Local Example of Alternative Sourcing
This week's theme is alternative sourcing through Cloud Computing.
Give me some background on the company. How long has it been around? How many employees?
TFA has been in business since 1997, and has six employees, including an office manager, event planners and event coordinators.
How critical is "Web presence" to the business?
It's very important in several ways.First, the TFA staff plans 25 events per month, and our hundreds of members register for these events mostly through the Web site. Second, we have it connected to our bank accounts, so that it can process credit cards to collect the funds for renewals and event regi
TFA had a Web site before, and now you have helped launch this new Web site. What motivated this change?
Our members were complaining about our 1999-era Web site. The pages were written in HTML, ASP (Active Service Page) and SQL (Structured Query Language) connected to a Microsoft SQL Server 2005 database. It was mostly text-based, with the only animation being text scrolling horizontally across the screen. The Web hostingprovider offered reliable access, but was located in New York state on East Coast time. If a member signed up for an event after 9pm or 10pm here in Tucson, it was marked as the next date, which could change the price of the event, or indicate the deadline was missed.If there were any changes to the pages or logic needed, or new columns required in the database, it gotexpensive. The TFA employees don't know how to program in ASP or SQL, so we hadto hire outside professionals each time.
Does this new Soft
Yes. The new Web site is hosted by [Memberize] which provides a hosted membership management application. The TFA staff can nowmanage its membership, plan events, and communicate them with graphics, videos,and links to maps. They don't need to know ASP or SQL programming, because a built-in[WYSIWYG] editor is simple enough for anyone with standard word-processing skills. The database allowed the optionto add customized fields for each member we have in our club.
Was it difficult to switch over?
Not at all. Memberize gave us a 60-day free trial, and we needed all that time totransfer over our membership records, customize the style of the overall templatefor all pages, and then copy over the content from our old Web site. Wehad to transfer over our e-commerce service over, and contact GoDaddy to transfer the domain. The employee training required was fairly minimal.Cost-wise, it was only a few hundred dollars one-time setup fee, and then we pay a monthly fee,based on a tiered pricing structure based on the count of our active members.
How has the reaction been from your membership?
I've gotten a lot of positive feedback. The learning curve was minimal. Ourmembers found the new Web site intuitive and interactive. For example, thecalendar of events can be shown in a single month-at-a-glance format, with greendots showing the events you are signed up for.
And from your perspective, Fred, is the new Web site easy to administer?
Yes, I can now easily generate standard reports, and create my own ad-hoc reports as needed. This wasn't possible with the old system unless I hired an ASP programmer.
Hopefully, this provides some insight on how even the smallest SMB enterprises can adopt a Dynamic Infrastructure through alternative sourcing. Cloud Computing takes many forms, including Soft