There is still time to enroll for [IBM Edge], a conference focused on storage, to be held June 4-8 in Orlando, Florida. There is an early-bird discount until May 6!
I will be there all week! Here are the seven sessions I will be presenting at the Technical Edge side of the event:
I hope to see you all there!
technorati tags: IBM, Edge, Archive, Social Media, BOF, Data Footprint Reduction, Strategy, Smarter Planet, Smarter Computing, SONAS, Cloud, Taxonomy, Tivoli Storage, Productivity Center, TPC, IBM Watson
This week I'm in Argentina, teaching IBM Business Partners and sales reps about the latest System Storage products. Encouraged by my success on my Digital IBMer tour last month in Europe, I decided to get a SIM chip for my smartphone here in Buenos Aires.
I did my homework. There are three major mobile service providers that offer pre-paid GSM-based SIM chips: Claro, Movistar, and Personal. I arrived on Sunday morning, but thanks to the local [blue laws], none of them were open. I was able to walk around and find retail outlets for each within blocks of my hotel.
All three offer voice and SMS text messaging, but online reviews indicated that Movistar offered the best data plan. I was there at 9:30am sharp, the moment the Movistar store opened Monday morning. The lovely young lady behind the counter was quite helpful. She put the SIM chip in my phone, but then told me it might be an hour or two before it was activated. I would receive an SMS text message welcoming me to the Movistar network. She provided my new 12-digit phone number, along with instructions on how to check my balance (*444) or call for technical assistance (*611).
(FTC Disclosure: even though I am not in the United States as I write this, the U.S. Federal Trade Commission rules require that I mention that this blog post is not intended as a paid or celebrity endorsement for any of the cellphone service providers mentioned. I work for IBM, and this post is based entirely on my personal experience.)
Why not just use international roaming available on my US plan? International roaming is quite expensive! I made the mistake of uploading three hi-res photos to Flickr last year in New Zealand to discover this the hard way. Here is a comparison chart:
(If your spouse or significant other threatens to leave you if you don't call her every day while out of the country, remind her that divorce attorneys are less expensive than these international roaming rates! Fortunately, all of my friends and family know this and are quite understanding if they don't here from me as often as they would like.)
The SIM chip cost only 30 pesos (about seven bucks). Normally, SIM chips come without credit, but their current promotion included 20 pesos credit for voice calls (enough for 7 minutes of talking), and 200 free SMS text messages.
Six hours later, my phone still was not yet activated. I returned to the store Monday afternoon to ask what was going on. She decided the chip must be bad, gave me a second one, and assigned me a new phone number. I would then have to wait again another hour or two for the welcome message.
Monday evening, a grey window pops up, "Bienvenidos a Movistar" so I thought it was activated, but it wasn't exactly the SMS text message the young lady told me would happen. Sure enough, neither *444 nor *611 worked, giving me voice responses that my phone is not yet activated, and please wait another hour.
Tuesday morning, I am back at the Movistar outlet. The young lady was not happy to see me. She confirmed my second chip was not yet activated, but felt she did nothing wrong. She insisted the problem was either with my phone, or with the Movistar main office, but that she did everything correctly by the book.
(I realize that the sales clerks at these outlet stores don't have a Ph.D. in digital telephony or electrical engineering. I was not angry, nor trying to blame her individually for all of the problems we encountered. Getting a smartphone manufactured in South Korea for the US market to work in Argentina is challenging enough. Given all the difficulties I had last month in Europe, I know it is not limited to Latin America.)
Either way, I told her, if we can't get my phone working, I would like my 30 pesos refunded and promised she would never see me again.
Her response was classic. She would rather not-see me-again because I was delighted with the Movistar service, rather than not-see me-again because we were unable to get it working. She offered to contact the main office to figure out what was going on, and that I should come back in an hour or two. She did not want to lose my business, nor have me go to one of her two main competitors. Now that's customer service!
Tuesday afternoon, I return. She now was instructed on how to do some basic problem determination. We put my new SIM chip into a test phone, and confirmed it was not my phone having problems. The chip did not work in the test phone either. She called the main office, and they were able to activate the chip in the test phone, and then she transferred the chip back to my phone. I asked her to please call my new phone number to confirm it was now working, and I was able to send a quick text message to confirm that was also working. The *444 indcated that my balance was now down to 19.29 pesos. Apparently, it cost me 71 centavos to receive her phone call.
(Just as we were wrapping up, a young man walks in with his phone wanting a SIM chip. None of the Movistar staff spoke English, he did not speak Spanish, but luckily I speak both fluently and was able to translate.
First, we confirmed his phone was still locked, and that he would need to contact his AT&T provider to get an unlock code. He should then come back with the unlock code and his passport to then buy the chip. He didn't understand why Movistar needed his passport for a pre-paid plan, so I had to explain to him at length Argentinian law, the Denied Parties List, the ongoing war against terror and drug trafficking, and how he would have to agree to their Terms and Conditions to use their service, even if there is no ongoing monthly service contract.
He thanked me, promised to return with both his unlock code and passport, and told me my English was "quite good"!)
The next step was to activate my data plan. For this, I would need to buy additional credit. Scratch cards to add credit to your pre-paid phone, referred to locally as "Tarjeta de Recarga", come in 20 and 30-peso denomnations, but are not sold at the Movistar outlet. Instead, the young lady told me to get one at any kiosk or corner convenience store.
As it turns out, not every convenience store offers these cards for Movistar, but after a few blocks, I was able to find one that did. The process is simple: call *444, follow the Spanish-language prompts, scratch off the back of the card, and enter the 16-digit code. I bought a 20-peso card (about $4.50 USD), followed the procedure, and got my confirmation text, indicating that I qualified for 10 extra pesos as a gift for being a new customer, so my new balance was now $49.29 pesos. Woo-hoo!
Now that my phone was armed with enough credit, all I had to do was send an SMS text message containing the word "Datos" to the Movistar phone number 2345. A text message response indicated my data plan was now active. I will have to do this every other day, as the plan is 1GB per 2-day period, but I have enough credit to last me the rest of the week here. To get my phone to detect the new status, I had to turn on data packet traffic, configure and validate the Access Point Name (APN) information, then reboot the phone.
The data plan service is based on the General Packet Radio Service [GPRS] protocol. GPRS is a best-effort service, resulting in variable throughput and latency that depends on the number of other users sharing the service concurrently. Speeds are comparable to dial-up rates, 56 to 114 Kbps.
For those of us spoiled on T-Mobile's 4G speeds in the USA, GPRS is terribly slow. But that's OK. I doubt I will go over the 1GB limit. Overall, I am quite pleased with my success. My phone is fully functional for the week, and all for less than the cost of a single glass of Malbec in the Hilton lobby bar!
Well, it's Wednesday, and you know what that means... IBM Announcements!
(Actually most IBM announcements are on Tuesdays, but IBM gave me extra time to recover from my trip to Europe!)
Today, IBM announced [IBM PureSystems], a new family of expert-integrated systems that combine storage, servers, networking, and software, based on IBM's decades of experience in the IT industry. You can register for the [Launch Event] today (April 11) at 2pm EDT, and download the companion "Integrated Expertise" event app for Apple, Android or Blackberry smartphones.
(If you are thinking, "Hey, wait a minute, hasn't this been done before?" you are not alone. Yes, IBM introduced the System/360 back in 1964, and the AS/400 back in 1988, so today's announcement is on scheduled for this 24-year cycle. Based on IBM's past success in this area, others have followed, most recently, Oracle, HP and Cisco.)
Initially, there are two offerings:
If you are unhappy with the inflexibility of your VCE Vblock, HP Integrity, or Oracle ExaLogic, talk to your local IBM Business Partner or Sales Representative. We might be able to buy your boat anchor off your hands, as part of an IBM PureSystems sale, with an attractive IBM Global Financing plan.
To learn more, check out the [IBM PureSystems] landing page, follow the twitter handle [@IBMPureSystems] or hashtag #ExpertIntSys, watch the videos on the [YouTube channel], or read the [Expert Integrated Systems] blog.
technorati tags: IBM, PureSystems, PureFlex, PureApplication, Flex System Manager, Storwize V7000, Storage Hypervisor, SVC, Pattern of Expertise, DB2, WebSphere, VMware, KVM, Hyper-V, PowerVM, AIX, IBM i, Linux, Windows, HP, Integrity, Oracle, Exalogic, Cisco, UCS, VCE, Vblock
Well, another week has gone by, and I am now back from my grand "Digital IBMer" trip to Europe! Here's what the second week involved.
We managed to visit 11 cities in six different countries over the course of 16 days. I was able to learn quite a lot about the use of mobile apps to book hotels and find the appropriate trains to get around each country, take advantage of social media to determine what to see and do, and the use of cloud to store my photos, videos and notes along the way.
"This week, IBM is launching a companywide effort to build the digital eminence of all IBMers. The goal is to arm you with the tools and knowledge to effectively use emerging technologies -- such as social, mobile, and cloud computing -- for strategic advantage."
This is how Rod Adkins, IBM Senior VP of Systems Technology Group, and my sixth-line manager, starts a memo to declare April "Digital IBMer awareness month". I am not sure if this is just for this April, or every April going forward. Included with this is a set of ten guidelines to improve CyberSecurity:
In honor of this, I will be spending the next two weeks traveling through Europe. Instead of bringing a large suitcase and my laptop, I have decided instead to only take:
My smartphone uses a GSM chip, so I should be able to get a European SIM when I arrive. I have not booked any hotels, tours, or transportation. Instead, I will rely on social media and cloud computing to take care of things on a daily basis.
(Why only 15 pounds of clothing? I just had major surgery two weeks ago, and my doctor advised me not to lift more than 15 pounds for the next six weeks!)
I plan to have a series of blog posts documenting what I learn from this trip. For those who want to follow along, I will be tweeting from @az990tony. You do not need a Twitter account to read my tweets. You can read them directly from [htt
I can't remember the last time I have gone this long without the comforts of my laptop or desktop, so it will be interesting how it works out!
This week is IBM Pulse2012 conference in Las Vegas. I am not there, for medial reasons this time. While my colleagues will be spending this week sipping Margaritas and enjoying the music in between inspiring technical sessions, I will be flat on my back, getting all my nutrients from a tube connected to my arm, listening to the hospital equivalent of [Muzak].
I found a great write-up from fellow blogger Jason Buffington from ESG. Here are some excerpts from his post [IBM Pulse 2012 — Day One Keynote]:
"IBM Pulse 2012 ‘s opening keynote talked about the realities of cloud as a delivery model – without the ‘private-‘, or the ‘public-‘, or even the quotes or capitalization of “The Cloud.” It was IBM’s perspective on what IBM knows better than most, how to deliver enterprise IT services that map to strategic business goals."
"In contrast to talking about ‘data-center/cloud’ stuff and then later about ‘con
"...cloud-based delivery was ‘more than just virtualization’"
"...the US Dept of Labor stating that jobs related to technology are forecast to be among the fastest growing segment thru 2018."
Hopefully, this post will hold you over until I regain consciousness.
Most readers know thta Tucson is home of one of the largest collections of world-renowned experts on IT storage. But what you may not know, is that Tucson is also the home of experts for optical sciences. This week, I was part of a delegation of IBMers invited on a tour of the Steward Observatory Mirror Lab [SOML].
SOML was built in 1990 underneath the football stadium at the University of Arizona. Why under the stadium? Their motivation was [Chicago Pile-1], the world's first nuclear reactor, built by Enrico Fermi under the football stadium at the University of Chicago.
We got to see all aspects of the process to develop the huge mirrors used in large telescopes. SOML did not always offer lab tours. Back in 1993, two dozen members of the Earth First! terrorist organization [attacked the lab with hammers and monkey wrenches to destroy and dismantle the mirror lab]. Now, security is tight to ensure no-one damages these mirrors, some of which fetch as much as $30 million dollars.
At other mirror labs, mirrors start as a large, heavy, flat piece of glass and then ground and polished to the correct parabolic curve. SOML created a new process that works a lot better, similar to making a [Pineapple Upside Down Cake]. For those who are not familiar with this cake, you arrange sliced pineapple rings on the bottom of the baking dish, then pour the liquid cake batter that fills in and around the pineapple slices, then bake.
The first step is creating a base of 1,690 hexoganal tubes made of Aluminum Silicate. These are like the pineapple rings in the cake. The tubes are bolted to the baking dish that is 8.4 meters wide. These tubes form the base of the [parabolic shape] that focuses starlight to a small focal point. The tubes are spaced with about an inch of space in between. The Aluminum silicate feels like clay.
Once the base is built, chunks of glass are placed on the surface. Rather then pouring on the cake mix of molten glass, these chunks will be melted in place. This isn't normal glass, but a special Boron Silicate glass that does not expand or contract much during changes in temperature, made by the [Ohara Corporation] in Japan.
The oven is then lowered onto the baking dish. Once the temperature reaches 700 degrees, the entire system is then rotated at 7 RPM. This allows the glass to melt and take its parabolic shape through [centrifugal force]. The people who run the oven are called "oven pilots", and they monitor the entire process to make sure nothing goes wrong.
This particular mirror is one of the two that will go into the [Large Binocular Telescope]. The mirror will be 36 inches thick at the edges, and 18 inches in the middle. If the glass cools down to quickly, it may crack or form crystals, so instead the oven is kept in place and the temperature lowered slowly over the course of a few months. This is called annealing.
Once a mirror has annealed, 24 suction cups are glued to the top surface to pull the mirror out of the baking dish. It is then tipped on its side so that all the bolts can be removed and the hexagonal tubes washed out, leaving behind a honey-combed effect on the bottom of the mirror. This means the mirror is 80 percent air, making it strong and lightweight.
The next step is grinding the surface with diamonds. In most cases, the process of spinning creates the correct shape so little grinding is required. However, for this mirror here for the Large Synoptic Survey Telescope [LSST], about five tons of glass will be ground out of the center. This will actually have two parabolic curves, the outer curve is shallow, and the inner curve is deep. This will allow for the LSST to survey a wide area of space at a time.
Once the glass is ground to the right shape, it will be polished with Cerium Oxide, what is commonly known as Jeweler's Rouge. How smooth does it have to be? If this mirror were the size of the United States, there would be no bump higher than 2 inches tall!
Most mirrors are symmetrical, so the polishing can be done on a spinning platform, but this mirror is not. The Large Magellan Telescope will consist of seven mirrors, one in the middle that is symmetrical, and surrounded by six other mirrors that will all continue the parabolic shape in each direction. This is one of the outer mirrors, which means that each part of the polishing process will be controlled by computers to get exactly the curve required.
Here is a small scaled-down model of the Magellan Telescope. Each of the seven mirrors will be 8.4 meters wide. At this point, one person asked why all the mirrors were 8.4 meters wide. I joked that this was the size of the oven! It reminded me of [the story where newly-wed had to ask her grandmother why she cut the ends off the pot roast]. The actual reason was that the posts of the football stadium are 8.5 meters wide, so any mirror made inside the lab larger than that could not be removed easily for transportation.
The LMT will be installed on [Cerro Tololo] in Chile, where my father worked earlier in his career. Why Chile? Observatories need high altitude, dry climate and clear skies. That is why Arizona is home to many observatories, including Kitt Peak National Observatory and the Vatican Observatory on Mount Graham. Cerro Tololo in Chile is close to the equator and meets these requirements.
Once operational in 2020, it will gather 6 TB of images every evening. That got all of the IBMers on the tour very excited!
To verify the polishing is complete, it is put on three red stands and measured with a laser. Once the measurements are complete. The surface will be coated with aluminum to provide the reflective surface. You can't just paint the surface with a roller! Instead, the aluminum is vaporized and allowed to land on the surface of the mirror evenly, in a layer that is only three molecules thick. There is more aluminum in standard size beer can than on the surface of one of these 8.4 meter size mirrors!
So that was the tour. It took almost 2 hours. If you are ever in Tucson, consider contacting the SOML and arranging a tour for yourself. There is no other mirror lab like it!
The old adage applies "You can't please everyone. Presidents can't. Prostitutes can't. Nobody can." I am reminded of that as I fielded a variety of interesting comments and emails about, of all things, my choice of order of things in recent blog posts.
Certainly, there are times when the order of things matters greatly. In my now-infamous blog post [Sock Sock Shoe Shoe], I use a scene from a popular 1970's television show to explain why compression should be done before encryption.
In my case, I put things in the order that I felt made sense to me, but not everyone agrees. Here are three recent examples:
There you have it. I will gladly fix false or misleading information, but I am not going to re-arrange the order of things just to please some readers, only to have other readers complain that they liked it better in the original order. As always, feel free to comment on any of this in the section below.
I can't believe we got snow this week on Valentine's Day! It didn't last long on the ground here in Tucson, but there are still some white caps in our mountains. For those of you "trapped" by snow, or too much work, here are two upcoming events you can attend from your desk and computer!
I think both of these will be entertaining and informative. If you attend either, let me know what you think in the comments below.
Well, it's Tuesday again, and today I am announcing that we have a new IBM Storage blogger joining the Blogosphere: Raj Sharma!
Raj hails from Toronto, Canada and will be able to provide the Canadian perspective on all things Storage. I had the pleasure to meet Raj in person here in Tucson when him and dozens of his cohorts came down for a multi-customer briefing at the [IBM Executive Briefing Center] where I work.