Tony Pearson is a Master Inventor and Senior IT Architect for the IBM Storage product line at the
IBM Systems Client Experience Center in Tucson Arizona, and featured contributor
to IBM's developerWorks. In 2016, Tony celebrates his 30th year anniversary with IBM Storage. He is
author of the Inside System Storage series of books. This blog is for the open exchange of ideas relating to storage and storage networking hardware, software and services.
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Continuing my coverage of last week's Data Center Conference 2009, held Dec 1-4 in Las Vegas, I find some of the best sessions are those "user experiences" by the CIO or IT directors that successfully completed a project and showed the benefits and pitfalls. Matt Merchant, CTO of General Electric (GE), gave an awesome presentation on tapping Cloud Storage to reduce their backup and archive costs.
They were concerned over their lack of e-Discovery tools, the high fixed cost and large administrator personnel load of their Veritas NetBackup software environment, the possibility of corrupted tape media, new compliance and regulatory issues, and the risk of moving unencrypted cartridges to remote vaulting facilities like Iron Mountain. I found it interesting their backup/archive approach is that backups are re-classified as archive after they are 35 days old.
GE's Disk-to-Disk-to-Tape (D2D2T) approach was costing them 50 cents per GB/month. Changing to a D2D with remote replication addressed some of their concerns over tape, but was more costly at 79 centers per GB/month. Given that Backup and Archive represent 30 percent of their IT budget, the largest non-application expense, they reviewed their options:
Continue with their Traditional BU/Archive approach
Adopt Internal DAS using cheaper SATA disk drives
Implement an Internal Cloud
Use External Cloud services
General Electric had a long list of requirements:
99.99 percent Availability
99.999 percent Reliability and data integrity of the data
Location independent access
Meets HIPAA, SAS70, PCI compliance requirements
Secure 3rd party access
Eliminate GE operations management personnel
Large file size uploads and resumable uploads (GE owns NBC Universal and some files are very large, movies can be 1.5 TB in size)
Encryption at rest
Multi-node capable, in other words, GE uploads it once and the Cloud Storage provider ensures that it is stored in two or more designated locations.
Child-level billing/management. Here child relates to department, division or other sub-division for reporting and management purposes.
Data integrity verification, such as with MD5 hash codes
GE evaluated Nirvanix, Amazon S3 and EMC and chose Nirvanix. They found Cloud storage worked best for backup, archive and large files, but was not a good fit for production/transactional data. However, they were not happy with proprietary APIs and vendor lock-in, so they wrote their own internal "Data Mover" called CloudStorage Manager that works with five different cloud storage providers through an abstraction layer. It is able to handle up to 8.8 GB per minute upload, has a policy engine that does encryption, compression and single-instance storage data deduplication at the file level. Some lessons learned include:
Challenge the skeptics
Run small pilot projects to get familiar with the technology and provider
Socialize (have a beer or coffee with) your Security and Legal teams early and often
Consider using multiple cloud providers
Test many different scenarios
The end result? They now have Cloud-based backups and archive for their GE Corp, NBC Universal and GE Asset Management divisions running at only 32 cents per GB/month, representing a 40-60 percent savings over their previous methods. This includes backups of their external Web sites, archives of their digital and production assets, RMAN backups including development/staging databases. They plan to add out-of-region compliance archive in 2010. They also plan to monetize their intellectual property by offering "CloudStorage Manager" as a software offering for others.
Continuing my coverage of the Data Center Conference 2009, held Dec 1-4 in Las Vegas, the title of this session refers to the mess of "management standards" for Cloud Computing.
The analyst quickly reviewed the concepts of IaaS (Amazon EC2, for example), PaaS (Microsoft Azure, for example), and SaaS (IBM LotusLive, for example). The problem is that each provider has developed their own set of APIs.
(One exception was [Eucalyptus], which adopts the Amazon EC2, S3 and EBS style of interfaces. Eucalyptus is an open-source infrastrcture that stands for "Elastic Utility Computing Architecture Linking Your Programs To Useful Systems". You can build your own private cloud using the new Cloud APIs included Ubuntu Linux 9.10 Karmic Koala termed Ubuntu Enterprise Cloud (UEC). See these instructions in InformationWeek article [Roll Your Own Ubuntu Private Cloud].)
The analyst went into specific Virtual Infrastructure (VI) and public cloud providers.
Private Clouds can be managed by VMware tools. For remote management of public IaaS clouds, there is [vCloud Express], and for SaaS, a new service called [VMware Go].
Citrix is the Open Service Champion. For private clouds based on Xen Server, they have launched the [Xen Cloud Project] to help manage. For public clouds, they have [Citrix Cloud Center, C3], including an Amazon-based "Citrix C3 Labs" for developing and testing applications. For SaaS, they have [GoToMyPC and [GoToAssist].
Amazon offers a set of Cloud computing capabilities called Amazon Web Services [AWS]. For virtual private clouds, use the AWS Management Console. For IaaS (Amazon EC2), use [CloudWatch] which includes Elastic Load Balancing.
If you prefer a common management system independent of cloud provider, or perhaps across multiple cloud providers, you may want to consider one of the "Big 4" instead. These are the top four system management software vendors: IBM, HP, BMC Software, and Computer Associates (CA).
A survey of the audience found the number one challenge was "integration". How to integrate new cloud services into an existing traditional data center. Who will give you confidence to deliver not tools for remote management of external cloud services? Survey shows:
28 percent: VI Providers (VMware, Citrix, Microsoft)
19 percent: Big 4 System Management software vendors (IBM, HP, BMC, CA)
13 percent: Public cloud providers (Amazon, Google)
40 percent: Other/Don't Know
For internal private on-promise Clouds, the results were different:
40 percent: VI Providers (VMware, Citrix, Microsoft)
21 percent: Big 4 System Management software vendors (IBM, HP, BMC, CA)
13 percent: Emerging players (Eucalyptus)
26 percent: Other/Don't Know
Some final thoughts offered by the analyst. First, nearly a third of all IT vendors disappear after two years, and the cloud will probably have similar, if not worse, track record. Traditional server, storage and network administrators should not consider Cloud technologies as a death knell for in-house on-premises IT. Companies should probably explore a mix of private and public cloud options.
Wrapping up my coverage of the Data Center Conference 2009, the week ends with a celebration. This year we had six "Hospitality Suites" sponsored by various different vendors. Each suite has its own theme, decorations and entertainment. The first suite was VMware's "Cloud 9 Ultra Lounge" which offered blue cotton candy martinis. IBM is the leading reseller of VMware.
When the red martini liquid was poured on top of the blue cotton candy, the result was a nasty muddish brown grey color. The guy on the left chose to get the martini without the blue cotton candy. We joked that this is perhaps a good metaphor for cloud computing in general. It looks good on paper, until you actually put it all together and realize it does not look as blue and puffy as you were expecting. However, it tasted good!
Next suite was sponsored by Cisco, one of IBM's storage networking partners. Cisco also decorated in blue, as the guy Jake in the middle demonstrates.
Next suite was sponsored by Brocade, our supplier for IBM-branded networking gear. They went with a red-and-black color scheme. Sadly, many of my pictures inside involved straight jackets and unicycles, so not appropriate for this blog. However, it was easy to remember that they were talking about their "extraordinary networks". Makes you want to help out Brocade by contacting your nearest IBM storage sales rep and buy yourself a SAN768B or two.
Somewhere along the way, we picked up Hawaiian leis at the "Margaritaville" Hospitality Suite, compliments of sponsor APC by Schneider Electric. We had the best "Filet Mignon" appetizers at "Club Dedupe" by our competitor DataDomain, and some fun with my friends over at Computer Associates' "Top Gun" suite. Pictured at right are Paula Koziol with Christian Barrera from Argentina. A good time was had by all.
Continuing my coverage of last week's Data Center Conference 2009, held Dec 1-4 in Las Vegas, I attended an interesting session related to the battles between Linux, UNIX, Windows and other operating systems. Of course, it is no longer between general purpose operating systems, there are also thin appliances and "Meta OS" such as cloud or Real Time Infrastructure (RTI).
One big development is "context awareness". For the most part, Operating Systems assume they are one-to-one with the hardware they are running on, and Hypervisors like PowerVM, VMware, Xen and Hyper-V have worked by giving OS guests the appearance that this is the case. However, there is growing technology for OS guests to be "aware" they are running as guests, and to be aware of other guests running on the same Hypervisor.
The analyst divided up Operating Systems into three categories:
Operating systems that are typically used to support other OS by offering Web support or other infrastructure. Linux on POWER was an example given.
DBMS/Industry Vertical Applications
Operating systems that are strong for Data Base Management Systems (DBMS) and vertical industry applications. z/OS, AIX, HP-UX, HP NonStop, HP OpenVMS were given as examples.
General Purpose for a variety of applications
Operating systems that can run a range of applications, from Web/Infrastructure, DBMS/Vertical Apps, to others. Windows, Linux x86 and Solaris were offered as examples.
The analyst indicated that what really drove the acceptance or decline of Operating Systems were the applications available. When Software Development firms must choose which OS to support, they typically have to evaluate the different categories of marketplace acceptance:
For developing new applications: Windows-x86 and Linux-x86 are must-haves now
Declining but still valid are UNIX-RISC and UNIX-Itanium platforms
Viable niche are Non-x86 Windows (such as Windows-Itanium) and non-x86 Linux (Linux on POWER, Linux on System z)
Entrenched Legacy including z/OS and IBM i (formerly known as i5/OS or OS/400)
For the UNIX world, there is a three-legged stool. If any leg breaks, the entire system falls apart.
The CPU architecture: Itanium, SPARC and POWER based chipsets
Operating System: AIX, HP-UX and Solaris
Software stacks: SAP, Oracle, etc.
Of these, the analyst consider IBM POWER running AIX to be the safest investment. For those who prefer HP Integrity, consider waiting until "Tukwilla" codename project which will introduce new Itanium chipset in 2Q2010. For Sun SPARC, the European Union (EU) delay could impact user confidence in this platform. The future of SPARC remains now in the hands of Fujitsu and Oracle.
What platform will the audience invest in most over the next 5 years?
45 percent Windows
14 percent UNIX
37 percent Linux
4 percent z/OS
A survey of the audience about current comfort level of Solaris:
10 percent: still consider Solaris to be Strategic for their data center operations and will continue to use it
25 percent: will continue to use Solaris, but in more of a tactical way on a case-by-case basis
30 percent: have already begun migrating away
35 percent: Do not run Solaris
The analyst mentioned Microsoft's upcoming Windows Server 2008 R2, which will run only on 64-bit hardware but support both 32-bit and 64-bit applications. It will provide scalability up to 256 processor cores. Microsoft wants Windows to get into the High Performance Computing (HPC) marketplace, but this is currently dominated by Linux and AIX. The analyst's advice to Microsoft: System Center should manage both Windows and Linux.
Has Linux lost its popularity? The analyst indicated that companies are still running mission critical applications on non-Linux platforms, primarily z/OS, Solaris and Windows. What does help Linux are old UNIX Legacy applications, the existence of OpenSolaris x86, Oracle's Enterprise Linux, VMware and Hyper-V support for Linux, Linux on System z mainframe, and other legacy operating systems that are growing obsolete. One issue cited with Linux is scalability. Performance on systems with more than 32 processor cores is unpredictable. More mature operating systems like z/OS and AIX have stronger support for high-core environments.
A survey of the audience of which Linux or UNIX OS were most strategic to their operations resulted in the following weighted scores:
140 points: Red Hat Linux
71 points: AIX
80 points: Solaris
40 points: HP-UX
41 points: Novell SUSE Linux
19 points: Oracle Enterprise Linux
29 points: Other
The analyst wrapped up with an incredibly useful chart that summarizes the key reasons companies migrate from one OS platform to another:
Reduce Costs, Adopt HPC
DBMS, Complex projects
Availability of Admin Skills
Performance, Mission Critical Applications
Availability of Apps, leave incumbent UNIX server vendor
Consolidation, Reduce Costs
Certainly, all three types of operating system have a place, but there are definite trends and shifts in this marketspace.
Continuing my coverage of last week's Data Center Conference 2009, I attended another "User Experience" that was very well received. This time, it was Henry Sienkiewicz of the Department Information Systems Agency (DISA) presenting a real-world example of the business model behind a private cloud implementation. DISA is the US government agency that develops and runs software for the Army, Navy and Air Force.
Being part of the military presents its own unique set of challenges:
Acquisition of hardware to develop and test software is difficult
Budgets fluctuate so an elastic pay-for-use was desirable
End user access had to be secure and meet government regulations
It had to meet the technical aspects of scalable, elastic, dynamic, multi-tenant using shared resources
Using Cloud Computing simplifies provisioning, encourages the use of standards, and provides self-service. DISA has several solutions.
Rapid Access Computing Environment (RACE)
RACE is an internal private cloud with 24-hour provisioning for development and test requests, and 72 hour provisioning for production requests. The amount used is billed on a month-to-month basis, and offers a self-service portal so that developers and administrators can just pick and choose what they need. The result is a hosted server, similar to what you get from 1and1.com or GoDaddy.
Global Content Delivery Service (GCDS)
This provides long-term storage of data. An internal version of "Cloud Storage" for archive and fixed content.
This provides a place to maintain source code, basically their internal version of "SourceForge" used by Open Source projects.
In their traditional approach, a software project would take six months to procure the hardware, another 6-12 months code and test, and then another 6 months in certification, for a total of 18-24 months. With the new Cloud Computing approach that DISA adopted, procurement was down to 24-72 hours with RACE, code test took only 2-6 months with Forge.Mil, and certification could be done in days on RACE, resulting in a new total of only 3-6 months. Some challenges they found:
Service Level management and continuing the use of ITIL best practices
Balancing Military-level Security with Self-service Usability
Internal Funding and Chargeback, they had even adopted a way for developers to pay with their credit card
Cultural inertia, developers don't like to change or do things in a different way
Some lessons learned from this two-year experience:
It's a journey. Most of the user experiences for cloud adoption took two or more years to complete
Infrastructure Fundamentals continue to matter
Know your "marketplace", in this case, software development for military applications
Engage in your end-users early. In this case, Henry had wished he had involved input from software developers that would be using RACE, GCDS and Forge.MIL earlier in the process.
Return on Value analysis, this is different than Return on Investment, as many of the benefits of cloud like higher morale are intangible at first
Avoid fixed costs in negotiations with vendors. For example, he cited they use a lot of IBM because of IBM's pay-for-use billing model. They pay for MIPS used on IBM mainframes, and their IBM Tivoli software pricing is usage-based.