Captain Steve and Storage Administrators
Over at Freakonomics blog,Stephen Dubner has a guest post from Captain Steve titled[What Captain Sullenberger Meant to Say (But Was Too Polite to Do So)] on the sad situation the airline industry is in.
Ideally, every airline would use the most experienced seasoned professional airline pilots money could buy, but some airlines, in an effort to compete on ticket price, may elect instead to have less experienced pilots.Here's a great excerpt:
Airline history lesson 101: It used to be, up until the mid 1980’s, that a young pilot would be hired on at a major carrier, become a flight engineer (FE), and then spend a few years managing the systems of the older-generation airplanes. But he or she was learning all the while. These new “pilots” sat in the FE seat and did their job, all the while observing the “pilots” doing the flying, day in and day out.
To become the public speaker I am today, IBM put me through a variety of speaking classes. I taught high school and college classes to practice in front of groups. But most importantly, I traveled with seasoned colleagues and watched them in action from the front row.I learned how to handle tough questions, how to react to hecklers causing trouble, and how to deal with the unexpected before, during and after each presentation. In addition to speaking skills, I ended up having to learn travel skills, foreign language skills, and a variety of cultural social skills. All part of the job in my line of work.
Likewise, being a storage administrator is an important job, and for some data centers, not something to give lightly to a fresh college graduate. Unless they have had format IT Infrastructure Library [ITIL] certification coursework, I doubt they would understand the processes and disciplines demanded by the typical data center. I have been to accounts where new hires are not allowed to touch production systems for the first two years. Instead they watch the seasoned professionals do their jobs, and are given only access to "sand box" systems that are used for application testing or Quality Assurance (QA). Sadly, I have also been to other accounts where people with no storage experience whatsoever were tossed into the admin pool and let loose with superuser passwords, all in an effort to save money during times of exponential data growth rates, only to pay the price later with outages or lost data.
The parallels between the airline industry and the IT industry are eerie.