This week I am in Orlando, Florida for the IBM Edge conference. Here is a recap of Day 4 morning sessions that focused on Tivoli products.
- IBM Tivoli Storage Productivity Center Overview and Update
With my colleague, Mike Griese, presenting TPC 5.1 and the IBM SmartCloud Virtual Storage Center earlier this week, you might wonder what is left to say. Mike's session was intended more for clients who already have TPC deployed, but my session is more of an introductory session.
I was the original architect of the product back in 2000-2003, so have some insight into the history, motivations and design principles applied to each version of the product. It has evolved nicely over the years, and while I am no longer working full-time on the product, I am still very much involved, and am consulted by the current architects and product managers for direction and opinion going forward.
I presented an overview of the overall product as it stands today in its current v4.2.2 version, and gave a few highlights of what to expect in the upcoming TPC 5.1 announced this week.
- Encryption and Key Management in the Cloud: The Top 6 Concerns to Ensure a Secure and Reliable Solution
This was a split session with two speakers. The first speaker was Richard Moulds, VP of Strategy and Marketing from Thales, and the second speaker was Gordon Arnold, IBM Senior Technical Staff Member (STSM) and Software Architect for Tivoli Security Management.
Richard presented security issues in the cloud. He is an author of several books, including "Key Management for Dummies" and "Data Protection and PCI Compliance for Dummies". Thales is a large French companay of 70,000 people nobody in the USA has heard of, but is a major company in the area of IT Security. He presented survey results about people's perceptions and attitudes towards encryption and security issues in the cloud.
The security threats in the Cloud were presented as the "Seven Deadly Sins":
- Data loss and leakage, including data that is not deleted with resources are re-used for other purposes
- Shared technologies, especially in Cloud environments that do not have robust multi-tenancy
- Malicious insiders, such as administrators being bribed to provide access to sensitive data
- Account or service hijacking, including those that pretend to be someone else, asking for password resets
- Insecure APIs for applications and services, many of these APIs were developed quickly, recently, and perhaps without the robust review from a security perspective
- Abuse of the Cloud, such as using the Cloud itself to crack passwords or break decryption passwords through parallel processing
- Unknown risk profile, as few Cloud providers have certified security capabilities
(Yesterday, [6.5 million LinkedIn passwords were compromised] by hackers. Hackers also got to eHarmony compromising 1.5 million user passwords.)
Gordon Arnold (IBM) presented IBM's Encryption and Key management. IBM has two products: IBM Tiovli Key Lifecycle Manager (TKLM) and IBM Security Key Lifecycle Manager (SKLM). These are KMIP v1.0 compliant today. The OASIS group is currently reviewing KMIP v1.1 enhancements that includes some suggestions from IBM.
IBM's use of Key Encrypting Keys on disk and tape has proven to be quite useful. The only copy of the encryption key is on the media, and is then encrypted by an authorization key. If you need to defensibly delete the data for compliance reasons, you can simply destroy the encrption key.
At lunch, I spoke with Scott Laningham who was doing video interviews. For years, Scott was the #1 blogger on IBM developerWorks until I took over the title last year. We discussed working on a video in the future on this.
technorati tags: IBM, Tivoli Storage, Productivity Center, SmartCloud, Virtual Storage Center, Richard Moulds, Thales, Gordon Arnold, Encryption, Scott Lanignham
This week I am in Orlando, Florida for the IBM Edge conference. Here is a recap of Day 3.
- Data Footprint Reduction: Understanding IBM Storage Efficiency Options
Earlier this year, I wrote a Web article titled [Data Footprint Reduction] which covered data deduplication and compression, and was asked to present this at IBM Edge. I have expanded it to include:
- Thin Provisioning
- Space-Efficient Point-in-Time copies
- Data Deduplication
After I presented the basic concepts, Sanjay Bhikot, a Unix and Storage admin at RICOH, presented his real-world experiences with data deduplication using the IBM ProtecTIER and real-time compression Beta experience using the SAN Volume Controller (SVC).
- IBM Active Cloud Engine Implementation on IBM SONAS 1.3 and IBM Storwize V7000 Unified
John Sing (IBM) presented the latest enhancements in the v1.3.2 release of SONAS and Storwize V7000 Unified.
- Introducing VMware vSphere Storage Features
Fellow blogger Stephen Foskett presented this session on VMware's storage features. This included VMware APIs for Array Integration (VAAI), VMware Array Storage Awareness (VASA), vCenter plug-ins, and a new concept he called "vVol" which de-multiplexes the "I/O Blender" that server hypervisors do by tagging individual requests to individual OS guests to provide added benefit. IBM is a leading reseller of VMware, so it makes sense that most of our storage meets all of Steve's requirements for recommendation.
- IBM's Storage Strategy in the Smarter Computing Era
Last year, I presented this on the fourth day of the conference, and feedback we received from attendees was that this should have been presented sooner in the week, as it provides great context for the more detailed product presentations.
To address this concern, the IBM executives presented IBM strategy on Monday's keynote session, but allowed me to present this on Wednesday for several reasons:
- You may have missed the keynote session. For example, you may not have arrived in time to hear the executives speak due to weather or mechanical problems causing travel delays.
- You may have attended the keynote session, but want to hear it again. Maybe you were a bit hung-over, or just may have been overwhelmed with the size and scope of this event. I have read for strategic topics, audiences may have to hear the message five to seven times before they truly appreciate and understand it.
- You may want to ask questions, and explore the implications in more detail. While keynote sessions can reach a broader audience, the communication is very much uni-directional. With break-out sessions with a few hundred people, the venue is more intimate and can afford opportunties for information exchange.
This was well attended, so the plan worked!
- IBM SONAS and the Cloud Storage Taxonomy
The title of this session rolls off the tongue nicely, much like "James and the Giant Peach", "Harold and the Purple Crayon", or "Charlie and the Chocolate Factory".
When people say they are interested in "Cloud Storage", what exactly do they mean. After discussions with hundreds of clients, IBM has worked out a "taxonomy" that identifies four distinct types of storage:
- Persistent storage
- Ephemeral storage
- Hosted storage
- Reference storage
In this session, I presented how IBM SONAS addresses all four of these categories, as well as other IBM storage products that can address specific categories in the taxonomy.
In the evening, the attendees at IBM Edge joined the attendees from Innovate2012 (focused on IBM Rational products) at SeaWorld, with BBQ dinner, rides, Shamu the whale show, and a concert featuring Foreigner!
technorati tags: IBM, Stephen Foskett, Sanjay Bhikot, Data Footprint Reduction, Compression, Deduplication, Space-Efficient, Point-in-time, RICOH, SVC, Storwize V7000, SONAS, Active Cloud Engine, Smarter Computing, Smarter Storage, Foreigner, SeaWorld, Innovate2012
This week I am in Orlando, Florida for the IBM Edge conference. Tuesday afternoon we had a Birds-of-a-Feather (BOF) session to discuss social media. I was the moderator. We had two independent bloggers on the panel: [Jon Toigo] and [Steve Foskett]. We had several IBM social media experts, including Jack Arnold, Scott Drummond, Mary Hall, Nick Harris, and Rich Swain. Also joining us was Alex Hollingworth, social media expert from Emulex.
At the opening session, Deon Newman suggest we re-tweet him, isn't that plagiarism? What is your take on this?
The important thing is to give credit where it is due. Avoid screen scraping others and passing it off as your own. When you re-tweet someone, you give them credit for their original tweet. You are basically saying, "I could not have said it better myself!" With blogs, you can do the same by linking to other blog posts.
I am active in social media, but am having trouble getting the older colleagues in the IT department to participate. I want them to write down all the knowledge in their heads.
The best way to get employees to do anything new or different is to show them how it benefits them. For example, if the elders are tired of answering the same questions over and over, have them start an internal wiki, blog or knowledgebase to capture the answers to frequent questions. This will save them time, so they can see value for themselves. I suggest looking at IBM Lotus Connections which provides collaboration tools inside your firewall, accessible only to internal employees of the company.
How do we differentiate facts from opinions in our social media writings?
You can always be explicit, for example IMHO stands for "In my humble opinion". I find that blogs are 99 percent opinion, and 1 percent fact, so it is easier to point out the facts linking or citing sources, and let the rest of your writing be considered opinion.
I would like to find people on Linkedin to establish business relationships with the storage administrators, decision makers and influencers within the companies I want to sell to, how do I best do that?
Nobody likes cold calls. If you upgrade to a "Pro" account on LinkedIn, you can send 15 to 25 "Inmail" emails through their system to introduce yourself. Otherwise, consider finding someone in your network that knows them, and arrange for them to provide the mutual introduction for you.
How do I find people to follow related to the topics I am interested in, like storage?
There are tools like [Tweetadder] to help you find people to follow. Or, just search on certain hashtags, and add people you find that use them.
I am concerned about privacy? What can I do to protect my privacy?
Decide up front which topics are off-limits in your blog or other social media. For services like Facebook, check your privacy settings every 30 days. Several people have opted to create a special "Facebook Page" that represents their professional brand, so that the rest of Facebook can be used for friends and family.
I want to start a new blog, which service should I use?
Services like Blogger, Blogspt and TypePad are generally easy to set up. Wordpress is more advanced, but can be more complicated to set up.
I don't care for writing a blog, how can I set up a video blog, or vlog?
Consider creating a channel on YouTube. Another popular site is Vimeo. A "Pro" account of Vimeo provides added features.
I am new to Twitter, what tools should I look into?
I suggest you look at HootSuite. This lets you post to Twitter, Facebook and Linkedin. You can schedule when a tweet will be posted, so you can right them in advance and schedule them for a certain date and time. Also, if you have a blog, you can have Hootsuite send out tweets automatically with the titles and link to each blog post.
How much effort should we put in to Social Media?
As much or as little as you want. Don't force yourself to spend more time than you want. Typically, people spend 1-2 hours per day. Cut down how much you spend watching television to make up the difference. Set up "Google Alerts" that can send you emails when certain phrases appear anywhere. There are also social bookmarking tools like Instapaper, Delicious or Diigo that can save bookmarks in the cloud for things that you want to read, but don't have time to read now.
Which social media would be the best to get chicks.
Writing a technical blog with good quality content. Girls want to be with you. Guys want to be you.
How can I use social media to provide feedback about specific products?
IBM now has a [Reviews and Ratings] for its IBM System Storage products. Consider writing a review today!
Thanks to all of the panel for their help with this!
technorati tags: IBM, IBMedge, BOF, Social Media, Twitter, Linked, Facebook
Well it's Tuesday again, and you know what that means... IBM announcements! Yesterday, at the IBM Edge conference here in Orlando, Florida, IBM announced its new apporach to storage, and a whole bunch of storage products, enhancements, and services. I will focus on some key ones here, and save the rest for next week.
- IBM SAN Volume Controller (SVC) v6.4
The SVC is IBM's enterprise-class storage hypervisor. The latest software release, v6.4, can be installed on any SVC hardware, from the 2145-8F2 introduced back in 2005, to newer models like the 2145-CG8. Here are the key features:
- Fibre Channel over Ethernet (FCoE) -- This is complete end-to-end support. For SVC units with 10GbE ports, these ports can be now be used for FCoE. This allows hosts to attach to SVC via FCoE, allows SVC node-to-node communication for clustering, and allows SVC to communicate to back-end devices via FCoE.
- Real-Time Compression -- IBM ported over the patent Random Access Compression Engine (RACE) from the Real-Time Compression Appliances to SVC v6.4. This allows primary data, accessed via block-based protocols, to be compressed up to 80 percent. This feature is an extra priced feature by TB.
- Non-Disruptive Volume move between I/O Groups -- If you don't already have SVC, you don't need to worry about this. For existing SVC customers, this allows volumes to be associated with two or more I/O groups, and that you can add or remove I/O groups non-disruptively. For example, if you want to move a volume from IOG1 to IOG2, then you add IOG2 to the list of I/O groups for the volume, let the multi-pathing software discover the additional paths, the remove IOG1, which then marks the previous IOG1 paths inactive. All this can be done while applications read and write data.
- Dedicate FCP ports for Replication -- If you activate the two 10GbE Ethernet ports for FCoE, you can free up two FCP ports that you can dedicate for long-distance Metro Mirror or Global Mirror.
If you have SVC today, but are running an old release like v4.3 or v5.1, I recommennd you upgrade up to at least v6.2.05 release now. This release has been out for a year and is very stable, and serves as a great platform for a later upgrade to SVC v6.4.
- IBM Storwize V7000 v6.4
The Storwize V7000 is IBM's midrange storage hypervisor. The latest software release, v6.4, can be installed on existing block-only Storwize V7000 units in the field. The Storwize V7000 v6.4 gets all the features listed above, as well as the following:
- Four-way clustering -- Previously, you could cluster two Storwize V7000 controller enclosures together (4 canisters total). To cluster three or four controllers required an RPQ. Now, IBM supports up to four Storwize V7000 controller enclosures (8 canisters) without an RPQ.
- Direct Fibre Channel attach -- A lot of people are using Storwize V7000 inside single-rack configurations, so it makes sense not to require a SAN switch for just a few Windows, Linux or VMware servers. An RPQ is now available to allow this to happen.
- IBM Tivoli Storage Productivity Center (TPC) v5.1
TPC is already ranked one of the best Storage Infrastructure Management software in the market, and this release will just solidify its lead. Key features include:
- Upward integration to higher level management systems
- A new, intuitive, easy-to-use web-based GUI inspired by the XIV GUI
- Integration of COGNOS to be able to generate and customize reports
- Support for SONAS systems
There are several presentations on TPC this week that will go into more detail. Check out the [TPC Facebook page].
- My latest book Inside System Storage: Volume IV is now available!
Yes, can you believe it? I have published my fourth volume in my "Inside System Storage" series! It is available in three formats:
- Hardcover with dust jacket
- eBook (Adobe Acrobat PDF)
You can order this, and all my other books, in all formats, directly from my [Author Spotlight] page. The paperback will also be available soon from other online booksellers, search for ISBN 978-1-105-72213-4.
- IBM DS3500 Express
The DS3500 is our entry-level block-based device, designed specifically for random I/O workloads. This includes databases, email repositories, traditional business applications, and on-line transactional workloads. Here are the new features:
- Dynamic Disk Pooling, similar to what XIV does to reduce disk rebuild times, but using a RAID-6 like approach per chunk of data.
- Thin Provisioning using Dynamic Disk Pooling
- Asynchronous Logical Unit Access (ALUA) failover
- Enhanced FlashCopy, improved scalability, consistency groups and rollback support
- VMware API for Array Integration (VAAI) support. This includes Write Same, Extended Copy, and Atomic Test & Set.
The DS3500 replaces the previous models of DS3200, DS3300 and DS3400 models.
- IBM DCS3700
The DCS3700 is our entry-level/midrange block-based device, replacing the DCS9900 model, designed specifically for sequential I/O workloads. This includes Big Data analytics, Hadoop, High Performance Computing (HPC), video surveillance, and television broadcasting. It holds 60 drives in a 4U controller enclosure.
For more on any of these announcements, see the [June 4th Announcement Page], or follow the Twitter tag #transformITnow.
technorati tags: IBM, SVC, Storwize V7000, Tivoli Storage, Productivity Center, TPC, DS3500, DCS37000
The first day had various breakout sessions in the afternoon.
- Understanding Your Options for Storing Archive Data to Meet Compliance Challenges
I presented IBM's Smart Archive strategy and the storage products IBM offers to archive data and meet compliance regulations:
- The differences between backup and archive, including a few of my own personal horror stories helping companies who had foolishly thought that keeping backup copies for years would adequately serve as their archive strategy
- The differences between Write-Once Read-Many (WORM) media, and Non-Erasable, Non-Rewriteable (NENR) storage options.
- How disk-only archive solutions become "space heaters" for your data center.
- An overview of the various storage hardware options from IBM.
- How LTFS can be incorporated into an archive solution, such as [Crossroads Systems' StrongBox® solution].
- An explanation of the different IBM software offerings to help complement the storage hardware choices.
- IBM TotalStorage Productivity Center (TPC): New Features and Functions
Mike Griese, IBM program manager for TPC, presented the latest in TPC 5.1 version announced this week. His session was organized into four key sections:
- Insights - TPC 5.1 integrates COGNOS reporting, which allows custonmization of reports and ad-hoc exploration and analysis. Since the reports are not binary-compiled into the product, IBM can ship new COGNOS reports as templates outside the normal TPC release schedule. Also, TPC 5.1 got smarter on reporting on server virtualization hypervisor environments to avoid double-counting.
- Recommendations - TPC 5.1 can analyze your usage patterns across the entire data center and make recommendations to move data from one storage tier to another. You can then act on these recommendations by moving data from one tier to another, either "up-tier" to faster storage, or "down-tier" to less expensive storage, using a storage hypervisor like IBM SAN Volume Controller. This is complementary to features like Easy Tier which optimize within a single disk system.
- Performance - TPC 5.1 uses a new web-based GUI, based on AJAX, HTML5 and Dojo widgets, inspired by the IBM XIV GUI, and similar to the web-based GUI of SAN Volume Controller, Storwize V7000 and SONAS.
- Optimization - TPC 5.1 allows you to optimize for Cloud by introducing a new RESTful API for storage provisioning and support for SONAS environments. This will allow upward-integration to products like [IBM Service Delivery Manager] and [Tivoli Storage Automation Manager].
Mike also explained the new TPC 5.1 packaging. Instead of having a variety of components like "TPC for Disk", "TPC for Data", and "TPC for Replication", the new packaging simplifies this down to two levels of functionality. The basic level supports block-level devices, including disk performance, replication and SAN fabric management. The advanced level adds support for files and databases, including support for Cloud management such as SONAS environments.
Dan Zehnpfennig, Solution Architect, talked about his experiences installing TPC 5.1 and how this was much improved over previous TPC versions.
- IBM Watson: How it Works and What it Means for Society Beyond Winning Jeopardy!
I presented how IBM Watson works, how it played the Jeopardy! game show last year, and how IBM has helped clients use the technology to solve real-world problems.
- Understanding the IBM Grand Challenge, how it compares to the IBM Deep Blue chess playing computer
- How IBM Watson works, the hardware, the software, and the algorithms involved
- How to build your own "Watson Jr." in your own basement, based on my [popular instructions I published last year].
- Examples of how the technology is being used in Healthcare and Financial Services
If you missed it, I will be repeating this session on IBM Watson on Thursday.
Tonight we have the grand opening reception of the Solution Center and a concert featuring Grace Potter & the Nocturnals!
technorati tags: IBM, Archive, Compliance, WORM, NENR, Mike Griese, , Dan Zehnpfennig, Tivoli Storage, Productivity Center, TPC, Watson, Healthcare, Financial Services, Wellpoint, Seton, CitiGroup
This week, I am in Orlando, Florida presenting, blogging and tweeting at the IBM Edge conference. The first day began with opening main tent sessions. Deon Newman, IBM VP of Marketing, was the emcee. The four-person [Bella Electric Strings] rocked the house with some electric violins.
- Game Change on a Smarter Planet: A New Era in IT
Rod Adkins, IBM Senior VP for the Systems and Technology Group, presented IBM's Smarter Computing strategy. For those not familiar with this, a little context might help.
Back in 2008, IBM launched its corporate-wide strategy called "Smarter Planet", which focused on solving the world's biggest problems through the effective use of Information Technology. To get there, everything needs to be instrumented to monitor and gather information, interconnected with centralized processing, and analyzed through intelligent algorithms.
Over the past few years, this general approach has been made more specific to tackle problems in particular industries. Detailed approaches like Smarter Cities, Smarter Energy, Smarter Education, Smarter Retail, Smarter Water and Smarter Food, are a few examples of this.
As IBM pursued solutions in each of these areas, clients realized they needed some guidance on the underlying IT infrastructure needed to deploy these solutions. Last year, IBM launched the Smarter Computing, which I [explained in great detail in my blog post last March].
- Designed for the Data - to be fair, IBM systems have always been designed for the data. When the System/360 first came out, the bulk of data was stored in structured databases, so systems were designed for this. Today, over 80 percent of data is unstructured, not in a database, so the design and approach for systems today must reflect that new reality. For example, Big Data analytics is often used against spreadsheets, documents, social media feeds, and other unstructured sources.
- Workload-Optimized Systems - There are two ways to have a workload-optimized system. The first is to start with general purpose components and tune them, and the second is to integrate expertise into the design.
- Managed with Cloud technologies - Cloud computing has introduced new levels of standardization, automation and virtualization.
Rod wrapped up his session discussing the IBM PureSystems family of expert-integrated systems that IBM announced in April. This includes the PureFlex infrastructure system and the PureApplication platform system.
- A New Approach to Storage
Brian Truskowski, IBM General Manager for System Storage and Networking, presented IBM's new approach to storage to support Smarter Computing environments.
- Efficient by Design - Storage needs to be designed for the data, to store it efficiently, and be able to scale in the expected growth, driven by trends such as Big Data analytics.
- Self-Optimizing - Storage needs to be self-optimizing for their particular application workloads, to avoid manual performance tuning efforts. Policies to handle Qualities of Service help optimize performance and costs based on business requirements.
- Cloud Agile - Storage needs to be part of a virtualized environment, managed by Cloud technologies. This includes working seemlessly in environments with server hypervisors, storage hypervisors, virtual LANs, SANs and tape libraries.
With this new approach, clients will be able to increase competitiveness, while reducing both capital and operational expenses.
- Snowball Studios
Yoni Cohen is the founder and CEO of Snowball Studios. They started with five artists, and grew to 60 people in a few years to take on bigger projects. They produce digital animation for television shows and commercials.
Despite their small size, they have a dedicated "IT" department. In addition to developing in-house tools for the artists to produce animation, they also were tasked to find the best storage solutions. Files storing 3D video can be quite large. After exhausting research into all the storage options, they chose IBM, and complemented this with the Real-Time Compression appliance for their NAS environments.
The results were stunning. A project that took 417GB before took only 148GB. a 64 percent data footprint reduction! He found he got this 3x reduction across his environment.
- University of Rochester Medical Center (URMC)
University of Rochester is in New York state, about 60 miles east of Buffalo, and 90 miles from Toronto across Lake Ontario. Six years ago, Rick Haverty joined URMC as the Director of Infrastructure services, managing 130 of the 300 IT personnel at the Medical Center. I met Rick last year, when he presented at the [IBM Storage Innovation Executive Summit] in New York City. Last December, I co-presented with Rick on a session for SONAS at the [Data Center Conference].
URMC has DS8000, DS5000, XIV, SONAS, Storwize V7000 and is in the process of deploying Storwize V7000 Unified. He presented how he has used these for his Vendor Neutral Archive (VNA). For Rick, the IT Infrastructure has become the new "dial tone", everyone expects it to work 100 percent of the time.
For those not familiar with VNA, Rick has 36 different departments, and each was storing archives of their medical images in separate silos of storage. Using software from [Acuo Technologies], he was able to have all 36 different PACS systems store data onto a single storage repository. The side benefit is that all medical images are now readily available to the Electronic Medical Records (EMR) system.
- Main Tent for Technical Edge
After the opening session, the folks in Technical Edge moved to a different room for the main tent session. Mike Kuhn, IBM VP of Systems Lab Services, was the emcee. There were three guest speakers:
- Clod Barrera, IBM Distinguished Engineer and Chief Technical Strategist for IBM System Storage, presented on storage trends and directions, and how this will influence workload-optimized systems, Cloud computing, Easy Tier, and Active Cloud Engine.
- Jeff Jonas, IBM Fellow and Chief Scientist for IBM Entity Analytics, presented "Fantasy Analytics" which explained his work in the Business Analytics. He used "jigsaw puzzles" as an analogy to help explain for the type of work he is researching.
- Dan McMillan, Chief Comedy Officer of his own company, was formerly an engineer, but now stand-up comedian. He poked fun at the IT industry, how things have changed since he was an engineer, and his ideal "Universal Business Translator".
This was a great way to kick off the week!
technorati tags: IBM, Deon Newman, Bella Electric Strings, Rod Adkins, Smarter Planet, Smarter Computing, Brian Truskowski, Smarter Storage, Yoni Cohen, Snowball Studios, Rick Haverty, URMC, SONAS, Storwize V7000, VNA, Acuo Technologies
Hi everyone! It's Sunday, and I have arrived safely to Orlando, Florida. It actually took me 25 hours to get here, due to mechanical problems on the plane, and an unexpected overnight stay in Chicago. My checked bags unfortunately got misplaced in Chicago, and will hopefully arrive later today.
In past years, IBM ran three separate storage events. One for IT executives, one for technical storage administrators, and one for IBM Business Partners. This year, we have combined all three into one event: IBM Edge. There are three distinct venues: Executive Edge is for the CIOs and IT Directors, Technical Edge for the storage administrators, and Winning Edge is for the IBM Business Partners.
I will be spending most of my time at the Technical Edge events. This year, I was on the review board, and spent much of the last three weeks reviewing a good portion of the 249 presentation topics that will be given this week.
If you have never been to IBM storage events in the past, or it has been awhile since your last one, you can review my blog posts from prior years to get familiar. I have them collected here in my January post [Mark your Calendars - Upcoming Events].
Here is my tentative plan for the week, in case you want to find me. The table is color-coded. White for sessions I am merely attending, and yellow for those sessions that I am presenting or participating as part of a panel.
|8:00-10:00am||Opening General Session||Bonnet Creek Ballroom|
|10:30-12:00||Technical Edge Main Tent||Waldorf Astoria Ballroom|
|1:00-2:15pm||Understanding Your Options for Storing Archive Data to Meet Compliance Challenges||Flagler room|
|2:30-3:45pm||IBM TotalStorage Productivity Center: New Features and Functions||Hamilton & Indian|
|4:15-5:30pm||IBM Watson: How it Works and What it Means for Society Beyond Winning Jeopardy!|| Gilchrist|
|Evening||Reception and Concert||Solution Center|
IBM Building Blocks for Technical Computing||Manatee|
||IBM Tivoli Storage Manager as a Cloud Backup Service||Dade|
||IBM SMB Solutions for Cloud||Manatee|
||Introducing the IBM SmartCloud Virtual Storage Center||Citrus|
||Using Social Media for IBM System Storage Birds of a Feather||Flagler|
|9:00-10:15|| Data Footprint Reduction: Understanding IBM Storage Efficiency Options||Orange|
||IBM Active Cloud Engine Implementation on IBM SONAS 1.3 and IBM Storwize V7000 Unified||Columbia|
||Introducing VMware vSphere Storage Features||Hamilton & Indian|
||IBM's Storage Strategy in the Smarter Computing Era||Bonnet Creek Salon|
||IBM SONAS and the IBM Cloud Storage Taxonomy||Dade|
|Evening||Dinner and Concert||SeaWorld|
|9:00-10:15||IBM Watson: How it Works and What it Means for Society Beyond Winning Jeopardy!||Bonnet Creek Salon|
||IBM Tivoli Storage Productivity Center Overview and Update||Bonnet Creek Salon|
||Encryption and Key Management in the Cloud: The Top 6 Concerns to Ensure a Secure and Reliable Solution ||Nassau|
||IBM SmartCloud Enterprise -- Object Storage||Hamilton & Indian|
|| Smarter Storage for Smarter Computing||Sarasota|
||Storage "Free-for-All" moderated by Scott Drummond||Ballroom I|
|9:00-10:15||How Real-Time Compression Can Maximize Storage Efficiency for Production Applications ||Hamilton & Indian|
||NAS File Systems: Access and Authentication||Citrus|
It's going to be a fun and busy week! I will be tweeting throughout the week. You can follow me on Twitter at [@az990tony]. You can also follow tweets marked #IBMstorage and #IBMedge from others.
technorati tags: IBM, Edge, Executive Edge, Technical Edge, Winning Edge, Twitter, @az990tony, #IBMedge
This week, Allyson Klein, Director of Technical Leadership Marketing from Intel, interviewed me for the Intel® [Chip Chat podcast] to promote the upcoming [IBM Edge conference] to be held June 4-8 in Orlando, Florida. Intel is a big sponsor of the conference. The podcast is only about 8 minutes long. Enjoy!
technorati tags: IBM, Allyson Klein, Intel, Chip Chap, podcast, IBMEdge, Orlando Florida
As I mentioned in my last post, [IBM announces the 60th anniversary of digital tape storage systems]. As promised, I am back in Tucson today to enjoy the festivities.
Ten years ago, I travelled to New York City with my colleague, Randy Fleenor, to present the latest in IBM tape technology for the 50th Anniversary. On Thursday evening that week, the latest movie in the Star Wars saga, Episode II: Attack of the Clones was just released, and it was being shown using the new Digital Light Projection (DLP) technology just around the corner at the Ziegfeld theater! This movie was the first live-action film to be filmed entirely digital. George Lucas saw that digital video was the future, and started the process moving forward with this film.
I convinced Randy to join me, and we arrived at 11:10pm, the movie was scheduled to start at 11pm, so we figured we had only missed a few previews. We walked into a completely empty lobby. I asked for two tickets for the 11pm show at the ticket counter, and was told it was all sold out, and there was a huge line around the building for all the people waiting to see the 1:00am show, and that we might get in to see the 3:00am show.
Randy and I had meetings on Friday morning, so we were not going to wait in line all night to see a 3am show! Just then, a young man comes out of the theater. He said his girlfriend can't make it, and wanted a refund for his two tickets. I pulled out a twenty-dollar bill, offered to buy them directly at face value, and the theater employees approved the transaction. The seats were front row of the balcony section. By then we had missed all the previews and a short bit of the movie, but that was alright with us.
(FTC Disclosure: I am both an employee and stockholder in IBM. The U.S. Federal Trade Commission may consider this a paid, celebrity endorsement of LTO-5 tapes and the LTFS technology. References to other companies are for illustrative purposes and do not represent an endorsement of their products or services.)
Digital recording is ideal for all types of video, including movies, television, and commercial advertisements.
The latest excitement is over IBM's Linear Tape File System™ (LTFS), which IBM donated to the IT industry as open source so that everyone in the world can benefit. This allows tape cartridges to be treated like USB memory sticks, the ultimate in portability of data. It is supported for Windows, Mac OS, and Linux, and already well embraced by the Media-and-Entertainment (M&E) industry.
Last week, IBM announced that it has helped [Greece's AlphaTV with LTFS on LTO-5 tape technology]. Here is an excerpt:
"The move to IBM technology has helped the network shrink its archive from 1,507 to just 388 square feet, representing dramatic systems and energy-cost savings."
"AlphaTV has been broadcasting since 1996, creating and storing all forms of video entertainment, from soap operas and documentaries, to movies and sporting events, and creating a vast video archive along the way. Initially, AlphaTV archived its programming on Sony Beta SP format video cassettes that stored up to 90 minutes of content. Not long after, in need of storage that offered greater density, it turned to DVCPRO format videos that stored up to 120 minutes. But even that format was not allowing the network to keep pace with its ballooning archive, a storage infrastructure that by 2011 spanned more than 1,507 square feet."
"'A Greek TV series stored on 100 DVCPRO tapes took up four shelves in our library, whereas on LTO-5 cartridge now takes up the space of a deck of playing cards,' Constantinos Colombus, chief technology officer at AlphaTV, said in a statement."
"IBM LTFS, an intuitive and graphical file system that provides direct access to data on LTO 5 drives, has enabled AlphaTV to manage, move and share video files much like they can with disk-management systems, by simply dragging and dropping. As a result, file management is easier to do and far more efficient, said Colombus."
To prepare for this anniversary, I spoke with Brad Johns, of [Brad Johns Consulting]. Brad was head of IBM tape marketing for a while, and ran tape customer councils to gather feedback from our largest customers. Brad was my mentor in marketing at IBM from 2003-2007 and has since retired from IBM to start his own consulting practice.
His latest publication is a TCO study entitled [A New Approach to Lowering the Cost of Storing File Archive Information] where he evaluated the 10-year total cost of ownership (TCO) for storage systems to hold file archives.
The comparison was made between Crossroad Systems' Strongbox® with Enterprise tape library, LTO-5 tapes using LTFS, versus a unified disk storage system offering NAS protocols on high-capacity 3TB drives. The findings: the tape-based archive had nearly 80 percent lower TCO than the disk-based solution!
You don't have to be in the middle of the Greek economy to real that is a good value!
technorati tags: IBM, DLP, Randy Fleenor, Star Wars, George Lucas, AlphaTV, LTO-5, tape, LTFS, TCO, Sony, DVCPRO
Well it's Tuesday again, and you know what that means.. IBM announcements! Today, IBM announces that next Monday marks the 60th anniversary of first commercial digital tape storage system! I am on the East coast this week visiting clients, but plan to be back in Tucson in time for the cake and fireworks next Monday.
Note that I said first commercial tape system as tape itself, in various forms, [has been around since 4000 B.C.]. A little historical context might help:
- 1845 - surgical tape
- 1921 - the Band-Aid, self-adhesive bandage
- 1925 - masking tape (which 3M sold under its newly announced Scotch® brand)
- 1930 - clear cellulose-based tape (today, when people say Scotch tape, they usually are referring to the cellulose version)
- 1935 - Allgemeine Elektrizitatsgesellschaft (AEG) presents Magnetophon K1, audio recording on analog tape
- 1942 - Duct tape
- 1947 - Bing Crosby adopts audio recording for his radio program. This eliminated him doing the same program live twice per day, perhaps the first example of using technology for "deduplication".
According to the IBM Archives the [IBM 726 tape drive was formally announced May 21, 1952]. It was the size of a refrigerator, and the tape reel was the size of a large pizza. The next time you pull a frozen pizza from your fridge, you can remember this month's celebration!
When I first joined IBM in 1986, there were three kinds of IBM tape. The round reel called 3420, and the square cartridge called 3480, and the tubes that contained a wide swath of tape stored in honeycomb shelves called the [IBM 3850 Mass Storage System].
My first job at IBM was to work on DFHSM, which was specifically started in 1977 to manage the IBM 3850, and later renamed to the DFSMShsm component of the DFSMS element of the z/OS operating system. This software was instrumental in keeping disk and tape at high 80-95 percent utilization rates on mainframe servers.
While visiting a client in Detroit, the client loved their StorageTek tape automation silo, but didn't care for the StorageTek drives inside were incompatible with IBM formats. They wanted to put IBM drives into the StorageTek silos. I agreed it was a good idea, and brought this back to the attention of development. In a contentious meeting with management and engineers, I presented this feedback from the client.
Everyone in the room said IBM couldn't do that. I asked "Why not?" The software engineers I spoke to already said they could support it. With StorageTek at the brink of Chapter 11 bankruptcy, I argued that IBM drives in their tape automation would ease the transition of our mainframe customers to an all-IBM environment.
Was the reason related to business/legal concerns, or was their a hardware issue? It turned out to be a little of both. On the business side, IBM had to agree to work with StorageTek on service and support to its mutual clients in mixed environments. On the technical side, the drive had to be tilted 12 degrees to line up with the robotic hand. A few years later, the IBM silo-compatible 3592 drive was commercially available.
Rather than put StorageTek completely out of business, it had the opposite effect. Now that IBM drives can be put in StorageTek libraries, everyone wanted one, basically bringing StorageTek back to life. This forced IBM to offer its own tape automation libraries.
In 1993, I filed my first patent. It was for the RECYCLE function in DFHSM to consolidate valid data from partial tapes to fresh new tapes. Before my patent, the RECYCLE function selected tapes alphabetically, by volume serial (VOLSER). My patent evaluated all tapes based on how full they were, and sorted them least-full to most-full, to maximize the return of cartridges.
Different tape cartridges can hold different amounts of data, especially with different formats on the same media type, with or without compression, so calculating the percentage full turned out to be a tricky algorithm that continues to be used in mainframe environments today.
The patent was popular for cross-licensing, and IBM has since filed additional patents for this invention in other countries to further increase its license revenue for intellectual property.
In 1997, IBM launched the IBM 3494 Virtual Tape Server (VTS), the first virtual tape storage device, blending disk and tape to optimal effect. This was based off the IBM 3850 Mass Storage Systems, which was the first virtual disk system, that used 3380 disk and tape to emulate the older 3350 disk systems.
In the VTS, tape volume images would be emulated as files on a disk system, then later moved to physical tape. We would call the disk the "Tape Volume Cache", and use caching algorithms to decide how long to keep data in cache, versus destage to tape. However, there were only a few tape drives, and sometimes when the VTS was busy, there were no tape drives available to destage the older images, and the cache would fill up.
I had already solved this problem in DFHSM, with a function called pre-migration. The idea was to pre-emptively copy data to tape, but leave it also on disk, so that when it needed to be destaged, all we had to do was delete the disk copy and activate the tape copy. We patented using this idea for the VTS, and it is still used in the successor models of IBM Sysem Storage TS7740 virtual tape libraries today.
Today, tape continues to be the least expensive storage medium, about 15 to 25 times less expensive, dollar-per-GB, than disk technologies. A dollar of today's LTO-5 tape can hold 22 days worth of MP3 music at 192 Kbps recording. A full TS1140 tape cartridge can hold 2 million copies of the book "War and Peace".
(If you have not read the book, Woody Allen took a speed reading course and read the entire novel in just 20 minutes. He summed up the novel in three words: "It involves Russia." By comparison, in the same 20 minutes, at 650MB/sec, the TS1140 drive can read this novel over and over 390,000 times.)
If you have your own "war stories" about tape, I would love to hear them, please consider posting a comment below.
technorati tags: IBM, AEG, Bing Crosby, Duct+Tape, Band Aid, DFHSM, RECYCLE, DFSMShsm, z/OS, StorageTek, VTS, VTL, LTO-5, TS1140, LTFS, Woody Allen
"Politics makes strange bedfellows."
--- Charles Dudley Warner
In my September 2007 post [Supermarkets and Specialty Shops], I explain that there are two kinds of clients:
- Those that prefer to work with one-stop shopping of an IT Supermarket, with companies like IBM, HP and Dell who offer a complete set of servers, storage, switches, software and services, what we call "The Five S's".
- Those that perfer shopping for components at individual specialty shops, like butchers, bakers, and candlestick makers, hoping that this singular focus means the products are best-of-breed in the market. Companies like HDS for disk, Quantum for tape, and Symantec for software come to mind.
My how the IT landscape for vendors has evolved in just the past five years! Cisco starts to sell servers, and enters a "mini-mall" alliance with EMC and VMware to offer vBlock integrated stack of server, storage and switches with VMware as the software hypervisor. For those not familiar with the concept of mini-malls, these are typically rows of specialty shops. A shopper can park their car once, and do all their shopping from the various shops in the mini-mall. Not quite "one-stop" shopping of a supermarket, but tries to address the same need.
("Who do I call when it breaks?" -- The three companies formed a puppet company, the Virtual Computing Environment company, or VCE, to help answer that question!)
Among the many things IBM has learned in its 100+ years of experience, it is that clients want choices. Cisco figured this out also, and partnered with NetApp to offer the aptly-named FlexPod reference architecture. In effect, Cisco has two boyfriends, when she is with EMC, it is called a Vblock, and when she is with NetApp, it is called a FlexPod. I was lucky enough to find this graphic to help explain the three-way love triangle.
Did this move put a strain on the relationship between Cisco and EMC? Last month, EMC announced VSPEX, a FlexPod-like approach that provides a choice of servers, and some leeway for resellers to make choices to fit client needs better. Why limit yourself to Cisco servers, when IBM and HP servers are better? Is this an admission that Vblock has failed, and that VSPEX is the new way of doing things? No, I suspect it is just EMC's way to strike back at both Cisco and NetApp in what many are calling the "Stack Wars". (See [The Stack Wars have Begun!], [What is the Enterprise Stack?], or [The Fight for the Fully Virtualized Data Center] for more on this.)
(FTC Disclosure: I am both an employee and shareholder of IBM, so the U.S. Federal Trade Commission may consider this post a paid, celebrity endorsement of the IBM PureFlex system. IBM has working relationships with Cisco, NetApp, and Quantum. I was not paid to mention, nor have I any financial interest in, any of the other companies mentioned in this blog post. )
Chris Mellor and Timothy Prickett Morgan at The Register have a great series of posts exploring this new development: [EMC VSPEX storage torpedo could sink FlexPods], [El Reg hurls EMC onto the rack, drills into VSPEX], [We were right: EMC's VSPEX will take on FlexPods], and [How EMC stuffs channel cakeholes with VSPEX recipes].
Last month, IBM announced its new PureSystems family, ushering in a [new era in computing]. I invite you all to check out the many "Paterns of Expertise" available at the [IBM PureSystems Centre]. This is like an "app store" for the data center, and what I feel truly differentiates IBM's offerings from the rest.
The trend is obvious. Clients who previously purchased from specialty shops are discovering the cost and complexity of building workable systems from piece-parts from separate vendors has proven expensive and challenging. IBM PureFlex™ systems eliminate a lot of the complexity and effort, but still offer plenty of flexibility, choice of server processor types, choice of server and storage hypervisors, and choice of various operating systems.
technorati tags: IBM, Stack Wars, PureSystems, PureFlex, VSPEX, EMC, Vblock, Cisco, VMware, NetApp, FlexPod, HDS, Quantum, Symantec
There is still time to enroll for [IBM Edge], a conference focused on storage, to be held June 4-8 in Orlando, Florida. There is an early-bird discount until May 6!
I will be there all week! Here are the seven sessions I will be presenting at the Technical Edge side of the event:
- Understanding Your Options for Storing Archive Data to Meet Compliance Challenges
This session will cover the IBM software and hardware solutions that your organization can use to store archive data, including features like immutability, Write-Once-Read-Many (WORM) technology and Non-Erasable, Non-Rewriteable (NENR) enforcement. The discussion will include high-level concepts like chronological and event-based retention, litigation hold and release, as well as an overview of the products and solutions from IBM that you can deploy today.
IBM Watson: How it Works and What it Means for Society Beyond Winning Jeopardy!
In 2011, the IBM Watson computer was able to beat the top-earning human winners on the trivia game-show “Jeopardy!” As I was the author of [How to Build Your Own Watson Junior in Your Basement], I have been asked to explain how the IBM Watson system was put together, how it works, and what examples of text mining and big data analytics means for society as we apply technology to meet tomorrow's challenges.
Using Social Media for IBM System Storage - Birds of a Feather
I will be moderating this Birds of a Feather, or BOF, session that will bring together a Q&A panel of experts on how social media can be leveraged to help you do your job, get the information you need to solve problems, and share your knowledge with others.
Data Footprint Reduction: Understanding IBM Storage Efficiency Options
Data Footprint Reduction is the catch-all term for a variety of technologies designed to help reduce storage costs. In this session, I will cover thin provisioning, space-efficient copies, deduplication and compression technologies, and describe the IBM storage products that provide these capabilities.
IBM's Storage Strategy in the Smarter Computing Era
Confused about IBM's new initiatives for Big Data analytics, Workload Optimized Systems, and Cloud Computing? This session will explain it all, and how IBM's strategy for its various storage products and solutions fit into these overall themes.
IBM SONAS and the IBM Cloud Storage Taxonomy
Confused over the different types of cloud storage? IBM's scale-out Network Attached Storage (SONAS) can be used in a variety of use cases. This session will provide an overview of IBM's SONAS solution, provide an update on the latest features and functions recently announced, and explain how it can be deployed in various private, public and hybrid cloud environments.
IBM Tivoli Storage Productivity Center Overview and Update
IBM has enhanced its premier storage infrastructure management tool: IBM Tivoli Storage Productivity Center. This session will provide both an overview of the product, and explain the latest features and functions recently announced.
I hope to see you all there!
technorati tags: IBM, Edge, Archive, Social Media, BOF, Data Footprint Reduction, Strategy, Smarter Planet, Smarter Computing, SONAS, Cloud, Taxonomy, Tivoli Storage, Productivity Center, TPC, IBM Watson
This week, I am in beautiful Sao Paulo, Brazil, teaching Top Gun class to IBM Business Partners and sales reps. Traditionally, we have "Tape Thursday" where we focus on our tape systems, from tape drives, to physical and virtual tape libraries. IBM is the number #1 tape vendor, and has been for the past eight years.
(The alliteration doesn't translate well here in Brazil. The Portuguese word for tape is "fita", and Thursday here is "quinta-feira", but "fita-quinta-feira" just doesn't have the same ring to it.)
In the class, we discussed how to handle common misperceptions and myths about tape. Here are a few examples:
- Myth 1: Tape processing is manually intensive
In my July 2007 blog post [Times a Million], I coined the phrase "Laptop Mentality" to describe the problem most people have dealing with data center decisions. Many folks extend linearly their experiences using their PCs, workstations or laptops to apply to the data center, unable to comprehend large numbers or solutions that take advantage of the economies of scale.
For many, the only experience dealing with tape was manual. In the 1980s, we made "mix tapes" on little cassettes, and in the 1990s we recorded our favorite television shows on VHS tapes in the VCR. Today, we have playlists on flash or disk-based music players, and record TV shows on disk-based video recorders like Tivo. The conclusion is that tapes are manual, and disk are not.
Manual processing of tapes ended in 1987, with the introduction of a silo-like tape library from StorageTek. IBM quickly responded with its own IBM 3495 Tape Library Data Server in 1992. Today, clients have many tape automation choices, from the smallest IBM TS2900 Tape Autoloader that has one drive and nine cartridges, all the way to the largest IBM TS3500 multiple-library shuttle complex that can hold exabytes of data. These tape automation systems eliminate most of the manual handling of cartridges in day-to-day operations.
- Myth 2: Tape media is less reliable than disk media
For any storage media to be unreliable is to return the wrong information that is different than what was originally stored. There are only two ways for this to happen: if you write a "zero" but read back a "one", or write a "one" and read a "zero". This is called a bit error. Every storage media has a "bit error rate" that is the average likelihood for some large amount of data written.
According to the latest [LTO Bit Error rates, 2012 March], today's tape expects only 1 bit error per 10E17 bits written (about 100 Petabytes). This is 10 times more reliable than Enterprise SAS disk (1 bit per 10E16), and 100 times more reliable than Enterprise-class SATA disk (1 bit per 10E15).
Tape is the media used in "black boxes" for airplanes. When an airplane crashes, the black box is retrieved and used to investigate the causes of the crash. In 1986, the Space Shuttle Challenger exploded 73 seconds after take-off. The tapes in the black box sat on the ocean floor for six weeks before being recovered. Amazingly, IBM was able to successfully restore [90 percent of the block data, and 100 percent of voice data].
- Myth 3: Most tape restores fail
Why do people still believe that most tape restores fail? Curtis Preston, on his Backup Central blog, has a great post [Gartner Never Said 71 percent of Tape Restores Fail].
Analysts are quite upset when they are quoted out of context, but in this case, Gartner never said anything closely similar to this. Nor did the other analysts that Curtis investigated for similar claims. What Garnter did say was that disk provides an attractive alternative storage media for backup which can increase the performance of the recovery process.
Back in the 1990s, Savur Rao and I developed a patent to help backup DB2 for z/OS by using the FlashCopy feature of IBM's high-end disk system. The software method to coordinate the FlashCopy snapshots with the database application and maintain multiple versions was implemented in the DFSMShsm component of DFSMS. A few years later, this was part of a set of patents IBM cross-licensed to Microsoft for them to implement a similar software for Windows called Data Protection Manager (DPM). IBM has since introduced its own version for distributed systems called IBM Tivoli FlashCopy Manager that runs not just on Windows, but also AIX, Linux, HP-UX and Solaris operating systems.
Curtis suspects the "71 percent" citation may have been propogated by an ambitious product manager of Microsoft's Data Protection Manager, back in 2006, perhaps to help drive up business to their new disk-based backup product. Certainly, Microsoft was not the only vendor to disparage tape in this manner.
A few years ago, an [EMC failure brought down the State of Virginia] due to not just a component failure it its production disk system, but then made it worse by failing to recover from the disk-based remote mirror copy. Fortunately, the data was able to be restored from tape over the next four days. If you wonder why nobody at EMC says "Tape is Dead" anymore, perhaps it is because tape saved their butts that week.
(FTC Disclosure: I work for IBM and this post can be considered a paid, celebrity endorsement for all of the IBM tape and software products mentioned on this post. I own shares of stock in both IBM and Google, and use Google's Gmail for my personal email, as well as many other Google services. While IBM, Google and Microsoft can be considered competitors to each other in some areas, IBM has working relationships with both companies on various projects. References in this post to other companies like EMC are merely to provide illustrative examples only, based on publicly available information. IBM is part of the Linear Tape Open (LTO) consortium.)
Last year, Google lost the email data for half a million Gmail accounts due to a software error. Once again, tape came to the rescue, with [Google restoring lost Gmail data from tape backups].
- Myth 4: Vendors and Manufacturers are no longer investing in tape technology
IBM and others are still investing Research and Development (R&D) dollars to improve tape technology. What people don't realize is that much of the R&D spent on magnetic media can be applied across both disk and tape, such as IBM's development of the Giant Magnetoresistance read/write head, or [GMR] for short.
Most recently, IBM made another major advancement with tape with the introduction of the Linear Tape File Systems (LTFS). This allows greater portability to share data between users, and between companies, but treating tape cartridges much like USB memory sticks or pen drives. You can read more in my post [IBM and Fox win an Emmy for LTFS technology]!
Next month, IBM celebrates the 60th anniversary for tape. It is good to see that tape continues to be a vibrant part of the IT industry, and to IBM's storage business!
technorati tags: IBM, Google, Microsoft, EMC, Brazil, LTO, TS2900, TS3500, Space Shuttle, Challenger
This week I'm in Argentina, teaching IBM Business Partners and sales reps about the latest System Storage products. Encouraged by my success on my Digital IBMer tour last month in Europe, I decided to get a SIM chip for my smartphone here in Buenos Aires.
I did my homework. There are three major mobile service providers that offer pre-paid GSM-based SIM chips: Claro, Movistar, and Personal. I arrived on Sunday morning, but thanks to the local [blue laws], none of them were open. I was able to walk around and find retail outlets for each within blocks of my hotel.
All three offer voice and SMS text messaging, but online reviews indicated that Movistar offered the best data plan. I was there at 9:30am sharp, the moment the Movistar store opened Monday morning. The lovely young lady behind the counter was quite helpful. She put the SIM chip in my phone, but then told me it might be an hour or two before it was activated. I would receive an SMS text message welcoming me to the Movistar network. She provided my new 12-digit phone number, along with instructions on how to check my balance (*444) or call for technical assistance (*611).
(FTC Disclosure: even though I am not in the United States as I write this, the U.S. Federal Trade Commission rules require that I mention that this blog post is not intended as a paid or celebrity endorsement for any of the cellphone service providers mentioned. I work for IBM, and this post is based entirely on my personal experience.)
Why not just use international roaming available on my US plan? International roaming is quite expensive! I made the mistake of uploading three hi-res photos to Flickr last year in New Zealand to discover this the hard way. Here is a comparison chart:
|Feature||International Roaming||Movistar Rates|
|Voice calls (per minute)||$2.69 (USD)||$2.80 pesos (about $0.64 USD)|
|SMS text (per message sent)||$0.50 (USD)||$0.90 pesos (about $0.20 USD)|
|Internet access||$15.00/MB (USD)||$10.00 pesos for 1GB across 2 days (about $2.27 USD)|
(If your spouse or significant other threatens to leave you if you don't call her every day while out of the country, remind her that divorce attorneys are less expensive than these international roaming rates! Fortunately, all of my friends and family know this and are quite understanding if they don't here from me as often as they would like.)
The SIM chip cost only 30 pesos (about seven bucks). Normally, SIM chips come without credit, but their current promotion included 20 pesos credit for voice calls (enough for 7 minutes of talking), and 200 free SMS text messages.
Six hours later, my phone still was not yet activated. I returned to the store Monday afternoon to ask what was going on. She decided the chip must be bad, gave me a second one, and assigned me a new phone number. I would then have to wait again another hour or two for the welcome message.
Monday evening, a grey window pops up, "Bienvenidos a Movistar" so I thought it was activated, but it wasn't exactly the SMS text message the young lady told me would happen. Sure enough, neither *444 nor *611 worked, giving me voice responses that my phone is not yet activated, and please wait another hour.
Tuesday morning, I am back at the Movistar outlet. The young lady was not happy to see me. She confirmed my second chip was not yet activated, but felt she did nothing wrong. She insisted the problem was either with my phone, or with the Movistar main office, but that she did everything correctly by the book.
(I realize that the sales clerks at these outlet stores don't have a Ph.D. in digital telephony or electrical engineering. I was not angry, nor trying to blame her individually for all of the problems we encountered. Getting a smartphone manufactured in South Korea for the US market to work in Argentina is challenging enough. Given all the difficulties I had last month in Europe, I know it is not limited to Latin America.)
Either way, I told her, if we can't get my phone working, I would like my 30 pesos refunded and promised she would never see me again.
Her response was classic. She would rather not-see me-again because I was delighted with the Movistar service, rather than not-see me-again because we were unable to get it working. She offered to contact the main office to figure out what was going on, and that I should come back in an hour or two. She did not want to lose my business, nor have me go to one of her two main competitors. Now that's customer service!
Tuesday afternoon, I return. She now was instructed on how to do some basic problem determination. We put my new SIM chip into a test phone, and confirmed it was not my phone having problems. The chip did not work in the test phone either. She called the main office, and they were able to activate the chip in the test phone, and then she transferred the chip back to my phone. I asked her to please call my new phone number to confirm it was now working, and I was able to send a quick text message to confirm that was also working. The *444 indcated that my balance was now down to 19.29 pesos. Apparently, it cost me 71 centavos to receive her phone call.
(Just as we were wrapping up, a young man walks in with his phone wanting a SIM chip. None of the Movistar staff spoke English, he did not speak Spanish, but luckily I speak both fluently and was able to translate.
First, we confirmed his phone was still locked, and that he would need to contact his AT&T provider to get an unlock code. He should then come back with the unlock code and his passport to then buy the chip. He didn't understand why Movistar needed his passport for a pre-paid plan, so I had to explain to him at length Argentinian law, the Denied Parties List, the ongoing war against terror and drug trafficking, and how he would have to agree to their Terms and Conditions to use their service, even if there is no ongoing monthly service contract.
He thanked me, promised to return with both his unlock code and passport, and told me my English was "quite good"!)
The next step was to activate my data plan. For this, I would need to buy additional credit. Scratch cards to add credit to your pre-paid phone, referred to locally as "Tarjeta de Recarga", come in 20 and 30-peso denomnations, but are not sold at the Movistar outlet. Instead, the young lady told me to get one at any kiosk or corner convenience store.
As it turns out, not every convenience store offers these cards for Movistar, but after a few blocks, I was able to find one that did. The process is simple: call *444, follow the Spanish-language prompts, scratch off the back of the card, and enter the 16-digit code. I bought a 20-peso card (about $4.50 USD), followed the procedure, and got my confirmation text, indicating that I qualified for 10 extra pesos as a gift for being a new customer, so my new balance was now $49.29 pesos. Woo-hoo!
Now that my phone was armed with enough credit, all I had to do was send an SMS text message containing the word "Datos" to the Movistar phone number 2345. A text message response indicated my data plan was now active. I will have to do this every other day, as the plan is 1GB per 2-day period, but I have enough credit to last me the rest of the week here. To get my phone to detect the new status, I had to turn on data packet traffic, configure and validate the Access Point Name (APN) information, then reboot the phone.
The data plan service is based on the General Packet Radio Service [GPRS] protocol. GPRS is a best-effort service, resulting in variable throughput and latency that depends on the number of other users sharing the service concurrently. Speeds are comparable to dial-up rates, 56 to 114 Kbps.
For those of us spoiled on T-Mobile's 4G speeds in the USA, GPRS is terribly slow. But that's OK. I doubt I will go over the 1GB limit. Overall, I am quite pleased with my success. My phone is fully functional for the week, and all for less than the cost of a single glass of Malbec in the Hilton lobby bar!
technorati tags: IBM, Movistar, Buenos Aires, Argentina, GPRS
Well, it's Wednesday, and you know what that means... IBM Announcements!
(Actually most IBM announcements are on Tuesdays, but IBM gave me extra time to recover from my trip to Europe!)
Today, IBM announced [IBM PureSystems], a new family of expert-integrated systems that combine storage, servers, networking, and software, based on IBM's decades of experience in the IT industry. You can register for the [Launch Event] today (April 11) at 2pm EDT, and download the companion "Integrated Expertise" event app for Apple, Android or Blackberry smartphones.
(If you are thinking, "Hey, wait a minute, hasn't this been done before?" you are not alone. Yes, IBM introduced the System/360 back in 1964, and the AS/400 back in 1988, so today's announcement is on scheduled for this 24-year cycle. Based on IBM's past success in this area, others have followed, most recently, Oracle, HP and Cisco.)
Initially, there are two offerings:
- IBM PureFlex™ System
IBM PureFlex is like IaaS-in-a-box, allowing you to manage the system as a pool of virtual resources. It can be used for private cloud deployments, hybrid cloud deployments, or by service providers to offer public cloud solutions. IBM drinks its own champagne, and will have no problem integrating these into its [IBM SmartCloud] offerings.
To simplify ordering, the IBM PureFlex comes in three tee-shirt sizes: Express, Standard and Enterprise.
IBM PureFlex is based on a 10U-high, 19-inch wide, standard rack-mountable chassis that holds 14 bays, organized in a 7 by 2 matrix. Unlike BladeCenter where blades are inserted vertically, the IBM PureFlex nodes are horizontal. Some of the nodes take up a single bay (half-wide), but a few are full-wide, take up two bays, the full 19-inch width of the chassis. Compute and storage snap in the front, while power supplies, fans, and networking snap in the back. You can fit up to four chassis in a standard 42U rack.
Unlike competitive offerings, IBM does not limit you to x86 architectures. Both x86 and POWER-based compute nodes can be mixed into a single chassis. Out of the box, the IBM PureFlex supports four operating systems (AIX, IBM i, Linux and Windows), four server hypervisors (Hyper-V, Linux KVM, PowerVM, and VMware), and two storage hypervisors (SAN Volume Controller and Storwize V7000).
There are a variety of storage options for this. IBM will offer SSD and HDD inside the compute nodes themselves, direct-attached storage nodes, and an integrated version of the Storwize V7000 disk system. Of course, every IBM System Storage product is supported as external storage. Since Storwize V7000 and SAN Volume Controller support external virtualization, many non-IBM devices will be supported automatically as well.
Networking is also optimized, with options for 10Gb and 40Gb Ethernet/FCoE, 40Gb and 56Gb Infiniband, 8Gbps and 16Gbps Fibre Channel. Much of the networking traffic can be handled within the chassis, to minimize traffic on external switches and directors.
For management, IBM offers the Flex System Manager, that allows you to manage all the resources from a single pane of glass. The goal is to greatly simplify the IT lifecycle experience of procurement, installation, deployment and maintenance.
- IBM PureApplication™ System
IBM PureApplication is like PaaS-in-a-box. Based on the IBM PureFlex infrastructure, the IBM PureApplication adds additional software layers focused on transactional web, business logic, and database workloads. Initially, it will offer two platforms: Linux platform based on x86 processors, Linux KVM and Red Hat Enterprise Linux (RHEL); and a UNIX platform based on POWER7 processors, PowerVM and AIX operating system. It will be offered in four tee-shirt sizes (small, medium, large and extra large).
In addition to having IBM's middleware like DB2 and WebSphere optimized for this platform, over 600 companies will announce this week that they will support and participate in the IBM PureSystems ecosystem as well. Already, there are 150 "Patterns of Expertise" ready to deploy from IBM PureSystem Centre, a kind of a "data center app store", borrowing an idea used today with smartphones.
By packaging applications in this manner, workloads can easily shift between private, hybrid and public clouds.
If you are unhappy with the inflexibility of your VCE Vblock, HP Integrity, or Oracle ExaLogic, talk to your local IBM Business Partner or Sales Representative. We might be able to buy your boat anchor off your hands, as part of an IBM PureSystems sale, with an attractive IBM Global Financing plan.
To learn more, check out the [IBM PureSystems] landing page, follow the twitter handle [@IBMPureSystems] or hashtag #ExpertIntSys, watch the videos on the [YouTube channel], or read the [Expert Integrated Systems] blog.
technorati tags: IBM, PureSystems, PureFlex, PureApplication, Flex System Manager, Storwize V7000, Storage Hypervisor, SVC, Pattern of Expertise, DB2, WebSphere, VMware, KVM, Hyper-V, PowerVM, AIX, IBM i, Linux, Windows, HP, Integrity, Oracle, Exalogic, Cisco, UCS, VCE, Vblock
Well, another week has gone by, and I am now back from my grand "Digital IBMer" trip to Europe! Here's what the second week involved.
- Prague, Czech Republic
The cold and rainy weather followed us from Berlin! We were able to go to the old castle, light a candle for a friend in the hospital at the St. Vitus Cathedral, and walk across the famous Charles Bridge to go see the Astronomical Clock.
We stayed in the "Blind Eye" hostel, which was an awesome place, with friendly and helpful staff.
- Vienna, Austria
The weather was much nicer in Vienna, giving us a chance to see the palace and surrounding gardens. In front of the palace was an "Easter Market" where booths sold various arts and crafts, as well as delicious food and drink. I had a slab of ham, a pile of mustard, and a cup of [Glühwein], a hot drink made from mulled red wine.
I met several people at the hostel Ruthensteiner, from the UK, Argentina and Spain, and we all went out drinking at a Polish pub down the street.
The next morning we walked through the city center. We learned that this week leading up to Easter Sunday--known as Semana Santa in some countries--was also "Spring Break" for many students, which explained why we were starting to have a harder time finding hostels to stay at.
- Salzburg, Austria
Salzburg means "City of Salt" and the salt mines in the area allowed the landlords to get rich. If you have seen the movie [The Sound of Music] then you already know how beautiful Salzburg is. The castle was incredible, and was used for military purposes until 1861, when it was opened to the public.
Inside the castle is an awesome museum for [Marionettes], which are puppets controlled from above by strings, still used in productions today.
Unable to find a youth hostel, we stayed in the lovely Alderhof Pension Hotel. It was quiet and well-situated near the main train station.
- Munich, Germany
At Munich, we decide to take [Sandeman's "New Europe" free guided city walking tour]. It is free, in that the tour guides work entirely for tips. Tours were available in English or Spanish. This was about three hours long, and we gladly tipped heavily for such an informational tour of everything from the Glockenspiel to the Residenz palace. One stop on the tour was to see the main "Beer Garden" where rows and rows of people enjoying beer in the beautiful weather.
While in Munich, I was invited to see a sneak preview of the movie [Iron Sky], a campy, politically-incorrect, low-budget sci-fi comedy made in Europe with a mix of English language dialogue, and German language dialogue with English subtitles. The year is 2018, a woman that looks a lot like Sarah Palin is now president of the United States, and Nazis that have set up a moon-based space station back in 1945 are ready to attack. If you liked the movies "White Chicks" and "Battlefield Earth", then you might enjoy this one as well. You may need to know a bit about the history of the third Reich, the operas of Wagner, and the movie [The Great Dictator] by Charlie Chaplin, to make sense of some of the inside jokes.
- Heidelberg, Germany
We visited Heidelberg on [Good Friday and the place was a ghost town. The streets were nearly empty, and the tourist shops didn't open until 10am. Despite this, we managed to take the funicular train up the mountain to visit the castle, visit an interesting Pharmacy Museum, see the world's largest wine barrel, have a traditional German lunch, and take pictures of the old stone bridge.
- Frankfurt, Germany
We got back to Frankfurt and left Saturday morning to fly back to the United States.
We managed to visit 11 cities in six different countries over the course of 16 days. I was able to learn quite a lot about the use of mobile apps to book hotels and find the appropriate trains to get around each country, take advantage of social media to determine what to see and do, and the use of cloud to store my photos, videos and notes along the way.
"This week, IBM is launching a companywide effort to build the digital eminence of all IBMers. The goal is to arm you with the tools and knowledge to effectively use emerging technologies -- such as social, mobile, and cloud computing -- for strategic advantage."
This is how Rod Adkins, IBM Senior VP of Systems Technology Group, and my sixth-line manager, starts a memo to declare April "Digital IBMer awareness month". I am not sure if this is just for this April, or every April going forward. Included with this is a set of ten guidelines to improve CyberSecurity:
In honor of this, I will be spending the next two weeks traveling through Europe. Instead of bringing a large suitcase and my laptop, I have decided instead to only take:
- The clothes I am wearing on the plane
- A heavy jacket with lots of pockets
- A backpack with 15 pounds of clothes
- A hipsack with my smartphone, digital camera, MP3 player and all the related adapters, chargers and cables
My smartphone uses a GSM chip, so I should be able to get a European SIM when I arrive. I have not booked any hotels, tours, or transportation. Instead, I will rely on social media and cloud computing to take care of things on a daily basis.
(Why only 15 pounds of clothing? I just had major surgery two weeks ago, and my doctor advised me not to lift more than 15 pounds for the next six weeks!)
I plan to have a series of blog posts documenting what I learn from this trip. For those who want to follow along, I will be tweeting from @az990tony. You do not need a Twitter account to read my tweets. You can read them directly from [http://twitter.com/#!/az990tony].
I can't remember the last time I have gone this long without the comforts of my laptop or desktop, so it will be interesting how it works out!
Five years ago, I sprayed coffee all over my screen from something I read on a blog post from fellow blogger Hu Yoshida from HDS. You can read what cased my reaction in my now infamous post [Hu Yoshida should know better]. Subsequently, over the years, I have disagreed with Hu on a variety of of topics, as documented in my 2010 blog post [Hu Yoshida Does It Again].
(Apparently, I am not alone, as the process of spraying one's coffee onto one's computer screen while reading other blog posts has been referred to as "Pulling a Tony" or "Doing a Tony" by other bloggers!)
Fortunately, my IBM colleague David Sacks doesn't drink coffee. Last month, David noticed that Hu had posted a graph in a recent blog entry titled [Additional Storage Performance Efficiencies for Mainframes], comparing the performance of HDS's Virtual Storage Platform (VSP) to IBM's DS8000.
For those not familiar with disk performance graphs, flatter is better, lower response time and larger IOPS are always desired. This graph implies that the HDS disk system is astonishingly faster than IBM's DS8000 series disk system. Certainly, the HDS VSP qualifies as a member of the elite [Super High-End club] with impressive SPC benchmark numbers, and is generally recognized as a device that works in IBM mainframe environments. But this new comparison graph is just ridiculous!
(Note: While SPC benchmarks are useful for making purchase decisions, different disk systems respond differently to different workloads. As the former lead architect of DFSMS for z/OS, I am often brought in to consult on mainframe performance issues in complex situations. Several times, we have fixed performance problems for our mainframe clients by replacing their HDS systems with IBM DS8000 series!)
Since Hu's blog entry contained very little information about the performance test used to generate the graph, David submitted a comment directly to Hu's blog asking a few simple questions to help IBM and Hu's readers determine whether the test was fair. Here is David's comment as submitted:
(Disclosure: I work for IBM. This comment is my own.)
I was quite surprised by the performance shown for the IBM DS8000 in the graph in your blog. Unfortunately, you provided very little detail about the benchmark. That makes it rather difficult (to say the least) to identify factors behind the results shown and to determine whether the comparison was a fair one.
Of the little information provided, an attribute that somewhat stands out is that the test appears to be limited to a single volume at least, that's my interpretation of "LDEV: 1*3390-3"? IBM's internal tests for this kind of case show far better response time and I/Os per second than the graph you published.
Here are a few examples of details you could provide to help readers determine whether the benchmark was fair and whether the results have any relevance to their environment.
- What DS8000 model was the test run on? (the DS8000 is a family of systems with generations going back 8 years. The latest and fastest model is the DS8800.)
- What were the hardware and software configurations of the DS8000 and VSP systems, including the number and speed of performance-related components?
- What were the I/O workload characteristics (e.g., read:write ratio and block size(s))?
- What was the data capacity of each volume? (Allocated and used capacity.)
- What were the cache sizes and cache hit ratios for each system? (The average I/O response times under 1.5 milliseconds for each system imply the cache hit ratios were relatively high.)
- How many physical drives were volumes striped across in each system?"
Unlike my blog on IBM, HDS bloggers like Hu are allowed to reject or deny comments before they appear on his blog post. We were disappointed that HDS never posted David's comment nor responded to it. That certainly raises questions about the quality of the comparison.
So, perhaps this is yet another case of [Hitachi Math], a phrase coined by fellow blogger Barry Burke from EMC back in 2007 in reference to outlandish HDS claims. My earliest mention was in my blog post [Not letting the Wookie Win].
By the way, since the test was about z/OS Extended Address Volumes (EAV), it is worth mentioning that IBM's DS8700 and DS8800 support 3390 volume capacities up to 1 TB each, while the HDS VSP is limited to only 223 GB per volume. Larger volume capacities help support ease-of-growth and help reduce the number of volumes storage administrators need to manage; that's just one example of how the DS8000 series continues to provide the best storage system support for z/OS environments.
Personally, I am all for running both IBM and HDS boxes side-by-side and publishing the methodology, the workload characteristics, the configuration details, and the results. Sunshine is always the best disinfectant!
technorati tags: IBM, DS8000, DS8800, HDS, Hu Yoshida, USP, VSP, mainframe, EAV
Did you miss IBM's Pulse 2012 conference? So did I. Last month, I told you all to [mark your calendars], but wasn't sure if I would be there myself or not.
I was invited to attend Pulse this year, but had to instead go to the Hospital for surgery and spend the week recovering. I thought I made that clear on my last post that I would be spending [the week on my back, with a tube in my arm], but apparently, people missed that subtlety.
The tube was actually connected to the back of my left hand, and I was tempted to take pictures of the entire process, but decided not to, since my gown had no pockets to hold my camera. Perhaps it is better it went undocumented. The less you see of the inner workings of a hospital, as a patient, the better. The whole things was quite a blur.
Despite a few mishaps, I managed to survive the week. Many thanks to Hilda, Dina, Crystal, Marcie, Mike, Joe, Ryan, Sue, Debra, Donna, Modrechai, and the rest of the fine medical staff at St. Joseph's for their hospitality! And of course, many thanks to Mo, my parents and sisters for helping me through the recovery!
Fortunately, for those like me who were unable to go to Las Vegas last week, there is the [IBM Pulse2012 Video Library] with highlights of the keynotes and other sessions during the week.
technorati tags: IBM, Pulse2012
This week is IBM Pulse2012 conference in Las Vegas. I am not there, for medial reasons this time. While my colleagues will be spending this week sipping Margaritas and enjoying the music in between inspiring technical sessions, I will be flat on my back, getting all my nutrients from a tube connected to my arm, listening to the hospital equivalent of [Muzak].
I found a great write-up from fellow blogger Jason Buffington from ESG. Here are some excerpts from his post [IBM Pulse 2012 — Day One Keynote]:
"IBM Pulse 2012 ‘s opening keynote talked about the realities of cloud as a delivery model – without the ‘private-‘, or the ‘public-‘, or even the quotes or capitalization of “The Cloud.” It was IBM’s perspective on what IBM knows better than most, how to deliver enterprise IT services that map to strategic business goals."
"In contrast to talking about ‘data-center/cloud’ stuff and then later about ‘consumerization-of-IT’ stuff , IBM’s core message was how mobility was in many ways driving cloud evolution."
"...cloud-based delivery was ‘more than just virtualization’"
"...the US Dept of Labor stating that jobs related to technology are forecast to be among the fastest growing segment thru 2018."
Hopefully, this post will hold you over until I regain consciousness.