This blog is for the open exchange of ideas relating to IBM Systems, storage and storage networking hardware, software and services.
(Short URL for this blog: ibm.co/Pearson )
Tony Pearson is a Master Inventor, Senior IT Architect and Event Content Manager for [IBM Systems for IBM Systems Technical University] events. With over 30 years with IBM Systems, Tony is frequent traveler, speaking to clients at events throughout the world.
Lloyd Dean is an IBM Senior Certified Executive IT Architect in Infrastructure Architecture. Lloyd has held numerous senior technical roles at IBM during his 19 plus years at IBM. Lloyd most recently has been leading efforts across the Communication/CSI Market as a senior Storage Solution Architect/CTS covering the Kansas City territory. In prior years Lloyd supported the industry accounts as a Storage Solution architect and prior to that as a Storage Software Solutions specialist during his time in the ATS organization.
Lloyd currently supports North America storage sales teams in his Storage Software Solution Architecture SME role in the Washington Systems Center team. His current focus is with IBM Cloud Private and he will be delivering and supporting sessions at Think2019, and Storage Technical University on the Value of IBM storage in this high value IBM solution a part of the IBM Cloud strategy. Lloyd maintains a Subject Matter Expert status across the IBM Spectrum Storage Software solutions. You can follow Lloyd on Twitter @ldean0558 and LinkedIn Lloyd Dean.
Tony Pearson's books are available on Lulu.com! Order your copies today!
Safe Harbor Statement: The information on IBM products is intended to outline IBM's general product direction and it should not be relied on in making a purchasing decision. The information on the new products is for informational purposes only and may not be incorporated into any contract. The information on IBM products is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for IBM products remains at IBM's sole discretion.
Tony Pearson is a an active participant in local, regional, and industry-specific interests, and does not receive any special payments to mention them on this blog.
Tony Pearson receives part of the revenue proceeds from sales of books he has authored listed in the side panel.
Tony Pearson is not a medical doctor, and this blog does not reference any IBM product or service that is intended for use in the diagnosis, treatment, cure, prevention or monitoring of a disease or medical condition, unless otherwise specified on individual posts.
The developerWorks Connections platform will be sunset on December 31, 2019. On January 1, 2020, this community and its apps will no longer be available. More details available on our FAQ.
I attended the main tent sessions on Day 2 (Monday). The focuswas on Visibility, Control and Automation.
Steve is IBM senior VP and Group Executive of the IBM Software Group, and presented someinsightful statistics from the IBM Global Technology Outlookstudy, some recent IBM wins, and other nuggets of IT trivia:
In 2001, there were about 60 million transistors per humanbeing. By 2010, this is estimated to increase to one billion per human
In 2005, there were about 1.3 billion RFID tags, by 2010this is estimated to grow to over 30 billion
IBM helped the City of Stockholm, Sweden, reduce traffic congestion 20-25% using computer technology
Only about 25% data is original, the remaining75% is replicated
In 2007, there were approximately 281 Exabytes (EB), expected to increase to 1800 EB by the year 2011
70 percent of unstructured data is user-created content, but 85 percent of this will be managed by enterprises
Only 20% of data is subject to compliance rules and standards, and about 30% subject to security applications
Human error is the primary reason for breaches, with34% of organizations experiencing a major breach in 2006
10% of IT budget is energy costs (power and cooling), and thiscould rise to 50% in the next decade
30 to 60 percent of energy is wasted. During the next 5 years, people will spend as much on energy as they will on new hardware purchases.
Al Zollar is the General Manager of IBM Tivoli. He discussedthe 20 some recent software acquisitions, including Encentuate and FilesX earlier this year.
"The time has come to fully industrialize operations" -- Al Zollar
What did Al mean about "industrizalize"? This is theclosed-loop approach of continuous improvement, including design, delivery and management.
Al used several examples from other industries:
Henry Ford used standardized parts and processautomation. Assembly of an automatobile went from 12 hours by master craftsmen, to delivering a new model T every 23 seconds off anassembly line.
Power generation was developed by Thomas Edison. A satellite picture showed the extent of the [Blackout of 2003 in Northeast US and Canada]. The time for "smart grid" has arrived, making sensors andmeters more intelligent. This allows non-essential IP-enabled appliances in our home or office to be turned off to reduce energy consumption.
[McCarran International Airport] integrated the management of 13,000 assets with IBM Tivoli Maximo Enterprise Asset Management (EAM) software, and was able to increase revenues through more accurate charge-back. Unlike traditional EnterpriseResource Planning (ERP) applications, EAM offers the deep management of four areas: production equipment, facilities, transportation, and IT.
When compared to these other industries, management of IT is in itsinfancy. The expansion of [Web 2.0] and Service-Oriented Architecture [SOA] is driving this need.What people need is a "new enterprise data center" that IBM Tivoli software can help you manage across operational boundaries. IBM can integrate through open standards with management software from Cisco, Sun, OracleMicrosoft, CA, HP, BMC Software, Alcatel Lucent, and SAP.Together with our ecosystems of technology partners, IBM ismeeting these challenges.
IBM clients have achieved return on investment from gettingbetter control of their environment. This week there are client experience presentations Sandia National Labs, Spirit AeroSystems, Bank of America, and BT Converged communication services.
Chris O'Connor used some of his staff as "actors" to show an incredible live demo of various Tivoli and Maximo products for the mythical launch of "Project Vitalize", thenew online web store for a new "Aero Z bike" from the mythical VCA Bike and Motorcycle company.
Shoel Perelman played the role of "CIO".The CIO locked down all spending, and asked the IT staff to make the shift from bricks-and-mortar to web salesof this new product on in 15 months. While the company andsituation were mythical, all the products that were part of thelive demo are all readily available.The CIO had three goals:
What do we have? where is it? what's connected to what?Traditionally, these would be answered from lists in spreadsheets.The CIO had a goal to deploy IBM Tivoli Application DependenceDiscover Manager (TADDM) which discovered all hardware and software,with an easy to understand view, and how each piece serves the business applications.
Each of the teams have processes, and needed them consistent andrepeatable, tightly linked together. Time is often wasted on thephone coordinating IT changes. For this, the CIO had a goalto deploy Tivoli Change and Configuration Management Database (CCMDB) for "strict change control".The process dashboard is accessible for all teams, to see how all projects are progressing. There is also aCompliance dashboard, which identifies all changes by role, clearly spelling out who can do what.
There is a lot of computerized machinery, Manufacturing assets and robotics. The CIO set a goal to "do more with existing people", and needed to automate key processes.Sales rep wanted to add a new distributor to key web portal.This was all done through their "service catalog", When they needed to deploy a new application, they were able to find servers with available capacity and adjust using automatic provisioning. Thanks to IBM, the IT staff no longer get paged at 3am in the morning, and fewer days are spent in the "war room". They now have confidence that thelaunch will be successful.
Ritika Gunnar played the role of "Operations manager". She highlightedfive areas:
"Service viewer" dashboard with green/yellow/red indicators forall of their edge, application and datbase servers. This allowsher to get data 4-5 times faster and more accurate.
Tivoli Enterprise Portal eliminates bouncingaround various products.
Tivoli Common Reporting for CPU utilization of all systems, helps find excess capacity usingIBM Tivoli Monitor
On average, 85 percent of problems are caused by IT changes to the environment. IBM can help find dependencies, so that changes in one area do not impact other areas unexpectedly
Process Automation will Show changes that have been completed, in progress, or overdue.She can see all steps in a task or change request. A"workflow" automates all the key steps that need to be taken.
Laura Knapp played the role of "Facilities manager". She wanted to See all processes that apply to her work using a role-based process dashboard. The advantage of using IBM is that it changes work habits, reduces overtimeby 42 percent, improves morale. The IT staff now works as team,collaborates more, and jobs get done faster with fewer mistakes.Employees are online, accessing, monitoring and managing dataquicker. In days not weeks.
IBM Tivoli Enterprise Console (TEP) served as a common vehicle.She was able to pull up floor plan online, displaying all of the managed assets and mapped features. With the temperature overlay from Maximo Spatial, she was able to review hot spots on data center floor. Heat can cause servers to fail or shut down.
Power utilization chart at peak loadsCan now anticipate, predict and watch power consumption,and were able to justify replacement with newer, more energy-efficient equipment.
The CIO got back on stage, and explained the great success of thelaunch. They use Webstore usage tracking, security tools tracking all new registrations, and trackingserver and storage load.It now only takes hours, not weeks, to add new business partners and distributors.Tivoli Service Quality Assurance toolstrack all orders placed, processed, and shipped.Faster responsiveness is competitive advantage. TheirIT department is no longer seen as stodgy group, but as a world classorganization.
The live demo showed how IBM can help clients with rapid decisionmaking, speed and accuracy of change processes, and automation to take actions quickly. The result is a strong return on investment (ROI).
Liz Smith, IBM General Manager of Infrastructure Services, presented the results of an IBM survey to CEOs and CIOs asking questions like: What is the next big impact? Where are you investing?What will new datacenter look like?
The five key traits they found for companies of the future:
They were hungry for change
Innovative beyond customer imagination
Disruptive by nature
Genuine, not just generous
The IT infrastructure must be secure, reliable, and flexible.Taking care of environment is a corporate responsibility, notjust a way to reduce costs.
The five entry points for IBM Service Management: Integrate, Industrialize,Discover,Monitor and Protect.IBM Service management and compliance are critical for theGlobally Integrated Enterprise, with repeatable, scalable and consistent processes that enablechange to an automated workflow. This reduces errors, risks and costs, and improves productivity.IBM has talent, assets and experience to help any client get there.
Lance lives in Austin, TX, where IBM Tivoli is headquartered,so this made a good choice as a keynote speaker.He is best known for winning seven "Tour de France" bicycle races in a row, but he spoke instead gave an inspirational talk about how he survived cancer.
In 1996, Lance was diagnosed with cancer. Surprisingly, He said it was thegreatest thing that happened to him, and gave him new perspective on his life, family and the sport ofbicycling.Back then, there wasn't a webMD, Google or other Web 2.0 socialnetworking sites for Lance to better understand what he wasgoing through, learn more about treatment options, or find othersgoing through the same ordeal.
After his treatment, he was considered "damaged goods" by manyof the leading European bicycle teams. So, he joined the US Postal Serviceteam, not known for their wins, but often invited to sell TVrights to American audiences. Collaborating with his coachesand other members of his team, he revolutionized the bicycling sport, analyzed everything about the race, and built up morale.He won the first "yellow jersey" in 1999, and did so each yearfor a total of seven wins.
Lance formed the [Livestrong foundation] to help other cancer survivors. Nike came to him and proposed donating 5 million "rubber bracelets"colored yellow to match his seven yellow jerseys, with the name "Livestrong" embossed on them, that his foundation couldthen sell for one dollar apiece to raise funds. What some thought was a silly idea at first has started amovement.At the 2004 Olympics, many athletes from all nations and religious backgrounds, wore these yellow braceletsto show solidarity with this cause.To date, the foundation has sold over 72 million yellow bracelets, and these have served to provide a symbol,a brand, a color identity, to his cause.
He explained that doctor's have a standard speech to cancer survivors.As a patient, you can go out this doorway and never tell anyone,keep the situation private. Or you can go out this other doorway, you tell everybody your story. Lance chose the latter, and he felt it was the best decision he ever made.He wrote a book titled [It's Not About the Bike: My Journey Back to Life].
His call to action for the audience: find out what can you do to make a difference.A million non-governmental organizations[NGO] have started in the past 10 years. Don't just give cash, also give your time and passion.
It seems like I just get out of one conference, and into another. This week I am at Pulse 2008, which combines the best of IBM Tivoli and Maximo into one conference.Like many conferences, this one starts on Sunday, and ends on Thursday.
We're at the Swan and Dolphin hotels at [Walt Disney World] in Orlando, Florida. I've been to several conferences in Orlando, but this is my first time at the Swanand Dolphin. (When I walked into the main lobby, I had a bout of "deja vu". IBM LotusSphere was here last year, and they had a complete replica made in SecondLife!)
If you haven't been to Walt Disney World resorts, whether for a conference or vacation,there are two things you need to know:
Nothing is within a short "walking distance", you need to take a bus or boat to get anywhere
Despite this, you will be doing a lot of walking, so wear comfortable shoes!
Pulse encouraged everyone to blog and take pictures posted onto FlickR, here are a few from Sunday:
Lou and Elizabeth from [Syclo], an IBM Business Partner
Mike and Megha from [Birlasoft] show off their accreditation
Greg Tevis explains FilesX, recently acquired by IBM
I'm glad this is the final day of the IBM Systems Technical Conference (STC08) here in Los Angeles.While I enjoyed the conference, one quickly reaches saturation point with all the information presented.
XIV Architecture Overview
Before this conference, many of the attendees didn't understandIBM's strategy, didn't understand Web 2.0 and Digital archive workloads,and didn't understand why IBM acquired XIV to offer "yet another disk systemthat servers LUNs to distributed server platforms." Brian Shermanchanged all that!
Brian Sherman, IBM Advanced Technical Support (ATS), is part of the exclusive dedicated XIVtechnical team to install these boxes at client locations, so he is very knowledgeable with the technical aspects of the architecture. He presented what the current XIV-branded model that clients can purchase now in select countries, and what the IBM-branded model will change when available worldwide.
Those who missed my earlier series on XIV can find them here:
Beyond this, Brian gave additional information on how thin provisioning, storage pools, disk mirroring, consistency groups, management consoles, and microcode updates are implemented.
N series and VMware Deep Dive
Norm Bogard, IBM Advanced Technical Support, presented why the IBM N series makes such great disk storage for VMware
deployments. This wasclearly labeled as a "deep dive", so anyone who got lost in all of theacronyms could not blame Norm for misrepresentation.
IBM has been doing server virtualization for over 40 years, so it makes sense thatit happens to be the number one reseller of VMware offerings.VMware ESX server is a hypervisor that runs on x86 host, and provides an emulationlayer for "guest Operating Systems". Each guest can hvae one or more virtualdisks, which are represented by VMware as VMDK files. VMware ESX server acceptsread/write requests from the guests, and forwards them on to physical storage.Many of VMware's most exciting features requires storage to be external to thehost machine. [VMotion]allows guests to move from one host to another, [Distributed Resource Scheduler (DRS)]allows a set of hosts to load-balance the guestsacross the hosts, and [High Availability (HA)] allows the guests on a failed hostto be resurrected on a surviving host. All of these require external disk storage.
ESX server allows up to 256 LUNs, attached via FCP and/or iSCSI, and up to 32 NFS mount points. Across LUNs, ESX server uses VMFS file system, which is a clusteredfile system like IBM GPFS that allows multiple hosts to access the same LUNs.ESX server has its own built-in native multipathing driver, and even provides FCP-iSCSIand iSCSI multipathing. In other words, you can have a LUN on an IBM System Storage N series thatis attached over both FCP and iSCSI, so if the SAN switch or HBA fails, ESX servercan failover to the iSCSI connection.
ESX server can use NFS protocol to access the VMDK files instead. While the default is only 8 NFS mount points, you can increase this to 32 mount points. NAS can takeadvantage of Link Aggregate Control Protocol [LACP] groups, what some call "trunking" or "EtherChannel". This is the ability to consolidate multiple streams onto fewer inter-switch Ethernet links, similar to what happens on SAN switches.For the IBM N series, IBM recommends a "fixed" path policy, rather than "most recently used".
IBM recommends disabling SnapShot schedules, and setting the Snap reserve to 0 percent.Why? A snapshot of an ESX server datastore has the VMDK files of many guests, all of which would have had to quiesce or stop to make the data "crash consistent" for theSnapshot of the datastore to even make any sense. So, if you want to take Snapshots, itshould be something you coordinate with the ESX server and its guest OS images, and notscheduled by the N series itself.
If you are running NFS protocol to N series, you can turn off the "accesstime" updates. In normal file systems, when you read a file, it updates the"access time" in the file directory. This can be useful if you are looking forfiles that haven't been read in a while, such as software that migrates infrequentlyaccessed files to tape. Assuming you are not doing that on your N series, you might as well turnoff this feature, and reduce the unnecessary write activity to the IBM N series box.
ESX server can also support "thin provisioning" on the IBM N series. There isa checkbox for "space reserved". Checked means "thick provisioning" and uncheckedmeans "thin provisioning". If you decide to use "thin provisioning" with VMware,you should consider setting AutoSize to automatically increase your datastorewhen needed, and to auto-delete-snap your oldest snapshots first.
The key advantage of using NFS rather than FCP or iSCSI is that it eliminates theuse of the VMFS file system. IBM N series has the WAFL file system instead, andso you don't have to worry about VMFS partition alignment issue. Most VMDK aremisaligned, so the performance is sub-optimal. If you can align each VMDK to a32KB or 64KB boundary (depending on guest OS), then you can get better performance.WAFL does this for you automatically, but VMFS does not. For Windows guests, use "Windows PE" to configurecorrectly-aligned disks. For UNIX or Linux guests, use "fdisk" utility.
What Industry Analysts are saying about IBM
Vic Peltz gave a presentation highlighting the accolades from securities analysts, IT analysts, and newsagencies about IBM and IBM storage products. For example, analysts like that IBM offersmany of the exciting new technologies their clients are demanding, like "thin provisioning", RAID-6 double-drive protection,SATA and Solid State Disk (SSD) drive technology.Analysts also like that IBM is open to non-IBM heterogeneous environments. Whereas EMC Celerra gateways supportonly EMC disk, IBM N series gateways and IBM SAN Volume Controller support a mix of IBM and non-IBM equipment.
Analysts also like IBM's "datacenter-wide" approach to issues like security and "Green IT". Rather than focusingon these issues with individual point solutions, IBM attacks these challenges with a complete"end-to-end" solution approach. A typical 25,000 square foot data center consumes $2.6 million dollars USD in power andcooling today, and IBM has proven technologies to reduce this cost in half. IBM's DS8000 on average consume26.5 to 27.8 percent less electricity than a comparable EMC DMX-4 disk system. IBM's tape systemsconsume less energy than comparable Sun or HP models.
IBM iDataPlex product technical presentation
Vallard Benincosa, IBM Technical Sales Specialist, presented the recently-announced [IBM System x iDataPlex].This is designed for our clients that have thousands of x86 servers, that buy servers "racks at a time", tosupport Web 2.0 and digital archive workloads. The iDataPlex is designed for efficient power and cooling,rapid scalability, and usable server density.
iDataPlex is such a radical design departure, that it might be difficult to describe in words.Most racks take up two floor tiles, each tile is 2 foot by 2 foot square. In that space, a traditionalrack would have servers that were 19 inches wide slide in horizontally, with flashing lights and hot-swappabledisks in the front, and all the power supply, fans and networking connections in the back. Even with IBM BladeCenter,you have chassis in these racks, and then servers slide in vertically in the front, and all of the power supply, fanand networking connections in the back. To access these racks, you have to be able to open the door on boththe front and back. And the cooling has to go through at least 26.5 inches from the front of the equipment to the back.
iDataPlex turns the rack sideways. Instead of two feet wide, and four feet deep, it is four feet wide, and two feet deep.This gives you two 19 inch columns to slide equipment into, and the air only has to travel 15 inches from frontto back. Less distance makes cooling more efficient.
Next, iDataPlex makes only thing in the back the power cord, controlled by an intelligent power distribution unit (iPDU) so you can turnthe power off without having to physically pull the plug. Everything else is serviced from the front door.This means that the back door can now be an optional "Rear Door Heat Exchanger" [RDHX] that is filled with running water to makecooling the rack extremely efficient. Water from a cooler distirubtion unit (CDU) can power about threeto four RDHX doors.
Let's say you wanted to compare traditional racks with iDataPlex for 84 servers. You can put 42 "1U" serversin two racks each, each rack requires 10 kVA (kilo-volt-amps) so you give it two 8.6 kVA feeds each, that is fourfeeds, and at $1500-2000 dollars USD per month, will cost you $6000-8000. The iDataPlex you can fit 84 serversin one 20 kVA rack, with only three 8.6 kVA feeds, saving you $1500-2000 dollars USD per month.
Fans are also improved. Fan efficiency is based on their diameter, so small fans in 1U servers aren't as effective as iDataPlex's 2U fans, saving about 12-49W per server. Whereas typical 1U server racks spend 10-20percent of their energy on the fans, the iDataPlex spends only about 1 percent, saving 8 to 36 kWH per year per rack.
Each 2U chassis snaps into a single power supply and a bank of 2U fans. A "Y"power cord allows you to have one cord for two power supplies. A chassis can hold either two small server "flexnodes"or one big "flexnode". An iDataPlex rack can hold up to 84 small servers or 42 big servers. Since each "Y" cord can power up to four "flexnode" servers, you greatly reduce the number of PDU sockets taken,leaving some sockets available for traditional 1U switches.
The small "flexnode" server can have one 3.5 inch HDD, or two 2.5 inch HDD, either SAS or SATA, and the big "flexnode" can have twice these.If you need more storage, there is a 2U chassis that holds five 3.5 inch HDD or eight 2.5 inch HDD. These areall "simple-swappable" (servers must be powered down to pull out the drives). For hot-swappable drives, a 3Uchassis with twelve 3.5 inch SAS or SATA drives.
The small "flexnode" server has one [PCI Express] slot, the big servers have two. Thesecould be used for [Myrinet] clustering. With only 25W power,the PCI Express slots cannot support graphics cards.
The iDataPlex is managed using the "Extreme Cluster Administration Toolkit" [XCAT]. This is an open source project under Eclipse that IBM contributes to.
Finally was the concept of "pitch". This is the distance from the center of one "cold aisle" to the next "cold aisle".On typical data centers, a pitch is 9 to 11 tiles. With the iDataPlex it is only three tiles when using the RDHX doors, or six tiles without. Most data centers run out of power and cooling before they run out of floor space, so having more dense equipmentdoesn't help if it doesn't also use less electricity.Since the iDataPlex uses 40 percent less power and cooling, you can pack more racks persquare foot of an existing data center floor with the existing power and cooling available. That is what IBM calls "usable density"!
What Did You Say? Effective Questioning and Listening Techniques
Maria L. Anderson, IBM Human Resources Learning, gave this "professional development" talk. I deal with different clients every week, so I fully understand that there is a mix of art and science incrafting the right questions and listening to the responses.The focus was on howto ask better questions and improve the understanding and communication during consultative engagements. Thisinvolves the appropriate mix of closed and open-ended questions, exchanging or prefacing as needed. This wasa good overview of the ERIC technique (Explore, Refine, Influence, and Confirm).
Well, that wraps up my week here in Los Angeles.Special thanks to my two colleagues, Jack Arnold and Glenn Hechler, both from the Tucson Executive Briefing Center,who helped me prepare and review my presentations!
Continuing this week in Los Angeles, I went to some interesting sessions today at theSystems Technical Conference (STC08).
System Storage Productivity Center (SSPC) - Install and Configuration
Dominic Pruitt, an IBM IT specialist in our Advanced Technical Support team, presented SSPC and howto install and configure it. For those confused between the difference of TotalStorage ProductivityCenter and System Storage Productivity Center, the former is pure software that you install on aWindows or Linux server, and the latter is an IBM server, pre-installed with Windows 2003, TotalStorageProductivity Center software, TPCTOOL command line interface, DB2 Universal Database, the DS8000 Element Manager, SVC GUI and CIMOM, and [PuTTY] rLogin/SSH/Telnet terminal application software.
Of course, the problem with having a server pre-installed with a lot of software is that there is alwayssomeone that wants to customize it further. For those who just want to manage their DS8000 disk systems,for example, it is possible to uninstall the SVC GUI, CIMOM and PuTTY, and re-install them later when youchange your mind. As a general rule, it is not wise to mix CIMOMs on the same machine, as it might causeconflicts with TCP ports or Java level requirements, so if you want a different CIMOM than SVC, uninstallthe SVC CIMOM first. For those who have SVC, the SSPC replaces the SVC Master Console, so you can safelyturn off the SVC CIMOM on your existing SVC Master Consoles.
The base level is TotalStorage Productivity Center "Basic Edition", but you can upgrade the Productivity Centerfor Disk, Data and Fabric components with license keys. You can also run Productivity Center for Replication,but IBM recommends adding processor and memory to do this (IBM offers this as an orderable option).Whether you have the TotalStorage software or SSPC hardware, Productivity Center has a cool role-to-groups mapping feature.You can create user groups, either on the Windows server, the Active Directory, or other LDAP, and then map which roles should be assigned to users in each group.
Since Productivity Center manages a variety of different disk systems, it has made anattempt to standardize some terminology. The term "storage pool" refers to an extentpool on the DS8000, or a managed disk group on the SAN Volume Controller. Since the DS8000 can support both mainframe CKD volumes and LUNs for distributed systems, theterm "volume" refers to a CKD volume or LUN, and "disk" refers to the hard disk drive (HDD).
To help people learn Productivity Center, IBM offers single-day "remote workshops"that use Windows Remote Desktop to allow participants to install, customize and usethe software with no travel required.
IBM Integrated Approach to Archiving
Dan Marshall, IBM global program manager for storage and data services on our Global Technology Services team, presented IBM's corporate-wide integration to support archive across systems, software and services.One attendee asked me why I was there, given that "archive" is one of my areas of subject matter expertise that I present often at the Tucson Executive Briefing Center. I find it useful to watch others present the material, even material that I helped to develop, to see a different slant or spin on each talking point.
Archive is one area that brings all parts of IBM together: systems, software and services.Dan provided a look at archive from the services angle, providing an objective unbiasedview of the different software and systems available to solve specific challenges.
Encryption Key Manager (EKM) Design and Implementation
Jeff Ziehm, IBM tape technical sales specialist, presented IBM's EKM software, how it works in a tape environment, and how to deploy it in various environments. Since IBM is allabout being open and non-proprietary, the EKM software runs on Java on a variety ofIBM and non-IBM operating systems. IBM offers "keytool" command line interface (CLI) for the LTO4 and TS1120 tape systems, and "iKeyMan" graphical user interface (GUI) for theTS1120. Since it runs on Java, IBM Business Partners and technical support personneloften just [download and install EKM]onto their own laptops to learn how to use it.
Virtual Tape Update
We had three presenters at this one. First, Jeff Mulliken, formerly from Diligent and now a full IBM employee, presented the current ProtecTier softwarewith the HyperFactor technology, then Abbe Woodcock, IBM tape systems, compared Diligent with IBM's TS7520 and just-announced TS7530virtual tape libraries, and finally Randy Fleenor, IBM tape sales leader, presented IBM's strategy going forward in tape virtualization.
Let's start with Diligent. The ProtecTier software runs on any x86-64 server withat least four cores and the correct Emulex host bus adapter (HBA) cards. Using Red HatEnterprise Linux (RHEL) as a base, the ProtecTier software performs its deduplication entirely in-lineat an "ingest rate" of 400-450 MB/sec. This is all possible using 4GB memory-resident "dictionary table" that can map up to 1 PB of back end physical storage, which could represent as much as 25PB of "nominal" storage. Theserver is then point-to-point or SAN-attached to Fibre Channel disk systems.
As we learned yesterday from Toby Marek's session, there are four ways to performdeduplication:
full-file comparisons. Store only one copy of identical files.
fixed-chunk comparisons. Files are carved up into fixed-size chunks, and each chunkis compared or hashed to existing chunks to eliminate duplicates.
variable-chunk comparisons. Variable-length chunks are hashed or diffed to eliminate duplicate data.
content-aware comparisons. If you knew data was in Powerpoint format, for example,you could compare text, photos or charts against other existing Powerpoint files toeliminate duplicates.
IBM System Storage N series Advanced Single Instance Storage (A-SIS) uses fixed-chunkmethod, and Diligent uses variable-chunk comparisons. Diligent does this using "dataprofiling". For example, let's say most of my photographs are pictures of people, buildings, landscapes, flowers and IT equipment. When I back these up, the Diligentserver "profiles" each, and determines if any existing data have a similar profilethat might have at least 50 percent similar content. Diligent than reads in the data that is mostly likely similar, does a byte-for-byte ["diff" comparison], and creates variable-lengthchunks that are either identical or unique to sections of the existing data. Theunique data is compressed with LZH and written to disk, and the sequential series of pointer segments representing the ingested file is written in a separate section on disk.
That Diligent can represent profiles for 1PB of data in as little as 4GB memory-residentdictionary is incredible. By comparison, 10TB data would require 10 million entries on a content-aware solution, and 1.25 billion entries for one based on hash-codes.
Abbe Woodcock presented the TS7530 tape system that IBM announced on Tuesday. It has some advantages over the current Diligent offering:
Hardware-based compression (TS7520 and Diligent use software-based compression)
1200 MB/sec (faster ingest rate than Diligent)
1.7PB of SATA disk (more disk capacity than Diligent)
Support for i5/OS (Diligent's emulation of ATL P3000 with DLT7000 tapes not supported on IBM's POWER systems running i5/OS)
Ability to attach a real tape library
NDMP backup to tape
tape "shredding" (virtual equivalent of degaussing a physical tape to erase all previously stored data)
Randy Fleenor wrapped up the session telling us IBM's strategy going forward with all of thevirtual tape systems technologies. Until then, IBM is working on "recipes" or "bundles", puttingDiligent software with specific models of IBM System x servers and IBM System Storage DS4000 disk systemsto avoid the "do-it-yourself" problems of its current software-only packaging.
Understanding Web 2.0 and Digital Archive Workloads
I got to present this in the last time slot of the day, just before everyone headed off to the [Westin Bonaventure hotel] for our big fancy barbecue dinner. Like my previous sessionon IBM Strategy, this session was more oriented toward a sales audience, but both garnereda huge turn-out and were well-received by the technical attendees.
This session was requested because these new applications and workloads are what is driving IBM to acquire small start-ups like XIV, deploy Scale-Out File Services (SOFS), and develop the innovative iDataPlex server rack.
The session was fun because it was a mix of explanation of the characteristics ofWeb 2.0 services; my own experience as a blogger and user of Google Docs, FlickR, Second Life andTivo; and an exploration in how database and digital archives will impact thegrowth in computing and storage requirements.
I'll expand on some of these topics in later blog posts.
My session was the first in the morning, at 8:30am, but managed to pack the room full of people. A few looklike they just rolled in from Brocade's special get-together in Casey's Irish Pub the night before.I presented how IBM's storage strategy for the information infrastructure fits into the greater corporate-wide themes.To liven things up, I gave out copies of my book[Inside System Storage: Volume I] to those who asked or answered the toughest questions.
Data Deduplication and IBM Tivoli Storage Manager (TSM)
IBM Toby Marek compared and contrasted the various data deduplication technologies and products available, andhow to deploy them as the repository for TSM workloads. She is a software engineer for our TSM software product,and gave a fair comparison between IBM System Storage N series Advanced Single Instance Storage (A-SIS), IBMDiligent, and other solutions out in the marketplace.If you are going to combine technologies, then it isbest to dedupe first, then compress, and finally encrypt the data. She also explained about the many cleverways that TSM does data reduction at the client side greatly reduces the bandwidth traffic over the LAN,as well as reducing disk and tape resources for storage. This includes progressive "incremental forever" backup for file selection, incremental backups for databases, and adaptive sub-file backup.Because of these data reduction techniques, you may not get as much benefit as deduplication vendors claim.
The Business Value of Energy Efficiency Data Centers
Scott Barielle did a great job presenting the issues related to the Green IT data center. He is part of IBM"STG Lab Services" team that does energy efficiency studies for customers. It is not unusual for his teamto find potential savings of up to 80 percent of the Watts consumed in a client's data center.
IBM has done a lot to make its products more energy efficient. For example, in the United States, most datacenters are supplied three-phase 480V AC current, but this is often stepped down to 208V or 110V with powerdistribution units (PDUs). IBM's equipment allows for direct connection to this 480V, eliminating the step-downloss. This is available for the IBM System z mainframe, the IBM System Storage DS8000disk system, and larger full-frame models of our POWER-based servers, and will probably be rolled out to someof our other offerings later this year. The end result saves 8 to 14 percent in energy costs.
Scott had some interesting statistics. Typical US data centers only spend about 9 percent of their IT budgeton power and cooling costs. The majority of clients that engage IBM for an energy efficiency study are not tryingto reduce their operational expenditures (OPEX), but have run out, or close to running out, of total kW ratingof their current facility, and have been turned down by their upper management to spend the average $20 million USDneeded to build a new one. The cost of electricity in the USA has risen very slowly over the past 35 years, andis more tied the to fluctuations of Natural Gas than it is to Oil prices.(a recent article in the Dallas News confirmed this:["As electricity rates go up, natural gas' high prices, deregulation blamed"])
Cognos v8 - Delivering Operational Business Intelligence (BI) on Mainframe
Mike Biere, author of the book [BusinessIntelligence for the Enterprise], presented Cognos v8 and how it is being deployed for the IBMSystem z mainframe. Typically, customers do their BI processing on distributed systems, but 70 percent of the world's business data is on mainframes, so it makes sense to do yourBI there as well. Cognos v8 runs on Linux for System z, connecting to z/OS via [Hypersockets].
There are a variety of other BI applications on the mainframe already, including DataQuant,AlphaBlox, IBI WebFocus and SAS Enterprise Business Intelligence. In addition to accessing traditional onlinetransaction processing (OLTP) repositories like DB2, IMS and VSAM, using the [IBM WebSphere ClassicFederation Server], Cognos v8 can also read Lotus databases.
Business Intelligence is traditionally query, reporting and online analytics process (OLAP) for the top 10 to 15 percent of the company, mostly executives andanalysts, for activities like business planning, budgeting and forecasting. Cognos PowerPlay stores numericaldata in an [OLAP cube] for faster processing.OLAP cubes are typically constructed with a batch cycle, using either "Extract, Transfer, Load" [ETL], or "Change Data Capture" [CDC], which playsto the strength of IBM System z mainframe batch processing capabilities.If you are not familiar with OLAP, Nigel Pendse has an article[What is OLAP?] for background information.
Over the past five years, BI is now being more andmore deployed for the rest of the company, knowledge workers tasked with doing day-to-day operations. Thisphenomenom is being called "Operational" Business Intelligence.
IBM Glen Corneau, who is on the Advanced Technical Support team for AIX and System p, presented the IBMGeneral Parellel File System (GPFS), which is available for AIX, Linux-x86 and Linux on POWER.Unfortunately, many of the questions were related to Scale Out File Services (SOFS), which my colleague GlennHechler was presenting in another room during this same time slot.
GPFS is now in its 11th release since its introducing in 1997. All of the IBM supercomputers on the [Top 500 list] use GPFS. The largest deployment of GPFS is 2241 nodes.A GPFS environment can support up to 256 file systems, each file system can have up to 2 billion filesacross 2 PB of storage. GPFS supports "Direct I/O" making it a great candidate for Oracle RAC deployments.Oracle 10g automatically detects if it is using GPFS, and sets the appropriate DIO bits in the stream totake advantage of GPFS features.
Glen also covered the many new features of GPFS, such as the ability to place data on different tiers ofstorage, with policies to move to lower tiers of storage, or delete after a certain time period, all conceptswe call Information Lifecycle Management. GPFS also supports access across multiple locations and offersa variety of choices for disaster recovery (DR) data replication.
Perhaps the only problem with conferences like this is that it can be an overwhelming["fire hose"] of information!
This week I'm in Los Angeles for the Systems Technology Conference (STC '08).We have over 1900 IT professionals attending, of which 1200 IBMers from North America, Latin America,and Asia Pacific regions, as well as another 350 IBM Business Partners. The rest, including me, are world wideor from other areas.
Last January, IBM reorganized its team to be more client-focused. Instead of focused on products, we are nowclient-centric, and have teams to cover our large enterprise systems through direct sales force, business systemsfor sales through our channel business partners, and industry systems for specific areas like deep computing,digital surveillance and retail systems solutions.
In addition to 788 sessions to attend these next four days, we had a few main tent sessions.My third line (my boss' boss' boss) David Gelardi presented Enterprise Systems. This is the group I am in.
Akemi Watanabe presented for Business Systems. Her native language is Japanese, so to do an entire talk inEnglish was quite impressive. Her focus is on SMB accounts, those customers with less than 1000 employeesthat are looking for easy-to-use solutions. She mentioned IBM's new [Blue Business Platform] which includesLotus Foundation Start, an Application Integration Toolkit, and the Global Application Marketplace.
Part of this process is the merger of System p and System i into "POWER" systems, and then offering both midrangeand enterprise versions of these that run AIX, i5/OS and Linux on POWER. It turns out that only 9 percent of ourSystem i customers are only on this platform. Another 87 percent have Windows, so it makes sense to offer i5/OSon BladeCenter, to consolidate Windows servers from HP, Dell or Sun over to IBM.
Meanwhile, IBM's strategy to support Linux has proven successful. 25 percent of x86 servers now run Linux. IBMhas 600 full-time developers for Linux, over 500 of which contributed to the latest 2.6 kernel development. Our ["chiphopper"] program has successfullyported over 900 applications. There are now over 6500 applications that run on Linux applications, on our strategic alliances with Red Hat (RHEL) and Novell (SUSE) distributions of Linux.
Her recommendation to SMB reps: learn POWER systems, BladeCenter, and Linux. I agree!
Mary Coucher presented Industry systems. In addition to the game chips for the Sony Playstation, Nintendo Wii,and Microsoft Xbox-360, this segment focuses on Digital Video Surveillance (DVS), Retail Solutions, Healthcare and Life sciences (HCLS), OEM and embedded solutions, and Deep computing. She mentioned our recently announcediDataPlex solution.
IBM is focused on "real-world-aware" applications, which includes traffic, crime, surveillance, fraud, andRFID enablement. These are streams of data that happen real-time, that need to be dealt with now, not later.
Most people know that IBM has the majority of the top 500 supercomputers, but few may not realize that IBMalso has delivered solutions to the top 100 green companies. IBM success is explained in more detail in this[Press Release].
The group split up to four different platform meetings: Storage, Modular, Power, and Mainframe. Barry Rudolphpresented for the Storage platform. He talked about the explosion in information, business opportunities,risk and cost management. IBM has shifted from being product-focused, to the stack of servers and storage,to our latest focus on solutions across the infrastructure. He mentioned our DARPA win for [PERCS] which stands for productive,easy-to-use, reliable computing system.
My theme this week was to focus on "Do-it-Yourself" solutions, such as the "open storage" concept presentedby Sun Microsystems, but it has morphed into a discussion on vendor lock-in. Both deserve a bit of furtherexploration.
There were several reasons offered on why someone might pursue a "Do-it-Yourself" course of action.
Building up skills
In my post [Simply Dinners and Open Storage], I suggested that building a server-as-storage solution based on Sun's OpenSolaris operating system could serve to learn more about [OpenSolaris], and by extension, the Solaris operating system.Like Linux, OpenSolaris is open source and has distributions that run on a variety of chipsets, from Sun's ownSPARC, to commodity x86 and x86-64 hardware. And as I mentioned in my post [Getting off the island], a version of OpenSolaris was even shown to run successfully on the IBM System z mainframe.
"Learning by Doing" is a strong part of the [Constructivism] movement in education. TheOne Laptop Per Child [OLPC] uses this approach. IBM volunteers in Tucson and 40other sites [help young students build robots]constructed from [Lego Mindstorms]building blocks.Edward De Bono uses the term [operacy] to refer to the"skills of doing", preferred over just "knowing" facts and figures.
However, I feel OpenSolaris is late to the game. Linux, Windows and MacOS are all well-established x86-based operating systems that most home office/small office users would be familiar with, and OpenSolaris is positioning itself as "the fourth choice".
In my post[WashingtonGets e-Discovery Wakeup Call], I suggested that the primary motivation for the White House to switch from Lotus Notes over to Microsoft Outlookwas familiarity with Microsoft's offerings. Unfortunately, that also meant abandoning a fully-operational automated email archive system, fora manual do-it-yourself approach copying PST files from journal folders.
Familiarity also explains why other government employees might print out their emails and archive them on paperin filing cabinets. They are familiar with this process, it allows them to treat email in the same manner as they have treated paper documents in the past.
Cost, Control and Unique Requirements
The last category of reasons can often result if what you want is smaller or bigger than what is availablecommercially. There are minimum entry-points for many vendors. If you want something so small that it is notprofitable, you may end up doing it yourself. On the other end of the scale, both Yahoo and Google ended up building their data centers with a do-it-yourself approach, because no commercial solutions were available atthe time. (IBM now offers [iDataPlex], so that has changed!)
While you could hire a vendor to build a customized solution to meet your unique requirements, it might turn outto be less costly to do-it-yourself. This might also provide some added control over the technologies and components employed. However, as EMC blogger Chuck Hollis correctly pointed out for[Do-it-yourself storage],your solution may not be less costly than existingoff-the-shelf solutions from existing storage vendors, when you factor in scalability and support costs.
Of course, this all assumes that storage admins building the do-it-yourself storage have enough spare time to do so. When was the last time your storage admins had spare time of any kind?Will your storage admins provide the 24x7 support you could get from established storage vendors? Will theybe able to fix the problem fast enough to keep your business running?
From this, I would gather that if you have storage admins more familiar with Solaris than Linux, Windows or MacOS,and select commodity x86 servers from IBM, Sun, HP, or Dell, they could build a solution that has less vendor lock-in than something off-the-shelf from Sun. Let's explore the fears of vendor lock-in further.
The storage vendor goes out of business
Sun has not been doing so well, so perhaps "open storage" was a way to warn existing Sun storage customers thatbuilding your own may be the next alternative.The New York Times title of their article says it all:["Sun Microsystems Posts Loss and Plans to Reduce Jobs"]. Sun is a big company, so I don't expect them to close their doors entirely this year,but certainly fear of being locked-in to any storage vendor's solution gets worse if you fear the vendor might go out of business.
The storage vendor will get acquired by a vendor you don't like
We've seen this before. You don't like vendor A, so you buy kit from vendor B, only to have vendor A acquire vendorB after your purchase. Surprise!
The storage vendor will not support new applications, operating systems, or other new equipment
Here the fear is that the decisions you make today might prevent you from choices you want to make in the future.You might want to upgrade to the latest level of your operating system, but your storage vendor doesn't supportit yet. Or maybe you want to upgrade your SAN to a faster bandwidth speed, like 8 Gbps, but your storage vendordoesn't support it yet. Or perhaps that change would require re-writing lots of scripts using the existingcommand line interfaces (CLI). Or perhaps your admins would require new training for the new configuration.
The storage vendor will raise prices or charge you more than you expect on follow-on upgrades
For most monolithic storage arrays, adding additional disk capacity means buying it from the same vendor as the controller. I heard of one company recently who tried to order entry-level disk expansion drawer, at a lower price, solely to move the individual disk drives into a higher-end disk system. Guess what? It didn't work. Most storage vendors would not support such mixed configurations.
If you are going to purchase additional storage capacity to an existing disk system, it should cost no more thanthe capacity price rate of your original purchase. IBM offers upgrades at the going market rate, but not all competitors are this nice. Some take advantage of the vendor lock-in, charging more for upgrades and pocketing the difference as profit.
Vendor lock-in represents the obstacles in switching vendors in the event the vendor goes out of business, failsto support new software or hardware in the data center, or charges more than you are comfortable with. These obstacles can make it difficult to switch storage vendors, upgrade your applications, or meet otherbusiness obligations. IBM SANVolume Controller and TotalStorage Productivity Center can help reduce or eliminate many of these concerns. IBMGlobal Services can help you, as much or as little, as you want in this transformation. Here are the four levelsof the do-it-yourself continuum:
Let me figure it out myself
Tell me what to do
Help me do it
Do it for me
This is the self-service approach. Go to our website, download an [IBM Redbook], figure out whatyou need, and order the parts to do-it-yourself.
IBM Global Business Services can help understand your business requirementsand tell you what you need to meet them.
IBM Global Technology Services can help design, assemble and deploy asolution, working with your staff to ensure skill and knowledge transfer.
IBM Managed Storage Services can manage your storage, on-site at your location, or at an IBM facility. IBM provides a varietyof cloud computing and managed hosting services.
So, if you are currently a Sun server or storage customer concerned about these latest Sun announcements, give IBM a call, we'll help you switch over!
He feels I was unfair to accuse EMC of "proprietary interfaces" without spelling out what I was referring to. Here arejust two, along with the whines we hear from customers that relate to them.
EMC Powerpath multipathing driver
Typical whine: "I just paid a gazillion dollars to renew my annual EMC Powerpath license, so you will have to come back in 12 months with your SVC proposal. I just can't see explaining to my boss that an SVC eliminates the need for EMC Powerpath, throwing away all the good money we just spent on it, or to explain that EMC chooses not to support SVC as one of Powerpath's many supported devices."
EMC SRDF command line interface
Typical whine: "My storage admins have written tons of scripts that all invoke EMC SRDF command line interfacesto manage my disk mirroring environment, and I would hate for them to re-write this to use IBM's (also proprietary) command line interfaces instead."
Certainly BarryB is correct that IBM still has a few remaining "proprietary" items of its own. IBM has been in business over 80 years, but it was only the last 10-15 years that IBM made a strategic shift away from proprietary and over to open standards and interfaces. The transformation to "openness" is not yet complete, but we have made great progress. Take these examples:
The System z mainframe - IBM had opened the interfaces so that both Amdahl and Fujitsu made compatible machines.Unlike Apple which forbids cloning of this nature, IBM is now the single source for mainframes because the other twocompetitors could not keep up with IBM's progress and advancements in technology.
Update: Due to legal reasons, the statements referring to Hercules and other S/390 emulators havebeen removed.
The z/OS operating system - While it is possible to run Linux on the mainframe, most people associate the z/OSoperating system with the mainframe. This was opened up with UNIX System Services to satisfy requests from variousgovernments. It is now a full-fledged UNIX operating system, recognized by the [Open Group] that certifies it as such.
As BarryB alludes, the unique interfaces for disk attachment to System z known as Count-Key-Data (CKD) was published so that both EMC and HDS can offer disk systems to compete with IBM's high-end disk offerings. Linux on System zsupports standard Fibre Channel, allowing you to attach an IBM SVC and anyone's storage. Both z/OS and Linux on System z support NAS storage, so IBM N series, NetApp, even EMC Celerra could be used in that case.
The System i itself is still proprietary, but recently IBM announced that it will now support standard block size (512 bytes) instead of the awkward 528 byte blocks that only IBM and EMC support today. That means that any storage vendor will be ableto sell disk to the System i environment.
Advanced copy services, like FlashCopy and Metro Mirror, are as proprietary as the similar offerings from EMCand HDS, with the exception that IBM has licensed them to both EMC and HDS. Thanks to cross-licensing, you can do [FlashCopy on EMC] equipment. Getting all the storage vendors to agree to open standards for these copy services is still workin progress under [SNIA], but at least people who have coded z/OS JCL batchjobs that invoke FlashCopy utilities can work the same between IBM and EMC equipment.
So for those out there who thought that my comment about EMC's proprietary interfaces in any way implied thatIBM did not have any of its own, the proverbial ["pot calling the kettle black"] so to speak, I apologize.
BarryB shows off his [PhotoShop skills] with the graphic below. I take it as a compliment to be compared to anAll-American icon of business success.
TonyP and Monopoly's Mr. Pennybags Separated at Birth?
However, BarryB meant it as a reference back to long time ago when IBMwas a monopoly of the IT industry, which according to [IBM's History], ended in 1973. In other words, IBMstopped being a monopoly before EMC ever existed as a company, and long before I started working for IBM myself.
The anti-trust lawsuit that BarryB mentions happened in 1969, which forced IBM to separate some of the software from its hardware offerings, and prevented IBM from making various acquisitions for years to follow, forcing IBM instead into technology partnerships. I'm glad that's all behind us now!
Continuing my week's theme on how bad things can get following the "Do-it-yourself" plan, I start with James Rogers' piece in Byte and Switch, titled[Washington Gets E-Discovery Wakeup Call]. Here's an excerpt:
"A court filing today reveals there may be gaps in the backup tapes the White House IT shop used to store email. It appears that messages from the crucial early stages of the Iraq War, between March 1 and May 22, 2003, can't be found on tape. So, far from exonerating the White House staffers, the latest turn of events casts an even harsher light on their email policies.
Things are not exactly perfect elsewhere in the federal government, either. A recent [report from the Government Accountability Office (GAO)] identified glaring holes in agencies’ antiquated email preservation techniques. Case in point: printing out emails and storing them in physical files."
You might think that laws requiring email archives are fairly recent. For corporations, they began with laws like Sarbanes-Oxley that the second President Bush signed into law back in 2002. However, it appears that laws for US Presidents to keep their emails were in force since 1993, back when the first President Clinton was in office. (we might as all get used to saying this in case we have a "second" President Clinton next January!)
"The Federal Record Act requires the head of each federal agency to ensure that documents related to that agency's official business be preserved for federal archives. The Watergate-era Presidential Records Act augmented the FRA framework by specifically requiring the president to preserve documents related to the performance of his official duties. A [1993 court decision] held that these laws applied to electronic records, including e-mails, which means that the president has an obligation to ensure that the e-mails of senior executive branch officials are preserved.
In 1994, the Clinton administration reacted to the previous year's court decision by rolling out an automated e-mail-archiving system to work with the Lotus-Notes-based e-mail software that was in use at the time. The system automatically categorized e-mails based on the requirements of the FRA and PRA, and it included safeguards to ensure that e-mails were not deliberately or unintentionally altered or deleted.
When the Bush administration took office, it decided to replace the Lotus Notes-based e-mail system used under the Clinton Administration with Microsoft Outlook and Exchange. The transition broke compatibility with the old archiving system, and the White House IT shop did not immediately have a new one to put in its place.
Instead, the White House has instituted a comically primitive system called "journaling," in which (to quote from a [recent Congressional report]) "a White House staffer or contractor would collect from a 'journal' e-mail folder in the Microsoft Exchange system copies of e-mails sent and received by White House employees." These would be manually named and saved as ".pst" files on White House servers.
One of the more vocal critics of the White House's e-mail-retention policies is Steven McDevitt, who was a senior official in the White House IT shop from September 2002 until he left in disgust in October 2006. He points out what would be obvious to anyone with IT experience: the system wasn't especially reliable or tamper-proof."
So we have White House staffers manually creating PST files, and other government agencies printing out their emails and storing them in file cabinets. When I first started at IBM in 1986, before Notes or Exchange existed, we used PROFS on VM on the mainframe, and some of my colleagues printed out their emails and filed them in cabinets. I can understand how government employees, who might have grown up using mainframe systems like PROFS, might have just continued the practice when they switched to Personal Computers.
Perhaps the new incoming White House staff hired by George W. Bush were more familiar with Outlook and Exchange, and ratherthan learning to use IBM Lotus Notes and Domino, found it easier just to switch over. I am not going to debatethe pros and cons of "Lotus Notes/Domino" versus "Microsoft Outlook/Exchange" as IBM has automated email archiving systems that work great for both of these, as well as also for Novell Groupwise. So, taking the benefit of the doubt,when President Bush took over, he tossed out the previous administration's staff, and brought in his own people, andlet them choose the office productivity tools they were most comfortable with.Fair enough, happens every time a new President takes office. No big surprise there.
However, doing this without a clear plan on how to continue to comply with the email archive laws already on the books, and that it continues to be bad several years later, is appalling. I can understand why business are upset in deploying mandated archiving solutions when their own government doesn't have similar automation in place.
I had a great weekend, participating in this year's ["World Laughter Day"] yesterday, and preparingfor tonight's festivities, found me pulling out the various packages from "Simply Dinners" from my freezer.
A Tucson-based company, [Simply Dinners] offers an alternative to restaurant eating.My sister went there, assembled a set of freezer-proof plastic bags containingall the right ingredients based on specific recipes, and gave them to me for my birthday, and they have been sitting in my freezer ever since... until last weekend.
My sister was careful to choose items that fit my [Paleolithic Diet] that my nutritionist has me on. However, I was skepticalthat any plastic bag full of frozen groceries would be any better than anything I could assemble on my own.I did, after all, attend "chef school" and do know how to cook well. Each package was intended to be a "dinner for two" but since I am single, was two meals each for me.
So, I decided to try them out, which would also give me more room in my freezer for incoming items, and theycame out very well. The outside of each plastic bag was a label that explained all the steps required to heatthe food. Partially-cooked vegetables were wrapped in foil, and went in for the last 10 minutes of cooking the meat.The process was straightforward, and the meals were delicious, but nothing I could not have done on my own witha recipe and a trip to the grocery store.
The question is whether someone with little or no skills could achieve similar, or acceptable results. I havefriends who are limited to assembling sandwiches from luncheon meats and cheese slices, as anything involvingheat other than simply boiling water is beyond their skills.
The key difference between "cooking for yourself" and "building your own storage" is that you aren't buildingstorage for just yourself. Unless you are a one-person SMB company, you are building storage that all of youremployees and managers count on to do their jobs, and by extension your customers and stockholders count on.
Of course I had to read responses from others before jumping in with my thoughts.Dave Raffo from Storage Soup writes [Sun going down in storage],feeling this is yet another indication that Sun has lost their mind, recounting previous events that supportthat theory.EMC blogger Mark Twomey in his StorageZilla posts [When Open Isn't] felt a littlebit guilty kicking a competitor when down. EMC blogger Chuck Hollis questions the reasons peoplemight be tempted to even try this in his post [Do-it-Yourself Storage]. Here'san excerpt:
I really, really struggle with this concept, I do. Here's why:
Anything I use and get comfortable with -- well, I'm "locked in" to a certain degree. If I use a lot of storage software X; well, I'm sorta locked in, aren't I? Or, if I put my servers-as-storage on a three-year lease, I'm kind of locked in, aren't I?"
(For EMC, vendor lock-in is great when customers are using and comfortable with EMC products, and awful when they use andare comfortable with storage from someone else. But nobody who is "comfortable" with what they have ever complain about"vendor lock-in" do they? It's the ones who are growing uncomfortable and feel trapped in changing. Howinvolved a company's use of EMC's proprietary interfaces are can greatly determine the obstacles in switching toa different vendor.Of course, if you count yourself as someone growing uncomfortable with your existing storage vendor, IBM can help you fix that problem, but that is a subject for another post.)
Worried about "vendor lock-in"? Try "admin lock-in" where you must keep a storage admin around because he or shewas the one that put your storage together. I've seen several companies held hostage by their system adminsfor home-grown scripts that serve as "duct tape for the enterprise".The other issue is whether you have storage admins who have the necessary hardware and software engineering skillsto put suitable storage together. There are some very smart storage admins I know who could, and others that wouldhave a difficult time with this.
No doubt this is promising for the home office. I myself have taken several PCs that were running older versions of Windows,but not powerful enough to upgrade to Windows Vista, wiped them clean, loaded Linux, and configured them from everythingfrom simple browser workstations to full LAMP application server configurations. While this might sound easy, I am a professional hardwareand software engineer with Linux skills.I have no doubt that someone with sufficient engineering and Solaris skills could put together a storage system for home use.
One area where Sun definitely benefits from this "Open Storage" approach is to develop Solaris skills. I have no personal experience with OpenSolaris, but assume that if you learn it, you would be able to switch overto full Solaris quite easily.Today, most people have Windows, Linux and/or MacOS skills coming into the workforce, and this could be Sun's way of getting new fresh faces who understand Solaris commands to replace retiring "baby boomers". The lack of Solaris-knowledgeable admins is perhaps one reason why companies are switching to IBM AIX, Linux or Windows in theirdata center.
Certainly, IBM's strategic choice to support Linuxhas been a great success. People learn Linux on their home systems, and at school, and are able to carry those skillsto Linux running on everything from the smallest IBM blade server to IBM's biggest mainframe.
The videos on Sun for the "recipes" on how to put together various "storage configurations in ten minutes" appear simplerthan last summer's "How to hack an Apple iPhone to switch away from AT&T" procedures.
Continuing this week's theme on "best of breed", some questions arise: How is this calculated or determined?How is one storage solution "better" than another? Which attributes weigh more heavily in the decision?
Some attributes are directly measurable, like storage performance. For this, gather up a list ofall the storage products you are interested in, go to the [Storage Performance Council website],determine whether SPC-1 or SPC-2more closely matches your application workload, and then choose the best product fromthe benchmarks, discarding any vendors that don't bother to have benchmarks posted.The new SPC-2 benchmark was created, in part, to address new workloads for the Media and Entertainmentindustry. (For a comparison of the two, see my post [SPC benchmarks for Disk System Performance])
However, other attributes, like "easy to manage", are not as straightforward to measure.One client compared the complexity of different solutions by counting the number of cables involved to connect the various parts of each solution. Only external cables were considered. All of the cables inside an IBM SystemStorage DS8000 would not be counted. By this measure, a single IBM System z10 EC mainframe connected to a single IBM DS8000 disk system over a few FICON cables would therefore be "less complicated" than a thousand x86 servers connectedvia FCP SAN switches to dozens of disk systems.
But counting cables only handles the hardware part of the interconnections. You have to also considerthe interconnections between the software, between users, and between IT administrators. It is not alwaysobvious where those connections are, and how to count them into consideration.
This month, IBM introduced the first "Management Complexity Factor" (MCF) for the Media andEntertainment industry. IBM MCF a result of IBM's acquisition of NovusCG, and is an essential part of"Storage Optimization Services" being offered by IBM. Here is an excerpt from the[IBM Press Release]:
"Media companies are facing a double-edged sword with the exponential rise in digital media storage needs, coupled with concerns about optimizing storage to be more efficient," said Steve Canepa, vice president of Media and Entertainment, IBM. "By quickly and cost-effectively analyzing the interconnected IT and storage environments that increasingly comprise media operations, MCF for Media helps our clients identify opportunities for improvement and align their IT and business strategies."
Since 1995, IBM has invested more than $18 billion on public acquisitions, making it the most acquisitive company in the technology industry, based on volume of transactions.
IBM has a strong global focus on the media and entertainment industry across all of its services and products, serving all the major industry segments -- entertainment, publishing, information providers, media networks and advertising.
In his post on Rough Type titled ["McKinsey surveys the new software landscape"], Nick Carr discusses the growing acceptance in the marketplace for Software-as-a-Service, or SaaS.He summarizes the results of McKinsey's recent[Enterprise Software Customer Survey 2008].IBM is already well established as part of the Web 2.0 Big "5" (the other four are Google, Yahoo, Amazon and Microsoft), so it may not be much surprise that it introduced some new offerings focused on this emerging market.
For managed hosting, [IBM Managed Storage Services] hasbeen extended to support archive data through its entire lifecycle: supporting access, migration, non-erasablenon-rewriteable (NENR) protection, and expiration/destruction. This offering supports locating the storage onthe customer premises, a hosting center, or an IBM Service Deliver Center. IBM's blended disk and tape approachprovides a better alignment between information value and storage costs.
Last December IBM acquired Arsenal Digital, which offers a remote "Enterprise Email Archive" service, supporting retention policies that can apply per user,per group, or even my message, as needed. This service provides fast user access to email archives, as well as e-discovery search. The search is not just for the email body text, but supports over 370different attachment types as well. Deduplication technology is used to reduce the actual amount of storage needed by 80percent. All of this with the security and comfort of knowing that these email archives are encrypted and protected in a disaster recovery class datacenter managed by IBM.Blocks and Files presents their thoughts on this in the article["IBM storing data and mail in the cloud"].
The Radicati Group has published some interesting statistics about email archive in[Volume 4, Issue 3]. Here's an excerpt:
"In 2007, a typical corporate email account receives about 18 MB of data per day. This number is expected to grow to over 28 MB by 2011. Today, there is no way to effectively manage these messages, but with the help of an archiving solution.
Today, the worldwide percentage of corporate mailboxes protected by archiving solutions is estimated to be around 14%, however it is growing at a fast pace, and is expected to reach over 70% by 2011.
A survey of 102 corporate organizations worldwide, showed that 68% of large businesses view compliance as their top security concern in 2007."
For those who are actually providing these services to others, over the cloud, then you might want to use the new[IBM System x iDataPlex].Compared to traditional server environments, the iDataPlex provides five times the computing power by doubling the number of servers per rack, but with 40 percent less energy consumption. Thanks to clevercooling technology, the system can run in standard office "room temperature" environments. You cancustomize with a mix of compute, network and storage nodes to meet your application requirements.In addition to Web 2.0 and SaaS workloads, the iDataPlex can be useful for financial risk analysis,high performance computing, and even batch processing.
Whether you are looking to contract out for SaaS, or to provide a service to others over the cloud, IBM can help!
"Our survey data shows that over the past 12 months, more firms have bought their storage from a single vendor. While this might not be for everyone, it's worth serious consideration for your environment. Maybe you won't get the best price per gigabyte every time, but you'll probably save money in the long run because of simpler management, increased staff specialization, increased capacity utilization, and better customer service."
A Forrester survey of 170 companies ranging from SMBs to large enterprises in North America and Europe found that more than 80 percent bought their primary storage from one vendor over the last year. That includes 64 percent of the companies with more than 500 TB of raw storage.
The report, written by analyst Andrew Reichman, says using more than one primary storage vendor can make it more complex to manage, provision and support the storage environment. And while using multiple vendors can often bring better pricing, buying from one vendor can result in volume discounts.
“You may have tried to contain costs by forcing multiple incumbent vendors to continuously compete against each other, with price as the primary differentiator,” Reichman writes. “This strategy can reduce prices and limit vendor lock-in, but it can also lead to management complexity and poor capacity utilization.”
The report recommends keeping things simple by and using fewer vendors when possible. However, that advice comes with several caveats: buying all storage from one vendor means taking the bad with the good, and some vendors’ product families differ so much “they may as well come from different vendors.”
As if by coincidence, fellow blogger from EMC Chuck Hollis gives his reflections on this same topic. Here's an excerpt:
When it comes to buying storage (or any infrastructure technology, for that matter), there seem to be two camps:
Best-of-breed (i.e. multivendor): -- buy what's best, get the best price, keep all the vendors on their toes, etc. etc.
Single vendor: primarily use one vendor's offerings, and hold them accountable for the outcome.
If Chuck had said "multivendor" versus "single vendor", then that would have been a true dichotomy, but interestinglyhe equates best-of-breed with a multivendor approach. Let's consider two examples:
Disk from one vendor, Tape from another
Here is a multivendor strategy, and if you have a clear idea of what best-of-breed means to you, then you couldpick the best disk in the market, and the best tape in the market. However, I don't think this keeps either vendor"on their toes", or helps you negotiate lower prices by threatening to switch to the other vendor. In shops likethis, the staffing usually matches, so there are disk administration and tape operations, with little or no overlap, andlittle or no interest in retraining to use a new set of gear. It is true that disk-based VTL could be used where real tape libraries are used, but this may not be enough to threaten your existing vendors that you will switch all your disk to tape, or all your tape to disk.
One could argue that the vendor that sells the besttape could be the exact same vendor that sells the best disk. In this case, your multivendor strategy would actuallywork against you, forcing you away from one of your best-of-breed choices.
Disk and Tape from one vendor for some workloads, Disk and Tape from another vendor for other workloads
Here is a different multivendor strategy. Having disk and tape for the same vendor allows you to take advantageof possible synergies. The IT staff knows how to use the products from both vendors. This strategy does let you keep your vendors "on their toes". You can legitimately threaten to shift your budget from one vendor over another.However, whatever your definition of best-of-breed is, chances are the product from one vendor is, and the other vendor is not. Both meet some lowest common denominator, meeting some minimum set of requirements, which would allow you to swap out one for the other.
I guess I look at it differently. The equipment in your data center should be thought of as a team. Do your servers, storage and software work well together?
While Americans like to celebrate the accomplishments of individual musicians, athletes or executives, it is actually bands that compete against other bands, sports teams that compete against other sport teams, and companies that compete against other companies. Teamwork in the data center is not just for the people who work there, but also for the IT equipment. Just as a new incoming athlete may not get along well with teammates, shiny new equipment may not get along with your existing gear. Conversely, your existing infrastructure may not let the talents or features of your new equipment shine through.
Putting together the best parts from different teams might serve as a great diversion for those who enjoy["fantasy football"], it may not be the best approach for the data center. Instead, focus on managing your data center as a team, perhaps with theuse of IBM TotalStorage Productivity Center to minimize the heterogeneity of your different equipment. Pick an ITvendor that sells "team players" for your servers, storage and software, with broad support for interoperability and compatibility.
The "Storage Symposium Mexico - 2008" conference was a great success this week!
Day 1 - The plan was for me to arrive for the Wednesday night reception. Eachattendee was given a copy of my latest book[Inside System Storage: Volume I] and I was planning to sign them. I thought perhaps we should have a "book signing" tablelike all of the other published authors have.
Things didn't go according to plan. Thunderstorms at the Mexico City airport forced our pilot to find an alternate airport. Nearby Acapulco airport was the logical choice, but was full from all the otherflights, so the plane ended up in a tiny town called McAllen, Texas. I did not arrive until the morning of Day 2,so ended up signing the books throughout Thursday and Friday, during breaks and meals, wherever they couldfind me!
Special thanks to fellow IBMer Ian Henderson who picked me up from the airport at such an awkward hour anddrive me all the way to Cuernavaca!
All of us, IBMers, Business Partners and clients alike, all donned black tee-shirtswith a white eightbar logo for a group photo with one of those "wide lens" cameras. While we werebeing assembled onto the bleachers, I took this quick snapshot of myself and some of the guys behind me.
I was original scheduled to be first to speak, but with my flight delays, was moved to a time slot after lunch.After a big Mexican lunch, the conference coordinators were afraid the attendees might fall asleep,a Mexican tradition called [siesta], so I wasinstructed to WAKE THEM UP! Fortunately, my topic was Information Lifecycle Management, a topicI am very passionate about, since my days working on DFSMS on the mainframe. With 30percent reduction in hardware capital expenditures, 30 percent reduction in operational costs, and typical payback periods between 15 to 24 months, the presentation got everyone's attention.
Of course, a lot happens outside of the formal meetings. We had a Japanese theme dinner, where we woreJapanese Hachimaki [headbands]with the eightbar logo. For those not familiar with Japanese culture, hachimaki are worn today not so much for the practical purpose to catch the perspiration but rather for mental stimulation to express one's determination. Some students wear hachimaki when they study to put themselves in the right spirit and frame of mind.
Shown here are presenters Mike Griese (Infrastructure Management with IBM TotalStorage Productivity Center),Dave Larimer (Backup and Storage Management with IBM Tivoli Storage Manager), myself, and John Hamano(Unified Storage with IBM System Storage N series).
Day 3 - Wrapping up the week, I presented two more times.
First, I covered IBM Disk Virtualization with IBM SAN Volume Controller. One interesting question was if the SAN Volume Controller could be made to looklike a Virtual Tape Library. I explained that this was never part of the original design, but that if you wantto combine SVC with a VTL into a combined disk-and-tape blended solution, consider using theIBM product called Scale-Out File Services[SoFS] which I covered in my post[Moredetails about IBM clustered scalable NAS].
During one of the breaks, I took a picture of the behind-the-scenes staff that put this together. They had created these huge blocks representing puzzle pieces, emphasizing how IBM is one of the few ITvendors that can bring all the pieces together for a complete solution.
Shown hereare Mike Griese (presenter), Cyntia Martinez, Claudia Aviles, Cesar Campos (IBM Business Unit Executive forSystem Storage in Mexico), and Claudia Lopez. Each day the staff wore matching shirts so that it was easyto find them.
Later, I covered Archive and Compliance Solutions to highlight our complete end-to-end set of solutions.When asked to compare and contrast the architectures of the IBM System Storage DR550 with EMC Centera, I explainedthat the DR550 optimizes the use of online disk access for the most recent data. For example, if you aregoing to keep data for 10 years, maybe you keep the most recent 12 months on disk, and the rest is moved,using policy-based automation, to a tape library for the remaining nine years. This means that the disk insidethe DR550 is always being used to read and write the most recent data, the data you are most likely to retrievefrom an archive system. Data older than a year is still accessible, but might take a minute or two for the tapelibrary robot to fetch.The EMC Centera, on the other hand, is a disk-only solution. It offers no option to move older data to tape,nor the option to spin-down the drives to conserve power. It fills up after the same 12 months or so, and then you get towatch it the remaining nine years, consuming electricity and heating your data center.
I don't know about you, butI have never seen anyone purposely put in "space heaters" into their data center, but certainly a full EMC Centeradoes little else. Both devices use SATA drives and support disk mirroring between locations, but IBM DR550 offers dual-parity RAID-6, and supports encryption of the data on both the disk and the tape in the DR550. EMC Centerastill uses only RAID-5, and has not yet, as far as I know, offered any level of encryption. IBM System StorageDR550 was clocked at about three times faster than Centera at ingesting new archive objects over a 1GbE Ethernet connection.
This last photo is me and fellow IBMer Adriana Mondragón. She was one of my students in the [System Storage Portfolio Top Gun class],last February in Guadalajara, Mexico.She graduated in the top 10 percent of her group, earning her the prestigious titleof "Top Gun" storage sales specialist.
The conference wrapped up with a Mexican lunch with a traditional Mariachi band. I took pictures, but figured you allalready know what [Mariachi players] look like, and I didn't wantto detract from the otherwise serious tone of this blog post! This was the first System Storage Symposium in Mexico, butbased on its success, we might continue these annually.
Last week's focus was on tape libraries, both virtual and real, leading up to our IBM announcement ofacquiring Diligent Technologies. I was focused on HDS blogger Hu Yoshida's post about his conversation with Mark,who was on an expert panel about these topics. Mark discovered that of the top energy consumersin his datacenter, his tape library was in the top five, a surprising result. Hu suggested that switching to a VTL with deduplicationtechnology was a potential alternative, and I pointed to a whitepaper from the Clipper Group that suggested otherwise.
My response was that perhaps Highmark's choice of backup software was poorly written, or that they had set it up with thewrong parameters, and just changing hardware might not be the right answer. I went too far given that I didn't know which software they had, which parameters theywere using, or which tape technology was involved. This came across wrong. I meant to poke fun at Hu's response.I did not mean to imply that Mark and his staff hadmade poor choices, or that they should automatically reject Hu's advice to consider other hardware alternatives.
I have discussed the situation with Mark, and agree that I should know his situation better before offeringsuggestions of my own.
And, it's not too late to sign up for IBM Tivoli's [Pulse 2008] conference that will be heldin Orlando, Florida, May 18-22, 2008. I'll be there Sunday and Monday only, in the Tivoli Storage track, so if you are planning to attend and wish to meet up with me while I am there, please send me a note!
[Earth Day] is celebrated in many countries on April 22, which marks the anniversary of the birth of the modern environmental movement in 1970. Others celebrate this on the March equinox.
IBM has finally aggregated everything that we are doing around "Green" initiatives onto a single[IBM Green] landing page. This has everything from IBM's own activities as well as what we sell to our clients.
Also, to mark this occasion, IBM held an internal contest for employees to make videos about Earth Day,the environment, and IT's role in making the situation better. The grand prize winner, and 10 secondprize winners, are available on this [IBM Green Contest - YouTube channel].Of these, I liked "New Life for Old Silicon" (shown here on the left).
IBM also developed [Power Up, the Game], which is theEarth Day Network's "official" game for today's festivities. It's a 3-D game created by IBM Research to help save a fictitious planet - the goal being to help students learn about ecology and climate change. This game is also hoped to motivate young students to get interested in math, scienceand technology.Eightbar has a great post [PowerUp - A serious game out inthe wild] discussing this.Here's also a 3-minute[the making of "Power Up, the game" video] to geta behind-the-scenes look.The game is a downloadable Windows client that then connects to the main servers to run.
You could buy 10 liters of gasoline in Venezuela with this coin.
I'm back from South America, and am now in Chicago, Illinois. I'm having breakfast at the Starbucksdowntown, and thought I would make a post before all of my meetings today.
On this trip, I met with IBM Business Partners and sales reps from Argentina, Colombia, Ecuador and Venezuela. While I have visited thefirst three countries on past trips, this was my first time to Caracas, Venezuela. I grew up in La Paz, Bolivia, and speak Spanish fluently, so had no problemgetting around and holding discussions with everyone. While my friends in the US are oftensurprised I speak multiple languages, it doesn't surprise anyone I visit in other countries.If you are going to have worldwide job responsibilities for a global company that does businessin over 180 countries, the least you could do is learn a few additional languages. I suspect themajority of the 350,000 IBM employees speak at least two languages, the exceptions being mostly the 50,000 orso employees that live in the United States.
I flew on American Airlines from Tucson to Dallas to Caracas, and was only slightly delayed as a resultof all of the flight cancellations that happened earlier that week. Some companies designate a single "official airline" for their employees to use. That makessense if all of your employees are located in a single city, and that city is the hub for yourdesignated airline.IBM is too big, too spread out, and sells technology to nearly every airline to make sucha designation. Instead, IBM tries to spread its business out to multiple carriers, although all ofmy colleagues seems to have their own personal favorites. Mine are American Airlines, Singapore Airlines and Cathay Pacific.
While other people were upset over the delays, I found American Airlines did a great job keeping me informed,and all their employees I talked to seemed to be handling the situation fairly well. If youfly on American, I recommend you sign up for "text message" notifications. I did this for everyleg of my trip, and was kept up to date on times, gates and status. Very helpful!American Airlines even started their own corporate blog: [AA Conversation] (Special thanks to my friend[Paul Gillen] for pointing this out)
(I read somewhere that if you are going to travel anywhere, you need to remember to bringboth your sunscreen and your sense of humor, otherwise you are going to get burned. Goodadvice! Trust me, you don't even know how bad it can really be until you travel in the third world.)
Anyhoo, last week, IBM Venezuela celebrated its 70th anniversary. That's right, IBM has been doingbusiness in Venezuela for the past 70 years. Also last week, IBM put out its impressive [1Q08 quarterly results],including 10 percent growth for IBM System Storage product line worldwide, comparing what IBM earned this first quarter to what IBM earned the first quarter of last year. For just the Latin American countries,the growth for IBM System Storage was 20 percent!There are a lot of oil and gas companies in Venezuela. With a barrel of oil selling at more than$117 US dollars, these companies are looking to spend their newly earned profits on IBM systems, software and services.
As for the picture above, that is a one-thousand Bolivares coin, worth about 47 US cents atthis week's official exchange rate. As with many Latin American countries going through [years of high inflation], Venezuela was tired of all those zeros on their money. For example, a cheeseburger, freedom fries and a Cokeat McDonald's would set you back 20,000 Bolivares.This year the Venezuelan governmentcreated a new currency called "Bolivares Fuertes" (VEF), lopping off the last three zeros.So, the coin above would be replaced by a new coin with a big "1" on it instead, and an old 2000 Bolivares billwould be replaced by a new 2 Bolivares Fuertes bill. Unfortunately,I had to give all my new Venezuelan money back at the airport upon leaving, but they let me keep the coinabove, since it is old money, as a souvenir so that I could use it as a ball mark for playing golf.
(The term Bolivares is named after Simon Bolivar who was born in Caracas. He is famous throughoutSouth America, and was, and I am not making this up, the first president of Colombia, the secondpresident of Venezuela, the first president of Bolivia, and the sixth president of Peru. Here isthe [Wikipedia article] to learn more.)
Gasoline costs a mere 100 old Bolivares per liter.For those who don't do metric, gasoline therefore costsless than 18 cents per gallon. By comparison, in the USA, the average today was $3.47 US dollarsper gallon, of which 18.4 cents of this is Federal tax. That's right, we pay more just in taxes forgasoline than los venezolanos pay for it all.
The side effect of cheap gas is bad traffic. Everybody in Venezuela drives their own car, and nobody thinksabout the price of gasoline, carpooling, or taking public transportation, acting much like Americans used to, up until a few years ago. With some of the gridlock we faced, it might have been faster (but not safer)to walk there instead.
Which makes me wonder if American Airlines fills up their airplanes with fuel at these lower prices when theypick up people in Caracas to take them back to the United States. In 2002, fuel represented 10 percentof the average airline's operating expenses, but today it is now 25 percent. That is a drastic increase!
The same is happening in data centers. In the past, electricity was so cheap, and such a small percentof the total IT budget, nobody gave it much thought. But as the usage of electricity increased, andthe cost per KWh went up, this has a multiplying effect, and the growth in power and cooling costs isgrowing four times faster than the average IT hardware budget increase.
Normally, IBM only makes announcements on Tuesdays, but today, Friday, IBM announces that it acquired Diligent Technologies. What? I got a lot ofquestions about this, so I thought I would start with this...
When I posted in January that[IBM Acquires XIV],fellow EMC blogger Mark Twomey of StorageZilla fame, sent me a comment:
"Ah now Tony I wasn't poking fun. Indeed I find it fascinating that Moshe who's been sitting out on the fringes for years having been banished for being an obstructionist to EMC entering the mid-market is now back.
Which reminds me what happens with Diligent? There his as well aren't they or has he packed his stake in that in?"
As you might have guessed, I am privy to a lot of stuff going on behind the scenes at IBM that I can't talk about in this blog, and all these rumors in the blogosphere about IBM acquisition of Diligent was a topic I couldn't officially recognize, defend or deny, until official IBM announcements were made.
In his latest post, Mark wonders about[the last Tape and Mainframe sales person on earth]. He recounts my interaction with fellow HDS blogger Hu Yoshia about the energy benefits ofVirtual Tape Libraries. Knowing that we were going to announcement IBM's acquisition of Diligent soon, I thoughtthis would be a worthy exchange, driving up the sales of Diligent boxes (whether you buy them from IBM or HDS).Diligent already had reselling arrangements with HDS, and IBM plans to continue thosearrangements going forward with HDS. As I have explained before in my post [Supermarketsand Specialty Shops], IBM and HDS cater to different customers, so if a customer who wants the best technologyfrom a specialty shop, they can buy IBM Diligent products from HDS, but if they want one-stop shopping, they can buyIBM Diligent directly from IBM or its other IBM Business Partners.
(Perhaps a more tricky situation is that Diligent also had an arrangement with Sun Microsystems, which competesdirectly against IBM as another IT supermarket vendor, but I have not heard how IBM has decided to handle thisgoing forward.)
For more on this intricate mess of interconnected companies, alliances and partnerships, read Dave Raffo's article[Data dedupe dance cardfilling up] over at Storage Soup.
So, let's tackle the first question:
Q1. What will happen to IBM's real tape library business?
Come on! IBM is Number one in tape, we've had virtual tape libraries since 1997 (the first in the industry)and continue to do well in both virtual and real tape libraries. Both provide value to the customer, and bothhave their place as part of the overall "information infrastructure". This acquisition provides yet another choicefor clients on our "supermarket" shelf.
(For those following the ["which is greener"] discussion, the robot of the IBM TS3500 real tape library consumes185W per frame (when moving) and each tape drive consumes 50W (when actively working on a tape). Compared to 13W per SATA disk drive, each 6-drive frame of a TS3500 consumes as much electricity as 37 SATA disk drives. If you are not running backups 24x7, the total KWh per day for your tape library is actually quite less, but as several people have pointed out, there are customers that do run backups 80-90 percent of the time. LTO-4 tapes can hold 800GB uncompressed, and SATA disk are now available in 1TB (1000 GB) size, so you can have fun with your own comparisons.)
Meanwhile, Scott Waterhouse, one of the few people at EMC who understand tape workloadslike backup and archive, takes me to task in his Backup Blog with his post[I want a Red Ferrari].For those who are surprised that anyone at EMC might understand backup workloads, EMC did acquire a company calledLegato, and perhaps Scott came from that acquisition. I've never met Scott in person, but based solely only fromhis writings, he seems to know his stuff and makes strong arguments for using IBM Tivoli Storage Manager (TSM) with deduplication and virtual tape libraries.
While TSM does a good job of "deduplicating" at the client first, backing up only changed data, Scott feels database and email repositories must be backed up entirely each time, which is what happens in many other backup software products. Some clients might have 80 percent database/email and only 20 percent files, while others might have less than 20 percent database/email and 80 percent files, so this might influence whether deduplication will have small or big benefit.If TSM has to backup the entire database, even though little has changed since the last backup, that is where deduplication on a virtual tape library can come in handy. For IBM DB2 and Oracle databases, IBM TSM application-aware Tivoli Data Protection module interface backs up only changed data, not the entire file. Thanks to IBM's FilesX acquisition-- (also coincidently from Israel) --IBM can extend this support now to SQL Server databases as well.However, to be fair, Scott is partly correct, TSM does backup some database and email repositories in their entirety, which is why it is a good idea to have BOTH an IBM virtual tape library with deduplication and Tivoli Storage Manager to handle all cases. This brings us to the next question:
Q2. What will happen to IBM's patented "progressive backup" technology?
IBM will continue to use TSM's progressive backup technology. TSM already works great with Diligent virtual tapelibraries. One example is LAN-free backup. In this configuration, the TSM client writes its backups directly toa virtual or real tape library, over the SAN, and then sends the list of files backed up to the TSM server over theLAN to record in its database. This can greatly reduce IP traffic on your LAN during peak backup periods. For more about this, see the IBM Redbook titled["Get More Out of Your SAN with IBM Tivoli Storage Manager"].
Jon Toigo from DrunkenData asks[Did IBM Do Due Diligence Before Making Diligent Acquisition a Done Deal?] which is probably always a valid question. Unlike XIV, I wasn't part of the Diligent acquisition team, so I can't provide first hand account of the process. I am told that the IBM team did all the right things to make sure everything is going to turn out right.Sadly, many companies that make acquisitions in the IT industry fail to make them work. Fortunately, IBM is one of the few companies that has a great success record, with over 60 acquisitions in the past six years.In the Xconomy forum, Wade Rousch writes[IBM and the Art of Acquisitions]and gives some insight why IBM is different. Jon did not understand why Cindy Grossman, IBM VP of tape and archive solutions, ran the analyst conference call for this announcement, which brings me to the next question:
Q3. What is Diligent virtual tape library going to be categorized as, a disk system or a tape system?
IBM organizes its storage systems based on the host application workloads.Products to address disk workloads (SVC, DS8000 series, DS6000 series, DS4000 series, DS3000 series, N series, XIV Nextra) are in our disk systems group. Storage that appears to host applications like a tape system to address workloads like backup and archive (tape drives, libraries and tape virtualization) are in our tape and archive group. IBM Diligent has two products, one for big workloads and one for medium workloads. Both look liketape systems, so our tape and archive team, who understand tape workloads like backup and archive the best, are obviously the best choice to support IBM Diligent in the mix.
IBM will offer both N series and Diligent deduplication capabilities. For disk workloads, IBM N series offers a post-process deduplication feature at no additional charge. For tape workloads, IBM will now offer an in-line deduplication feature with Diligent Technologies. Different workloads, different offerings.
As with any acquisition, there will be some changes. The 100 folks from Diligent will get to learn the IBM wayof doing things. This brings me to our fifth and final question:
Q5. What is the correct spelling: deduplication or de-duplication?
It appears that Diligent has a corporate-wide standard to hyphenate this term (de-duplication), but the "word police" at IBM that control and standardize all "proper spellings, trademarks, and capitalization" have sent me corporate instructions a few days ago that IBM does not to hyphenate this term (deduplication). So, going forward, it will be "deduplication", or "dedupe" for short.I suspect one of the first tasks that our new IBMers from Diligent will be doing is removing all those hyphens fromthe [Diligent Technologies website]!
That's all for now, I'm off to Chicago, Illinois tomorrow!