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Last week, I opined that Monday's IDC announcement "IBM #1 in combined disk and tape storage hardwaresales for 2006" was in part because of a resurgence of interest in tape, with four specific examples. There was a lot of reaction and reflection fromboth sides.
On the one side...
EMC blogger Mark Twomey at Storagezilla admits that perhapsTape Isn't Dead after all,is perhaps the best place to put long-term archive data, but not for backup? EMC's "creative marketing types" put out this Fun With Tape video that I found amusing. (It asks for a first name,last name, and e-mail address, which are then embedded into the resulting video itself, and perhaps forwarded to your nearest EMC sales rep, so answer according to your wishes for privacy).
The "mummy wrapped in tape media" seems to be a common theme, and shows up again in LiveVault'svideo with John Cleese, which makes the same argument asthe EMC video above, namely: switch your backups from tape to disk because we are a disk-only vendor.
... and on the other side
JWT over at DrunkenData asks Which is greener, disk or tape?Tape is, of course, by a long shot, and an essential part of IBM's Big Green initiative, a project to invest$1US Billion dollars per year for data centers to be more efficient for power and cooling.
Sun/StorageTek blogger Randy Chalfant questions the Death of Tape, and argues thatdisk-only solutions suffer from atrophy.The results he posts from a survey of 200 customers are similar to those we've seen with customers using IBM TotalStorage Productivity Center, our software to help evaluate data usage, and identify misuse, in your data center.
To my readers in the USA, United Kingdom, Ireland, South Africa, China and Japan, and a few other countries, Happy Father's Day!
This week I was in Palm Springs in meetings with clients, prospects, business partners and IBM sales reps.
Tuesday consisted of "outdoor meetings", but the high winds caused some people to arrive late, and others to land in the various sand traps and water hazards. A "welcome reception" event allowed everyone to socialize and get to know the IBM experts and executives. Two of my colleagues, Mike Stanek and Dave Wyatt, were with me also in Australia last week, and so the three of us were discussing recovery from jet lag.
Wednesday was organized as a main tent event, where everyone met into one large room to hear our strategy,latest set of offerings, and customer testimonials. This was done indoors, of course, which was a good thing as the winds were now gusting up to 50 miles per hour, knocking over windmills and making the local news.
Here's a quick sample from the testimonials:
An insurance company virtualized their IBM DS8000, DS4000, ESS 800 and EMC DMX3 high-end disk with theIBM System Storage SAN Volume Controller and got higher availability and performance. Data migrationefforts that used to take six(6) hours of admin time now took less than one hour, and with no system downtime.They have a total of 350TB virtualized under SVC now, but plan to extend this for a variety of other projects.
A bank presented their success using "Global Mirror" (IBM's asynchronous two-site replication disk mirroring capability).Their previous "business continuity" plan was called 2-20-24 for 2 sites that were 20 miles apart and recovery time objective (RTO) of 24 hours. With the events of Hurricane Katrina, this was considered inadequate, and a new2-200-6 plan was requested, across 200 miles with a recovery time objective of only 6 hours. The chose to deploythis one application at a time, to learn and grow by experience in each phase. They started with Microsoft Exchange e-mail application running under VMware on BladeCenter servers, and wereable to recover remotely within 1 hour. They are now looking to refine and automate the recovery process, perhapswith IBM TotalStorage Productivity Center for Replication and Geographically Dispersed Open Clusters (GDOC).
A healthcare provider presented their success with tiered storage, managing a 475TB mix of IBM DS8000, DS6000,DS4000 and HP EVA disk arrays. The key was having centralized storage management from IBM, which allowedthem to shrink provisioning time from 3 weeks average, to now 96% of their storage provisioning requests are completedin less than 1 week. Moving data between storage tiers was non-disruptive, and the significantcosts savings greatly justified the change in "mindset" that required some training on the new environment.
Thursday we offered a series of "workshops" on specific topics. These were interactive sessions to discuss installation, design and deployment of various solutions. The event ended early enough so that people couldreturn home, or go to the practice range, which reminded me of this inspiring video on How to play golf as well as Tiger Woods.
The event got great reviews, and I look forward to the next one. Until then, enjoy the weekend!
Registration for [IBM Pulse 2008] is now open! This is the first ever global conference to cover not just Tivoli Storage software, but also the rest of Tivoli portfolio,Maximo and Tivoli Netcool products, and disciplined service management and governance practices and procedures.
Join us on May 18-22 in Orlando, Florida. You'll learn how IBM service management solutions can give you the visibility needed to see all aspects of your business and manage it against objectives, control to secure assets, and automation to drive business agility for competitive advantage.
Leverage this opportunity to meet with fellow clients, IBM partners, industry analysts, and IBM experts in an environment dedicated to the latest technology, trends, and best practices in service management. Whether youl are in network and service operations, IT, the executive office, line of business or services sales, IBM Pulse offers keynote presentations, in-depth seminar sessions, exhibitions and hands-on labs.
But wait, there's more!
One-on-one meetings with IBM executives and industry experts
Presentations by more than 100 customers sharing their real-world experiences and lessons learned
An evening of "Speed Training" (a la [speed dating]) for technology consulting: Ask specific questions of our technical subject matter experts – and get answers instantly
I realize this conference is five months away, however one of my pet peeves is learning about a conference, especially a first-of-its-kind conference like this one, at the last minute, and not having time to plan accordingly. Travel budgets are tight for lots of people, so as an added incentive there is a $600 US dollar discount per person if you register before February 1, 2008. So don't wait! Sign up today!
Last year in Beijing, China, one of my colleagues told me "When it rains here, cabs dry up". Normally, there are enough taxi cabs to handle normal conditions, but when it rains, people who normally walk now want to take a cab instead, and the demand goes up, resulting in being more difficult to find one when you need one.
I'm wrapping up my week here in Chicago, and it snowed yesterday. Cabs were scarce. I walked. Many others walked too, about half with umbrellas to protect themselves against the snowflakes.
Most systems are designed to handle typical average conditions. Taxi cabs in a city, for example, handle typicalamounts of traffic.
IT is different. In many cases, IT infrastructures are designed for the peaks, not the averages. Peaks can be where you need performance the most, and failure to design for peaks can be disastrous. As with any business decision, this represents a trade-off. Design for the average, and suffer through the peaks, or design for the peak, and be over-allocated and under-utilized most of the time otherwise.
Yesterday, most of the USA moved its clocks forward an hour. Arizona and Hawaii don't bother, as there is plenty of daylight in both states. While it may seem that Arizonans are not "affected" by Daylight Saving Time (DST), we are, because we have to deal with the time zone offsets with those we talk to in other states. (Note: it is SAVING not SAVINGS, many people mistakenly say "Daylight Savings Time", which is incorrect).
Year round, Arizona is on Mountain Standard Time (MST), which is GMT-7. Figuring out what time Arizona can be remembered by a simple mnemonic:
In the winter time, Utah, Colorado, New Mexico, and Arizona are all on MST, so best American ski resorts are all on the same time zone. People who hop from one ski resort to another by helicopter don't have to reset their watches as they move into or out of Arizona.
In the summer time, Arizonans head to San Diego, Los Angeles or other parts of California, where it is not so hot. California is on PDT, which is the same as MST. People who hop from Arizona wineries and vineyards to those in California and Oregon can easily cross the Arizona-California border without having to reset our watches.
Those in Second Life may have noticed that "Second Life time" (SL time) shifted from PST to PDT. That is because their servers reside in San Francisco, California.
For a while now, IBM has been trying to explain to clients that focusingon just storage hardware acquisition costs is not enough. You need toconsider the "Total Cost of Ownership" or TCO of a purchase decision.For active data, a 3-5 year TCO assessment can give you a better comparison of costs between IBM and competitive choices. For long-term archive retention, 7-10 year TCO assessment may be necessary.
Now, IBM has a cute [2-minute video] that brings anappropriate analogy to help IT and non-IT executives understand.
Continuing my coverage of SNW Spring 2007, Ron and Vincent kicked off Wednesday main tent sessions with more survey questions:
Q1. How secure is your storage network?
27% Redundant, 100% able to withstand physical failures
28% Able to withstand hackers, but not physical failures
37% Weak on both fronts
Q2. What was the cause of most downtime in last 12 months?
1% Natural disasters
13% Network outages
14% Server failures
9% Telecom provider outage
22% IT resource upgrades
33% Human error
Thornton May, futurist and columnist for ComputerWorld, presented "Storage 3.0: What Comes After, What Comes Next."I have seen several "futurists" present at conferences like this. They all feel the need to explain what their job is, and what it takes to be one. This time, Thornton indicated he was "ridiculously well-travelled, amazingly well-connected, pathologically observant, and brutally honest." His insights:
At current rates, in 15 years every molecule on earth will have its own IP address.
"What's NOT good enough changes." -- Clayton Christensen
Gabriel Broner, General Manager of the newly created "Storage Solutions" division of Microsoft, presented "The Drive to Unified Storage". The people sitting around me asked "What does Microsoft have to do with storage?" He defined "Unified Storage" the way we use it for IBM Sytstem Storage N series "a storage unit that provides both file and block level protocol support." Microsoft is using "e-mail" as the model for data access, identifying the need to have "off-line" copies on your PC or laptop that are synced up with "on-line" sources. Features that were typically only available for high-end applications are now being made available to the masses, like "Volume Snapshot" capability in Windows Vista. On the home front, Microsoft recognizes that typically one person acts as the "IT manager" for the family.
Their survey of storage spend of Fortune 1000 companies. It was not clear if this was for Windows environments, or how the data was collected. These numbers don't match what we hear from our UNIX or mainframe customers.
Microsoft is implementing application changes, such as Office 2007, to simplify storage issues. Storage virtualization is the key for the future, he says, stating that Microsoft's "iSCSI target" software support makes files look like block-oriented volumes. Virtualization is now mainstream, and deploying software on standard hardware is the new storage business model. The end goal is to simplify provisioning, device and resource management, without reducing functionality, narrowing the gap between general IT tasks and specific storage tasks.
Craig Lau, NBC Olympic coverage, presented their success story. Look at the number of "hours" of TV Olympic coverage over the years:
1996 Atlanta -- 175 hours
2000 Sydney -- 441 hours
2004 Athens -- 1210 hours
NBC now is able to deliver 70 hours of TV programs per day, shown across their seven channels (NBC, CNBC, MSNBC, Brave, USA Network, Telemundo, and HD-tv). The Olympics in Torino, Italy generated 25,000 tapes in 17 days. Their 100,000 tape Olympic repository is starting to deteriorate, and they need to consider conversion to digital format. Their challenge was that footage was difficult to find and producers needed immediate access to time sensitive/critical content.
Their solution was Digital Asset Management, automating indexing and logging, using an IP-based workflows that reduces the number of people at the Olympics location, and allowing content to be sent back to USA for remote editing.The facilities at Torino involved:
2850 people, most hired just the week prior to the Olympic event
250TB of disk storage
135 High-Definition cameras
212 Video Tape Recorders
4000 hours of content on 1700 tapes
NBC is frustrated by the lack of compatability and interoperability in the video format industry. They have been testing MPEG-1 (1.5 Mbps) formats, and plan to deploy a new system using 1080i for the upcoming 2008 Olympics in Beijing. With the new system, they can index footage by athlete, by event, and by human emotional reaction. They can review and edit footage within 30-45 seconds of live coverage, allowing rough edits to be documented as "Edit Decision Lists" that can be e-mailed or put on USB key for others to review.
Although I missed Anil Gupta's "Blogger Event" on Monday, several bloggers did stop by to visit me at the IBMbooth.
While some might be familiar with mashups that combine public Web 2.0 sources of information, enterprise mashups go one step further, integrating withthe "information infrastructure" of your data center. It's not just enough to deliver theright information to the right person at the right time, it has to bein the right format, in a manner that can be readily understood andacted upon. Enterprise mashups can help.
The smart people at the University of Pittsburgh manage five campuses and over 33,000 students, andneeded to create an enterprise storage solution that would give it three key benefits. Of course, they turnedto IBM, the number one overall storage hardware vendor, to deliver.
A new storage infrastructure with the capacity to grow with the University of Pittsburgh as needed
Improved system reliability with reduced downtime, and availability 24/7/365
A significantly more manageable storage solution that could lower costs and provide better system efficiency through virtualization
As a result, IBM shipped its 25,000th high-end disk storage system, in this case two IBM System Storage DS8300 models, along with storage virtualization, and other related hardware, software and services, to provide a complete end-to-end solution.
Here is what Jinx Walton, Director of Computing Services and Systems Development at the University of Pittsburgh, had to say about it...
"The University of Pittsburgh supports large enterprise systems, and the number and complexity of new systems continue to grow. To effectively manage these systems it was necessary to identify an enterprise storage solution that would leverage our existing investments in storage, make allocation of storage flexible and responsive to project needs, provide centralized management, and offer the reliability and stability we require. The integrated IBM storage solution met these requirements"
"Information is moving—you know, nightly news is one way, of course, but it's also moving through the blogosphere and through the Internets." --- George W. Bush
As multinational companies transition to becomeglobally integrated enterprises, information is going to move across nationalboundaries. Laws that pertain to how data is stored and access need to be addressed.
Jon W Toigo over at DrunkenData.com discusses an Interesting proposal on Google Censorship. The New York Sun reports that NYC comptroller, Williams Thompson Jr. istargeting both Google and Yahoo over theirpolicies of abiding the local laws in each country they do business in.The proposal includes asking Google to fight local laws, publicize when Google complies withlocal laws, and publicize when local governments ask Google to comply with their laws. While Toigo focuses on Google, this issue applies to Yahoo, Microsoft, and many other companies that do business in multiple countries.
I admire when government officials use diplomacy to influence the policy of other governments, andwhen individuals act to influence the policies of those who govern them, but Thompson isdoing neither.In this matter, Thompson is trying to influence thepolicies of another government outside his jurisdiction, as a manager of investments in companies that do business there.Investors have two choices when trying to influence how companies do business.
Stop investing in those companies
Purchase shares, and vote your portion of the shares.
It appears Thompson is exercising the latter, proposing that this issue be brought to shareholder vote via proxy.There can only be two results from such a vote, either:
Shareholders vote for it, and Google changes the way it does business in this and other countries, possibly stops doing business in countries that don't appreciate hegemony.
Shareholders vote against it, and Google continues to do a great balancing act, complying with laws and their owncorporate culture
Did we forget that we have censorship in the USA as well? Would Thompson's proposalsapply to the rules and regs that our own government requires?
IBM does business in most, not all, countries on this planet. In the countries we don't do business in, we havegood reason not to. For the countries we do, we comply with all the laws that apply in each case.When I travel to these countries, including some of the countries specifically targeted by this proposal, I must abide by their laws. No exceptions.
The world is shrinking, and technologies now allow companies to become globally integrated. Before writing"The World Is Flat", Thomas Friedman wrote a book titled The Lexus and TheOlive Tree, which covers all the various issues related to conflicts between global companies and the countriesand cultures they do business in.
This reminds me of the wisdom of the Prime Directiveintroduced in the late 1960s on the popular TV show "Star Trek". The concept was simple, honor the sovereigntyof other cultures, on other worlds, and play by their rules when you are on their planet.I say "wisdom" in that it took me years to truly appreciate this idea.Initially, I considered this just a plot device to introduce conflict each time the captain and crew of thestarship "Enterprise" visits a new location, and discovers a culture different than their own. But over the years, as I have traveled to many countries, I began to see and understandthe wisdom of the "Prime Directive", and it applies as much now, in real life, as it did back then in the futuristic 1960s TV show.
Who are we to say that our way of doing things is the one and only way to do them?
SNW wrapped up Thursday. As is often the case, a lot of people have left already.
I saw two presentations worth discussing here in this blog.
Angus MacDonald, CEO of Mathon Systems,presented "Litigation Readiness: How prepared are you for the demands of eDiscovery?"
The process of eDiscovery is to take a large volume of data and get the small bits of relevance, as it relatesto a case, investigation or litigation. In 2004, there were 64 billion emails per day, and this is expected to be 103 billion by 2008. There are growing concerns about the "spoliation" of evidence, which I thought was a typo,until I looked it up. He encouraged everyone to check out the Electronic Discovery Reference Model, which is trying to standardize the wayIT and legal communication with each other.
The problem is often miscommunication over semantics and terminology. For example, in eDiscovery, the term"production" describes the delivery of relevant documents to a judge or opposing party. This may involve printingthem out on paper, delivering them electronically in their original format, or converting to a more standardelectronic format like Adobe PDF. The judge or opposing party reserves the right to request how they want thedocuments produced. Of course, in any format other than the original format, authenticity needs to be affirmed.
He gave two example lawsuits related to this.
In Zubulake v. UBS Warburg, Zubulake was awarded $29 million because UBS stored old emails on backup tapes, rather than an archiving system, and could not locate seven of these backup tapes. This is not the first time I have seen some IT department, or some legal department, think that keeping backups of email repositories for many years is the same as keeping an "archive".
In Coleman Holdings v. Morgan Stanley, Coleman was awarded $1.45 billion because the judge felt that Morgan Stanley failed to do proper eDiscovery. This was after they tried to reconstruct their email system from 5000 old backup tapes.
Angus suggests identifying the types of documents most often requested, and start planning from there.In an interesting twist, the CEO/CFO/CIO might go to jail if the IT department doesn't do something correctly, so perhaps IT managers will now get the respect/funding/technology they need to get the job done.
Bruce Kornfeld, Compellent Technologies, presented "Building Systems that Scale: Imagining the one Petabyte per Admin management ratio."
Bruce did a good job staying generic, and not mentioning his company's products too much. Specifically, Compellentmakes a frame similar to what IBM used to call the "SAN Integration Server". Back in 2003, IBM introduced the SAN Volume Controller, which had no disk, and the "SAN Integration Server" which had controller + disk. What IBM learned was that customers prefer the diskless model, minimizing the amount of disk that has to be purchased from the original vendor, and instead opting to have the freedom to choose any vendor they like for the managed capacity.
An interesting feature of the Compellent solution is that they chop up the virtual disk into 2MB pieces, and allow these pieces to be moved automatically from high-speed (FC) to low-speed (SATA) disk, based on their reference frequency. This is similar to HSM, but at the block level, rather than the file level.
Every advantage Bruce listed for his box already exists from IBM: improved capacity planning, improved performance, ease of data migration, flexible volumes, and a single pane of glass GUI administration tool.
Perhaps more interesting were the questions from the audience:
Q1. Do you have any customers that have 1PB of your solution? No, we have several in the 200-500TB range.
Q2. You only have a single two-node cluster, can we have more clusters? No, that is all we support, but if you need that you would have to go to one of the major storage vendors (like IBM).
Q3. Do we have to buy Compellent storage to go with the Compellent controllers? Yes, it is designed so it is an integrated solution. If you need to virtualize your existing storage, you have to go to one of the major storage vendors (like IBM).
Q4. Having data migrate automatically from FC to SATA behind the scenes lowers performance and raises the risk of disk failure? Our box is designed for inactive data, so performance is not an issue.
Q5. How do you protect against double-disk failures? We don't, and these would be even more detrimental to our solution than traditional solutions. Other vendors offer RAID6, but we don't have that yet.
It was a fun week, and good to see people I have communicated with, but never met in person.