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Tony Pearson is a Master Inventor, Senior IT Architect and Event Content Manager for [IBM Systems for IBM Systems Technical University] events. With over 30 years with IBM Systems, Tony is frequent traveler, speaking to clients at events throughout the world.
Lloyd Dean is an IBM Senior Certified Executive IT Architect in Infrastructure Architecture. Lloyd has held numerous senior technical roles at IBM during his 19 plus years at IBM. Lloyd most recently has been leading efforts across the Communication/CSI Market as a senior Storage Solution Architect/CTS covering the Kansas City territory. In prior years Lloyd supported the industry accounts as a Storage Solution architect and prior to that as a Storage Software Solutions specialist during his time in the ATS organization.
Lloyd currently supports North America storage sales teams in his Storage Software Solution Architecture SME role in the Washington Systems Center team. His current focus is with IBM Cloud Private and he will be delivering and supporting sessions at Think2019, and Storage Technical University on the Value of IBM storage in this high value IBM solution a part of the IBM Cloud strategy. Lloyd maintains a Subject Matter Expert status across the IBM Spectrum Storage Software solutions. You can follow Lloyd on Twitter @ldean0558 and LinkedIn Lloyd Dean.
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In my presentations in Australia and New Zealand, I mentioned that people were re-discovering the benefits of removable media. While floppy diskettes were convenient way of passing information from one person to another, they unfortunately did not have enough capacity. In today's world, you may need Gigabytes or Terabytes of re-writeable storage with a file system interface that can easily be passed from one person to another. In this post, I explore three options.
(FCC Disclaimer: I work for IBM, and IBM has no business relationship with Cirago at the time of this writing. Cirago has not paid me to mention their product, but instead provided me a free loaner that I promised to return to them after my evaluation is completed. This post should not be considered an endorsement for Cirago's products. List prices for Cirago and IBM products were determined from publicly available sources for the United States, and may vary in different countries. The views expressed herein may not necessarily reflect the views and opinions of either IBM or Cirago.)
I took a few photos so you can see what exactly this device looks like. Basically, it is a plastic box that holds a single naked disk drive. It has four little rubber feet so that it does not slip on your desk surface.
The inside is quite simple. The power and SATA connections match those of either a standard 3.5 inch drive, or the smaller form factor (SFF) 2.5 inch drive. However, to my dismay, it does not handle EIDE drives which I have a ton of. After taking apart six different computer systems, I found only one had SATA drives for me to try this unit out with.
The unit comes with a USB cable and AC/DC power adapter. In my case, I found the USB 3.0 cable too short for my liking. My tower systems are under my desk, but I like keeping docking stations like this on the top of the desk, within easy reach, but that wasn't going to happen because the USB cable was not long enough.
Instead, I ended up putting it half-way in between, behind my desk, sitting on another spare system. Not ideal, but in theory there are USB-extension cables that probably could fix this.
Here it is with the drive inside. I had a 3.5 inch Western Digital [1600AAJS drive] 160 GB, SATA 3 Gbps, 8 MB Cache, 7200 RPM.
To compare the performance, I used a dual-core AMD [Athlon X2] system that I had built for my 2008 [One Laptop Per Child] project. To compare the performance, I ran with the drive externally in the Cirago docking station, then ran the same tests with the same drive internally on the native SATA controller. Although the Cirago documentation indicated that Windows was required, I used Ubuntu Linux 10.04 LTS just fine, using the flexible I/O [fio] benchmarking tool against an ext3 file system.
Sequential Write - a common use for external disk drive is backup.
Random read - randomly read files ranging from 5KB to 10MB in size.
Random mixed - randomly read/write files (50/50 mix) ranging from 5KB to 10MB in size.
Random Mixed (50/50)
Latency (msec) read
Latency (msec) write
Bandwidth (KB/s) read
Bandwidth (KB/s) write
For sequential write, the Cirago performed well, only about 15 percent slower than native SATA. For random workloads, however, it was 30-40 percent slower. If you are wondering why I did not get USB 3.0 speeds, there are several factors involved here. First, with overheads, 5 Gbps USB 3.0 is expected to get only about 400 MB/sec. My SATA 2.0 controller maxes out at 375 MB/sec, and my USB 2.0 ports on my system are rated for 57 MB/sec, but with overheads will only get 20-25 MB/sec. Most spinning drives only get 75 to 110 MB/sec. Even solid-state drives top out at 250 MB/sec for sustained activity. Despite all that, my internal SATA drive only got 16 MB/sec, and externally with the Cirago 14 MB/sec in sustained write activity.
Here is the mess that is inside my system. The slot for drive 2 was blocked by cables, memory chips and the heat sink for my processor. It is possible to damage a system just trying to squeeze between these obstacles.
However, the point of this post is "removable media". Having to open up the case and insert the second drive and wire it up to the correct SATA port was a pain, and certainly a more difficult challenge than the average PC user wishes to tackle.
Price-wise, the Cirago lists for $49 USD, and the 160GB drive I used lists for $69, so the combination $118 is about what you would pay for a fully integrated external USB drive. However, if you had lots of loose drives, then this could be more convenient and start to save you some money.
IBM RDX disk backup system
Another problem with the Cirago approach is that the disk drives are naked, with printed circuit board (PCB) exposed. When not in the docking station, where do you put your drive? Did you keep the [anti-static ESD bag] that it came in when you bought it? And once inside the bag, now what? Do you want to just stack it up in a pile with your other pieces of equipment?
To solve this, IBM offers the RDX backup system. These are fully compatible with other RDX sytems from Dell, HP, Imation, NEC, Quantum, and Tandberg Data. The concept is to have a docking station that takes removable, rugged plastic-coated disk-enclosed cartridges. The docking station can be part of the PC itself, similar to how CD/DVD drives are installed, or as a stand-alone USB 2.0 system, capable of processing data up to 25 MB/sec.
The idea is not new, about 10 years ago we had [Iomega "zip" drives] that offered disk-enclosed cartridges with capacities of 100, 250 and 750MB in size. Iomega had its fair share of problems with the zip drive, which were ranked in 2006 as the 15th worst technology product of all time, and were eventually were bought out by EMC two years later (as if EMC has not had enough failures on its own!)
The problem with zip drives was that they did not hold as much as CD or DVD media, and were more expensive. By comparison, IBM RDX cartridges come in 160GB to 750GB in size, at list prices starting at $127 USD.
IBM LTO tape with Long-Term File System
Removable media is not just for backup. Disk cartridges, like the IBM RDX above, had the advantage of being random access, but most tape are accessed sequentially. IBM has solved this also, with the new IBM Long Term File System [LTFS], available for LTO-5 tape cartridges.
With LFTS, the LTO-5 tape cartridge now can act as a super-large USB memory stick for passing information from one person to the next. The LTO-5 cartridge can handle up to 3TB of compressed data at up to SAS speeds of 140 MB/sec. An LTO-5 tape cartridge lists for only $87 USD.
The LTO-5 drives, such as the IBM [TS2250 drive] can read LTO-3, LTO-4 and LTO-5cartridges, and can write LTO-4 and LTO-5 cartridges, in a manner that is fully compatible with LTO drives from HP or Quantum. LTO-3, LTO-4 and LTO-5 cartridges are available in WORM or rewriteable formats. LTO-4 and LTO-5 cartridges can be encrypted with 256-bit AES built-in encryption. With three drive manufacturers, and seven cartridge manufacturers, there is no threat of vendor lock-in with this approach.
These three options offer various trade-offs in price, performance, security and convenience. Not surprisingly, tape continues to be the cheapest option.
Wrapping up my seven-city romp through Australia and New Zealand, the final city was Canberra, which is the capital of Australia. As with Wellington, this meant many of the clients in the audience work in government agencies.
I had not taken any photos of Anna Wells, IBM Storage Sales Leader for ANZ, but I was able to find this caricature of her on a poster from an award she won within IBM.
I also did not have a picture of Robert, my videographer for this trip, who was always behind the camera himself.
The event went smoothly, just like the rest of them. Anna presented IBM's storage strategy and highlighted specific IBM storage solutions.
I had several emails asking if this event was called "Storage Optimisation Breakfast" because it was held in the mornings, or did we actually serve food at these events. The answer is we actually served food, a variation of the [Full English Breakfast], and most of the attendees gobbled it down while Anna spoke.
The fare was quite similar across all seven locations: scrambled or poached eggs, on toast or english muffin, ham/bacon/sausages, potatoes or mushrooms, and half of a baked tomato with bits of something toasted on top.
One morning, for a change, I decided instead to have a bowl of Weet-Bix cereal. Tasted like cardboard. I learned my lesson.
Next, we had Will Quodling, Manager of Infrastructure Operations, at Australia's Department of Innovation, Industry, Science and Research. The Department of Innovation, Industry, Science and Research consists of 3200 staff that strive to encourage the sustainable growth of Australian industries. The Department is committed to developing policies and delivering programs to provide lasting economic benefits ensuring Australia's competitive future, undertakes analysis, and provides services and advice to the business, science and research community. American President, Barack Obama, visited Australia and was interested in adopting a similar concept for the United States.
The department was looking to replace their existing IBM System Storage DS4800 disk systems with something more energy efficient. They selected IBM XIV storage system, with an expected savings of 10kW per year. They are able to run 800 VMware images and 150 VDI workstations using storage on one XIV, replicate the data to a second XIV at a remote location, and have a third XIV for their Web serving environment. They tested out both single drive and full module failures, and experienced better-than-expected rebuild times, with no impact to users, and no impact to performance.
After 17 days without a functioning government, Australia finally selected a prime minister. Her name is Julia Gillard, shown here. She won in part by promising to build a National Broadband Network (NBN) for the entire country, including the rural areas.
[Canberra] is an interesting town, a fully planned community designed in 1913 by Chicago's husband-and-wife architect team of Walter Burley Griffin and Marion Mahony Griffin. The location was selected as being half-way compromise between Australia's two largest cities, Sydney and Melbourne.
I would like to thank all the wonderful people in both Australia and New Zealand for making this a successful trip!
Continuing my romp through Australia and New Zealand, this is city 6 - Wellington, which is the capital of New Zealand. This meant many of the clients in the audience work in government agencies.
Here is my view of Wellington from my hotel room at the Duxton Hotel. I have been to Wellington before, it has that "small town" feel.
The event went smoothly, just like the rest of them. Anna Wells presented IBM's storage strategy and highlighted specific IBM storage solutions.
Replacing Natalie from GPJ Australia is Megan, who coordinated our events in both Auckland and Wellington, NZ.
Next, we had Glen Mitchell again from Telecom NZ, presenting his success story going from an EMC-only environment to a dual IBM-and-EMC mixed environment managed by IBM SAN Volume Controller.
Someone mentioned that my job as public speaker in different cities was akin to "busking". I had no idea what "busking" was, until I was shown two "in the act" in front of a bank. Americans call these "street performers", which shows we appreciate this art form perhaps more than the Kiwis.
Lastly, I covered future trends in storage. This is particularly interesting to government agencies that are particularly interested in reducing costs, managing risks, and improving service delivery.
Lastly, this is Aisel Giumali, IBM storage marketing manager for Australia and New Zealand. She managed my calendar, all of my events and one-on-one client briefings. I could not have handled these past two weeks without her.
Since the first big earthquake on Saturday, there were several smaller aftershocks, including one in Wellington itself. It is a good thing I head back for Australia for the rest of the trip.
While I was in Auckland, New Zealand, for the IBM Storage Optimisation Breakfast series of events, I agreed to also talk at the [Ingram Micro Showcase 2010] held there the same week. David Bird, who was scheduled to speak, was down in Christchurch taking care of his family after the big 7.1 magnitude earthquake.
The marketing team did a great job putting up a "Smarter Planet" ball up near the ceiling. It had to be "enhanced" with some extra black ink to include the outline of the islands of New Zealand.
Basically, I had 25 minutes to present "Future Storage Trends" to a packed room with standing room only. This was a shortened version of my 40-minute talk that I had been already giving at the Storage Optimisation Breakfast events. This presentation was based on three key trends:
There is a shift in the role each storage media type is going to be used for. Rising energy costs, performance and economics are causing the IT industry to re-evaluate their use of solid-state drives, spinning disk, tape cartridge, paper and analog film. IBM Easy Tier and blended disk-and-tape solutions are paving the way for these future trends.
Advancements in commuications technology and bandwidth are driving a convergence of SANs and LANs to a single Data Center Network (DCN) based on Convergence Enhanced Ethernet (CEE). IBM's top-of-rack switches and converged network adapaters (CNA) are the first step in this process.
Cloud Computing is driving new levels of standardization, automation and management that will impact the way internal IT departments will manage their own IT equipment as well. IBM's five different levels of cloud computing offerings, from private cloud to public cloud, provides every individual or company a level of service that is just right.
Here is the IBM booth. As is often the case, we get a prestigious corner booth that maximizes foot traffic to see our solutions.
While walking around, the folks at the Samsung booth notices my Samsung Galaxy S smartphone. These are not yet available in the New Zealand market, so they thought I was a Samsung employee. I explained that I am an American, and that these have been available for weeks now in the states.
The Samsung team then showed me their latest 3D television. Basically, you wear special 3D glasses that sync-up electronically with the TV screen itself to give the appearance of 3D image on anything you play. I believe the TV comes with two pairs of glasses, and additional pairs can be purchased for substantial extra. It works with any movie or TV show, there is no requirement that it be filmed in 3D mode. The 3D-TV automatically analyzes that is moving on the screen, and then makes that item clearer and sharper, and things that are considered background are automatically made fuzzier, out of focus. The effect is really incredible.
One of the storage solutions on display was the entry-level IBM System Storage DS3524 disk system, which is a small 2U high cabinet that holds 24 drives. These are the small form factor 2.5 inch drives. It's amazing we can pack so many drives in such a compact rack-optimized enclosure!
Ingram Micro is one of IBM's technology distributors, and it was good to see it was a well-attended event.
I am now fully a week behind in my coverage of my romp through Australia and New Zealand. Last week was "week 2" of the "Tony and Anna" show! This time we were in Auckland, New Zealand. Anna Wells is from New Zealand originally, so it was good for her to be back in her home country.
Sunday I was able to take the Ferry boat to Devonport, and climb to the top of Mt Victoria, which is only 283 feet above sea level, but still affords spectacular views of Auckland from across the harbour. My hotel, the Auckland Heritage, as well as the IBM building, is about a block or two away from the Sky Tower.
New Zealand shares a lot of traits with Australia, including low unemployment and a healthy economy. Employees feel secure enough in their jobs to invest in real estate, get married and start families. School teachers are well-regarded in society, earning six-figure incomes. Retail stores were filled with shoppers spending [disposable and discretionary income]. What a refreshing difference from the United States! The level of optimism made my skin tingle. I had to file a lot of paperwork for all the work permits and visas for this trip, so I hate to think what it would take to emigrate to either country.
(Of course, the grass always appears greener on the other side. Not everything is perfect in New Zealand. I saw warning signs for toxic sea slugs in their beaches, sales advertising for [Brolly Sheets], and the south island of New Zealand suffered a magnitute 7.1 earthquake near Christchurch on the day I arrived to Auckland on the north island. Over 100,000 homes were damaged, but nobody died, and the entire country rallied support to help out those affected.)
I took this photo of a seagull walking along Cheltenham Beach. I thought it might make for a nice wallpaper for my phone or laptop.
The Storage Optimisation Breakfast at this, the fifth of seven cities, went smoothly. The New Zealand client case study she had planned to show was in the middle of an [RFP], so instead she covered [Edith Cowan University] and [Bunnings Warehouse] from Australia as examples of success stories.
Our next speaker was Glen Mitchell, an IT architect in the Operational Integration, Technology & Shared Services
of Telecom NZ. The Telecom NZ is New Zealand's phone company, recently split up into separate business units, similar to what the US government did to AT&T during the 1974 [Bell System Divestiture].
The change forced Telecom NZ to be more financially responsible. Before, they were using an all-EMC disk environment, managed by HP Enterprise Services (formerly known as EDS). The EMC gear worked as expected and Telecom NZ is happy with EMC as a vendor, but they were uncomfortable with vendor lock-in. Some firmware upgrades on their EMC boxes often forced them to take outages on hundreds of connected servers to install Powerpath updates. After an EMC disk array went off its four-year prepaid warranty, it took another FOUR YEARS to get all 180 servers migrated to another disk array. Keeping a disk array after warranty expires can cost as much as $450K NZD per year, per disk array, in maintenance fees! Ouch! This served as a strong motivator to find a way to migrate data from one disk array to another in a more smooth and timely manner.
The new direction was a dual-vendor environment, keeping some of the midrange EMC gear, and getting new IBM high-end DS8700 gear, resulting in a drastically lower TCO. To make the transition as smooth as possible, Telecom NZ employed IBM SAN Volume Controller (SVC) to virtualize their entire environment, both EMC and IBM happily being part of shared disk pools. They had originally planned to migrate their entire server environment over in 12 months, but in the first six weeks, they are already at 20 percent, ahead of schedule!
The SAN Volume Controllers will also allow Telecom NZ have Business Continuity/Disaster Recovery protection in a consistent manner across both EMC and IBM equipment between their two main data centers in Auckland and Hamilton.
Remember those trees shown in the movie trilogy "Lord of the Rings"? The trees here in New Zealand are amazing! I'm not an arborist, but I was told this one shown here is a [Morton Bay Fig Tree]. Some of the oldest trees in the world live in New Zealand.
By deploying IBM DS8700 and SAN Volume Controller, Telecom NZ was able to reduce costs, manage risk, and improve service delivery!
Continuing my romp through Australia and New Zealand, the last Storage Optimisation Breakfast of the week was Brisbane, which the locals here refer to as [Brisvegas], probably for all of the nightlife and casinos here.
The IBM office building is conveniently across the street from my hotel, the [Sofitel Brisbane]. The hotel also sits above central station, which allows quick transportation to the airport.
This time, we had a tag team of two people from James Cook University (JCU) to present their success story. First up was Kent Adams, the Director or Information Technology and Resources. JCU is recognized as one of the top 5 percent of Universities worldwide, and as a result, their data storage requirements are growing at 400 percent per year! Their latest purchase put out for RFP was for at least 40TB that could handle at least 20,000 IOPS. The winning solutions was an IBM XIV disk system.
Behind the scenes at all the events this week here in Australia were, from left to right, Natalie from GPJ Australia, the local subsidiary of the George P. Johnson events management we use in the states; Sonia Phillips, IBM Advisory Marketing Lead for Dynamic Infrastructure Optimisation and Cloud Computing, Demand Programs, for Australia and New Zealand; and Monika Lovgren, IBM Marketing and Execution Lead for Workload Optimised Systems for Australia.
The second speaker was Lee Askew, one of the Storage Administrators. Overall, the JCU team have been amazed at how well this box works. When they started it up, they expected to spend the next 24-36 hours formatting RAID ranks, but not with the XIV. It was ready in 2 minutes and they started provisioning storage right away. Their own tests to fail a drive found they can do a full rebuild to redundancy in 9 minutes. It took 8-36 hours on their previous disk array. Failing a full data module took only 75 minutes to bring back to redundancy.
After a long and tiring week, I was able to relax by walking through this beautiful King Edward park near the IBM building. This had a nice variety of plants and flowers, and with the surprise visit of a lizard about the length of my arm that crossed my path.
JCU also uses Asynchronous Mirror to replicate data to another XIV at distance. Again, as with all aspects of IBM XIV, the solution works as advertised. They are well positioned to grow from the 18,000 students they have today, to their target goal of 25,000 students they want to have by 2015.
Worldwide, IBM has done well with colleges and universities, and this was a great example of how partnering with IBM for your IT infrastructure can make a huge difference!
In the first two cities, Adam Beames, system administrator for Tennis Australia, presented. Tennis Australia is most known for running the [Australian Open], the first Grand Slam tennis tourney of the year, but they also run some smaller events, such as the Brisbane International, the Sydney International, the Hobart International, the Davis Cup, the Fed Cup and the Pro Tour. They have 150 full time staff, and another 180 staff contributed from their eight member associations they support.
Of these events, the Australian Open is by far the biggest, with over 9 million unique visitors to the website for the few weeks in January every year. For this, Tennis Australia leverages IBM cloud computing services. The rest of the year, they have deployed their own "private cloud" for running the other events. During the month of January, Tennis Australia grows their staff from 300 to 4500 people.
Adam had been there since 2005, and told how back then they were using beige-colored IBM PC 330 tower servers, on a plastic shelf that was sagging from the weight. This server had six hot-swappable drives, 4.5GB each. There was also a mysterious "blue box" that served as their serial distribution panel, operated by a laptop running Windows 95, with a spare laptop just in case for high-availability.
The situation started to improve in 2008, Tennis Australia brought in BladeCenter H with HS20, HS21 and HS22 blade servers, and x3850 M2 machines for VMware virtual machines, and boot over SAN to an IBM XIV disk system. This allows them to run all of the other tennis events throughout the year. It provided N+1 redundancy, and made the process of provisioning servers and storage simple and efficient.
This is the view of Melbourne from the IBM office. The tall 975 foot building on the left with the golden bumblebees at the base is the famous [Eureka Tower], Melbourne's tallest residential building.
As Paul Harvey would say, at Melbourne we got to hear [the rest of the story] from Chris Yates, the CIO of Tennis Australia. He came on board in November 2007, just six weeks prior to the big Australian Open of January 2008. Witnessing how bad the IT was for the infrastructure, he partnered with IBM to deploy all the solutions that Adam mentioned in the first two cities. The transformation over the past two years has been a phenomenal success, with some of the best recognized international tennis organizations crediting Tennis Australia for some of the best run events.
IBM is also using its [cloud computing services to help the US Open] as well. In both the Australian Open and the US Open, IBM provides a cloud computing capability that allows the operation to scale up dramatically for the tournament. IBM rapidly creates and provisions services on a common infrastructure -- services that are mission-critical to the tennis tournament.
I'm down here in Australia, where the government is a bit stalled for the past two weeks at the moment, known formally as being managed by the [Caretaker government]. Apparently, there is a gap between the outgoing administration and the incoming administration, and the caretaker government is doing as little as possible until the new regime takes over. They are still counting votes, including in some cases dummy ballots known as "donkey votes", the Australian version of the hanging chad. Three independent parties are also trying to decide which major party they will support to finalize the process.
While we are on the topic of a government stalled, I feel bad for the state of Virginia in the United States. Apparently, one of their supposedly high-end enterprise class EMC Symmetrix DMX storage systems, supporting 26 different state agencies in Virginia, crashed on August 25th and now more than a week later, many of those agencies are still down, including the Department of Motor Vehicles and the Department of Taxation and Revenue.
Many of the articles in the press on this event have focused on what this means for the reputation of EMC. Not surprisingly, EMC says that this failure is unprecedented, but really this is just one in a long series of failures from EMC. It reminds me of the last time EMC had a public failure with a dual-controller CLARiiON a few months ago that stopped another company from their operations. There is nothing unique in the physical equipment itself, all IT gear can break or be taken down by some outside force, such as a natural disaster. The real question, though, is why haven’t EMC and the State Government been able to restore operations many days after the hardware was fixed?
In the Boston Globe, Zeus Kerravala, a data storage analyst at Yankee Group in Boston, is quoted as saying that such a high-profile breakdown could undermine EMC’s credibility with large businesses and government agencies. “I think it’s extremely important for them,’’ said Kerravala. “When you see a failure of this magnitude, and their inability to get a customer like the state of Virginia up and running almost immediately, all companies ought to look at that and raise their eyebrows.’’
Was the backup and disaster recovery solution capable of the scale and service level requirements needed by vital state
agencies? Had they tested their backups to ensure they were running correctly, and had they tested their recovery plans? Were they monitoring the success of recent backup operations?
Eventually, the systems will be back up and running, fines and penalties will be paid, and perhaps the guy who chose to go with EMC might feel bad enough to give back that new set of golf clubs, or whatever ridiculously expensive gift EMC reps might offer to government officials these days to influence the purchase decision making process.
(Note: I am not accusing any government employee in particular working at the state of Virginia of any wrongdoing, and mention this only as a possibility of what might have happened. I am sure the media will dig into that possibility soon enough during their investigations, so no sense in me discussing that process any further.)
So what lessons can we learn from this?
Lesson 1: You don't just buy technology, you also are choosing to work with a particular vendor
IBM stands behind its products. Choosing a product strictly on its speeds and feeds misses the point. A study IBM and Mercer Consulting Group conducted back in 2007 found that only 20 percent of the purchase decision for storage was from the technical capabilities. The other 80 percent were called "wrapper attributes", such as who the vendor was, their reputation, the service, support and warranty options.
Lesson 2: Losing a single disk system is a disaster, so disaster recovery plans should apply
IBM has a strong Business Continuity and Recovery Services (BCRS) services group to help companies and government agencies develop their BC/DR plans. In the planning process, various possible incidents are identified, recovery point objectives (RPO) and recovery time objectives (RTO) and then appropriate action plans are documentede on how to deal with them. For example, if the state of Virginia had an RPO of 48 hours, and an RTO of 5 days, then when the failure occurred on August 25, they could have recovered up to August 23 level data(48 hours prior to the incident) and be up and running by August 30 (five days after the incident). I don't personally know what RPO and RTO they planned for, but certainly it seems like they missed it by now already.
Lesson 3: BC/DR Plans only work if you practice them often enough
Sadly, many companies and government agencies make plans, but never practice them, so they have no idea if the plans will work as expected, or if they are fundamentally flawed. Just as we often have fire drills that force everyone to stop what they are doing and vacate the office building, anyone with an IT department needs to practice BC/DR plans often enough so that you can ensure the plan itself is solid, but also so that the people involved know what to do and their respective roles in the recovery process.
Lesson 4: This can serve as a wake-up call to consider Cloud Computing as an alternative option
Are you still doing IT in your own organization? Do you feel all of the IT staff have been adequately trained for the job? If your biggest disk system completely failed, not just a minor single or double drive failure, but a huge EMC-like failure, would your IT department know how to recover in less than five days? Perhaps this will serve as a wake-up call to consider alternative IT delivery options. The advantage of big Cloud Service Providers (Microsoft, Google, Yahoo, Amazon, SalesForce.com and of course, IBM) is that they are big enough to have worked out all the BC/DR procedures, and have enough resources to switch over to in case any individual disk system fails.
Continuing my romp through Australia and New Zealand, today I presented in Hobart, the second city on my seven-city tour. Hobart is on a separate island called Tasmania, just south of the main Australian continent. The island is heart-shaped, and Hobart is in the lower right ventricle.
Hobart boasts the second deepest harbour in the Southern Hemisphere (yesterday's Sydney Harbour being the first). It is quite cold here, but at least the skies are clear.
I stayed in the [Henry Jones Art Hotel], named after the famous owner of the IXL Jam Company. When I arrived, they presented me with a list of 18 known convicts that shared my last name: PEARSON. I checked and made sure I was not on the list. Then it was explained to me that here in Australia, everyone values their criminal ancestors, as this is how the country was formed. The names were from registry archives from the 19th century.
In keeping with the concept of an art hotel, each of the rooms were unique, which is a nice way of saying that they fit whatever they could into the spaces available. It's been a while since I stayed at a hotel with the phone at one end of the room, but the electrical outlet at the other. The thermostat was hidden in the bathroom, and I had to master some 16 different ropes to put down the shades, as the bright light from the [Cenotaph] was keeping me awake. I was able to take pictures of some of the art sculptures from the balcony.
This was a smaller event than Sydney, with only about two dozen attendees. This makes sense, as Hobart population is only about 250,000 people. Tasmania island hold about 1 million people overall, concentrated mostly along the center line of the island.
As we had done in Sydney, Anna Wells presented IBM strategy and products, Adam Beames, system administrator for Tennis Australia (shown here in the picture at left) presented his experiences transforming their datacenter, and I presented the future trends in storage.
In appreciation for Adam's presentations in Sydney and Hobart, I presented him with a copy of my book, [Inside System Storage: Volume I], available from my publisher, Lulu.com, in paperback, hard cover, and now also in eBook format for those with Kindle, Nook or other digital book readers. See panel at right on this blog for ordering information.
This week and next, I am down under in Australia and New Zealand for a seven-city Storage Optimisation Breakfast series of presentations to clients and prospects. My first city for this seven-city tour was Sydney, Australia.
Here is the view from my room at the [Shangri-La hotel], including the famous [Sydney Opera House] and Circular Quay, from which to take a water taxi or ride the Manly Ferry. [Sydney harbour] is the deepest harbour in the Southern Hemisphere, allowing boats of all sizes to enter. This section of the city is known as "The Rocks".
Sydney is a very modern metropolis. The last time I was in Sydney was in May 2007 to teach an IBM Top Gun class. My post back then on [Dealing with Jet Lag] is as relevant now as it was back then. In addition to being 9 hours off-shifted from last week in Dallas, Texas, I also have to deal with the colder climate, about 40 degrees F cooler down here. The weather is crisp and clear, it is Winter going into Spring down here as the seasons are flipped below the equator.
Many of the buildings are recognizable from the movie ["The Matrix"] which was filmed here. We joked that this seven-city trip was also similar to [The Adventures of Priscilla, Queen of the Desert], in that both journeys started in Sydney. If you haven't seen the latter, I highly recommend it to get to learn more about Australia as a country.
(Completely useless trivia: Actor Hugo Weaving appeared in both movies. While most people associate him with Australia, where he has lived since 1976, he actually was born in Nigeria, and traveled extensively because his father worked in the computer industry.)
Here I am standing next to our banner.
The line-up for each event is simple. After all the attendees sit down for breakfast, we have the following three sessions:
First, Anna Wells, local IBM Executive for Storage Sales in Australia and New Zealand presents IBM's strategy for storage, and how IBM plans to address Storage Efficiency, Data Protection and Service Delivery. She then highlights various products that are currently available to help meet customer needs, including XIV and the SAN Volume Controller (SVC).
Second, we have a client or two share their success story. We will have different speakers at the different locations.
Third, I present on future trends that will impact the storage marketplace. With only 40 minutes for my section, I decided to focus on just three specific trends, with a mix of some colorful analogies to help emphasize my key points.
We had a great turn-out for our first event in Sydney, lots of clients and prospects came out for this. There is a lot of enthusiasm for IBM's vision, thought leadership, and broad portfolio of storage solutions.