhaps a bit of irony.)
I've been to Japan many times since, and have picked up more of the language. When travelling to Japan, or anywhere for that matter, it is important to "pack light". I'll be gone for two weeks, but all I bring is a laptop bag and one carry-on piece of luggage.
I went on a trip to Prague (Czech Republic) with a female co-worker who brought FOUR pieces of luggage. One was just for shoes. Another piece was just for hair styling gel, make-up, face creams and finger nail polish. Today, the rules are different, and the TSA allows only a single quart-size plastic bag containing little jars of 3 ounces or less of liquids or gels. I didn't have any "quart-size" bags, so I used a smaller sandwich-size bag.
What does all this have to do with storage? I've helped many clients move data centers, and this involves moving their servers, their networks, and their storage. Servers and Networks are easy to move, but storage presents some challenges. In many cases, the entire company is shut down, the storage is moved, and then the company is operational again. Needless to say, it is best to do this over a weekend.
I tell clients to "pack light" and figure out what data they really need in the move. What do you really need to operate your business? Bring just that, the rest can arrive later.
This same concept applies for Business Continuity and Disaster Recovery planning. What do you really need after a disaster occurs? Can you run your business for a few weeks on that data, until the rest of the data is restored? If you can't run your entire business on that data, can you run your most important parts of your business?
If you run a bank, perhaps keeping your ATM cash machines running is more important than making out new loans. In Japan, if a bank has any outages that impact their ATM machines, they put out a full page advertisement in the local papers to apologize for the inconvenience.
Business Continuity is one of the nine "Infrastructure Solutions" that IBM can help clients with. If you are interested in learning more on how IBM can help you with your Business Continuity, click here.
The latest IBM Systems Journal has [fifteen articles about IBM Service Management], which includes the disciplines for managing storage resources as part of an overall IT data center.As with most journals, these articles are heavy academic efforts, not light summer reading.
However, since I have moved from marketing to consulting, I need to read these kinds of articles to keep up with the industry. I realize many people don't have time to read allof these, so over the next three days, I will give some quick highlights in hopefully more understandablelanguage. Here is what I got out of the first five articles:
An Overview of IBM Service Management
This 10-page article provides a good overview of what the other articles go into greater detail.The role of information has changed, from supporting back-office tasks like payroll andinventory, to enabling growth in the business itself, providing insight and competitive advantage. The challenges are summarized under "Four C's": Complexity, Change, Cost, and Compliance. The recommended approach is to engage with IBM,who has thousands of practitioners with years of experience in ITIL, eTOM, COBIT, CMMI and SOA.
Adding value to the IT organization with the Component Business Model
Many Service Level Agreements (SLAs) are loaded with technological jargon rather than concentratingon intended business results. CIOs must change this, and learn to run IT as a business witha service delivery focus.IBM Process Reference Model for IT (PRM-IT) is the foundationfor the Component Business Model for the Business of IT (CBMBoIT) that can assist with strategic decision making to transform IT into this new role.
An Integration model for organizing IT service management
There are so many ways to implement Information Technology Service Management (ITSM) that it is hard to tell if there are gaps or overlaps between products and offerings. A seamless solution requires common terminology and approaches. An integration model helps to bring all this together, focusedon being consistent with existing practice, with clarity of expression, and practical to implement.
IBM Service Management architecture
Today's systems management tools are fragmented by resource domain--servers are managed here, networksmanaged there, and storage is another story altogether. IBM Service Management intends to integratea portal-based User Interface, a process runtime layer, a configuration management database (CMDB), and all the various operational management products (OMPs) for each resource. For example, IBM TotalStorage ProductivityCenter is an OMP for IBM and non-IBM storage resources.
A configuration management database architecture in support of IBM Service Management
IBM Tivoli Change and Configuration Management Database (CCMDB) holds all the configuration data of IT resources in the data center, including individual "configuration items" (CIs), as well as tracks changes. The database is populated with data from different sources, includingautomatic discovery. Relationships between CIs provides a visual representation of application dependencies.The data model uses a clever combination of Unified Modeling Language (UML) with Java persistent objects.