Last week, I presented IBM's strategic initiative, the IBM Information Infrastructure, which is part of IBM's New Enterprise Data Center vision. This week, I will try to get around to talking about some of theproducts that support those solutions.
There has been a lot of attention on XIV in the past few weeks, so I will start with that. Steve Duplessie, anIT industry analyst from Enterprise Strategy Group (ESG) had a post [Adaptec buys Aristos, Tom Cruise, XIV, and Logical Assumptions] with some interesting observations and some sage advice.Val Bercovici on his NetApp Exposed blog, has a post [Has Storage Swift-Blogging Finally Jumped the Shark?] which blasts EMC for their negativity.
(For those not in the USA, swift-blogging is a reference tofalse accusations and negative remarks made during the U.S. 2004 presidential election by the[Swift Boat Veterans], and ["jumping the shark"] is a reference to [a TV show that ran out of interesting and relevant topics].For movie sequels, the comparable phrase is ["nuke the fridge"] in reference to the most recent Indiana Jones' movie.)
I was going to set the record straight on a variety of misunderstandings, rumors or speculations, but I think most have been taken care of already. IBM blogger BarryW covered the fact that SVC now supports XIV storage systems, in his post[SVC and XIV],and addressed some of the FUD already. Here was my list:
- Now that IBM has an IBM-branded model of XIV, IBM will discontinue (insert another product here)
I had seen speculation that XIV meant the demise of the N series, the DS8000 or IBM's partnership with LSI.However, the launch reminded people that IBM announced a new release of DS8000 features, new models of N series N6000,and the new DS5000 disk, so that squashes those rumors.
- IBM XIV is a (insert tier level here) product
While there seems to be no industry-standard or agreement for what a tier-1, tier-2 or tier-3 disk system is, there seemed to be a lot of argument over what pigeon-hole category to put IBM XIV in. No question many people want tier-1 performance and functionality at tier-2 prices, and perhaps IBM XIV is a good step at giving them this. In some circles, tier-1 means support for System z mainframes. The XIV does not have traditional z/OS CKD volume support, but Linux on System z partitions or guests can attach to XIV via SAN Volume Controller (SVC), or through NFS protocol as part of the Scale-Out File Services (SoFS) implementation.
Whenever any radicalgame-changing technology comes along, competitors with last century's products and architectures want to frame the discussion that it is just yet another storage system. IBM plans to update its Disk Magic and otherplanning/modeling tools to help people determine which workloads would be a good fit with XIV.
- IBM XIV lacks (insert missing feature here) in the current release
I am glad to see that the accusations that XIV had unprotected, unmirrored cache were retracted. XIV mirrors all writes in the cache of two separate modules, with ECC protection. XIV allows concurrent code loadfor bug fixes to the software. XIV offers many of the features that people enjoy in other disksystems, such as thin provisioning, writeable snapshots, remote disk mirroring, and so on.IBM XIV can be part of a bigger solution, either through SVC, SoFS or GMAS that provide thebusiness value customers are looking for.
- IBM XIV uses (insert block mirroring here) and is not as efficient for capacity utilization
It is interesting that this came from a competitor that still recommends RAID-1 or RAID-10 for itsCLARiiON and DMX products.On the IBM XIV, each 1MB chunk is written on two different disks in different modules. When disks wereexpensive, how much usable space for a given set of HDD was worthy of argument. Today, we sell you abig black box, with 79TB usable, for (insert dollar figure here). For those who feel 79TB istoo big to swallow all at once, IBM offers "capacity on demand" pricing, where you can pay initially for as littleas 22TB, but get all the performance, usability, functionality and advanced availability of the full box.
- IBM XIV consumes (insert number of Watts here) of energy
For every disk system, a portion of the energy is consumed by the number of hard disk drives (HDD) andthe remainder to UPS, power conversion, processors and cache memory consumption. Again, the XIV is a bigblack box, and you can compare the 8.4 KW of this high-performance, low-cost storage one-frame system with thewattage consumed by competitive two-frame (sometimes called two-bay) systems, if you are willing to take some trade-offs. To getcomparable performance and hot-spot avoidance, competitors may need to over-provision or use faster, energy-consuming FC drives, and offer additional software to monitor and re-balance workloads across RAID ranks.To get comparable availability, competitors may need to drop from RAID-5 down to either RAID-1 or RAID-6.To get comparable usability, competitors may need more storage infrastructure management software to hide theinherent complexity of their multi-RAID design.
Of course, if energy consumption is a major concern for you, XIV can be part of IBM's many blended disk-and-tapesolutions. When it comes to being green, you can't get any greener storage than tape! Blended disk-and-tapesolutions help get the best of both worlds.
Well, I am glad I could help set the record straight. Let me know what other products people you would like me to focus on next.
technorati tags: IBM, XIV, disk, storage, system, Steve Duplessie, ESG, Val Bercovici, NetApp, BarryW, SVC, DS8000, N6000, DS5000, mainframe, z/OS, CKD, SoFS, NFS, ECC, HDD, RAID, UPS, availability, reliability, performance, usability, blended disk-and-tape, green
Has EMC stooped so low that they have to resort to Hitachi math for their latest performance claims?
Readers might remember that just a few months ago, I had a blog post [Is this what HDS tells our mainframe clients?] pointing out the outlandish comparison Hitachi was using in their presentations. Their response was to cover it up, forcing me to follow up with my post [The Cover-up is worse than the original crime]. To their credit, they eventually removed the false and misleading information from their materials.
Now an avid reader of my blog has brought this to my attention. Apparently,
EMC has been showing customers a presentation
[Accelerating Storage Transformation with VMAX and VPLEX] with false and misleading comparison claims between IBM DS8000, HDS VSP and EMC VMAX 40K disk system performance.
(FTC Disclosure: This would be a good time to remind my readers that I work for IBM and own IBM stock. I do not endorse any of the EMC or HDS products mentioned in this post, and have no financial affiliation or investments directly with either EMC nor HDS. I am basing my information solely on the presentation posted on the internet and other sources publicly available, and not on any misrepresentations from EMC speakers at the various conferences where these charts might have been shown.)
The problem with misinformation is that it is not always obvious. The EMC presentation is quite pretty and professional-looking. It is the typical slick, attention-getting, low-content, over-simplified marketing puffery you have come to expect from EMC. There are two slides in particular that I have issue with.
This first graphic implies that IBM and HDS are nearly tied in performance, but that EMC VMAX 40K has nearly triple that bandwidth. Overall the slide has very little detail. That makes it difficult to determine what exactly is being claimed and whether a fair comparison is being made.
- The title claims that VMAX 40K is "#1 in High Bandwidth Apps". Only three disk systems are shown so the claim appears to be relative to only the three systems. The wording "High Bandwidth Apps" is confusing considering the cited numbers are for disk systems and no application is identified. By comparison, IBM SONAS can drive up to 105 GB/sec sequential bandwidth, nearly double what EMC claims for its VMAX 40K, so EMC is certainly not even close to #1.
- Is the workload random or sequential? That is not easy to determine. The use of "GB/s" along with the large block size of 128KB implies the I/O workload is sequential, which is great for some workloads like high performance computing, technical computing and video broadcasts. Random workloads, on the other hand, are usually measured in I/Os per second (IOPS) with a block size ranging 4KB to 64KB. (I am assuming the 128K blocks refers to 128KB block size, and not reading the same block of cache 128,000 times.)
- The slide states "Maximum Sustainable RRH Bandwidth 128K Blocks". The acronym "RRH" is not defined; but I suspect this refers to "random read hits". For random workloads, 100 percent random read hits from cache represents one corner of the infamous "four corners" test. Real-world workloads have a mix of reads and writes, and a mix of cache hits and cache misses. It is also unclear whether the hits are from standard data cache or from internal buffers in adapters (perhaps accessing the same blocks repeatedly) or something else. So is this really for a random workload, or a sequential workload?
(The term "Hitachi Math" was coined by an EMC blogger precisely to slam Hitachi Data Systems for their blatant use of four-corners results, claiming that spouting ridiculously large, but equally unrealistic, 100 percent random read hit results don't provide any useful information. I agree. There are much better industry-standard benchmarks available, such as SPC-1 for random workloads, SPC-2 for sequential workloads, and even benchmarks for specific applications, that represent real-world IT environments. To shame HDS for their use of four-corners results, only for EMC themselves to use similar figures in their own presentation is truly hypocritical of them!)
- The IBM system is identified as "DS8000". DS8000 is a generic family name that applies to multiple generations of systems first introduced in 2004. The specific model is not identified, but that is critical information. Is this a first generation DS8100, or the latest DS8800, or something in between?
The slide says "Full System Configs", but that is not defined and configuration details are not identified. Configuration details, also critical information in assessing system performance capabilities, are not specified. If the EMC box costs seven times more than IBM or HDS, would you really buy it to get 3x more performance? Is the EMC packed with the maximum amount of SSD? Were there any SSD in the IBM or HDS boxes to match?
The source of the claimed IBM DS8000 performance numbers is not identified. Did they run their own tests? While I cannot tell, the VMAX may have been configured with 64 Fibre Channel 8Gbps host connections. In that case each channel is theoretically capable of supporting about 800 MB/s at 100% channel utilization. Multiplying 64 x 800MB/s = 51.2GB/s, so did EMC just do the performance comparison on the back of a napkin, assuming there are no other bottlenecks in the system? Even then, I would not round up 51.2 to 52!
- Response times were not identified. For random I/Os, response time is a very important metric. It is possible that the Symmetrix was operating with some resources at 100% utilization to get the highest GB/s result, but that would likely make I/O response times unacceptable for real-world random I/O workloads.
IBM and HDS have both published Storage Performance Council [SPC] industry-standard performance benchmarks. EMC has not published any SPC benchmarks for VMAX systems. If EMC is interested in providing customers with audited, detailed performance information along with detailed configuration information, all based on benchmarks designed to represent real-world workloads, EMC can always publish SPC benchmark results as IBM and other vendors have done. In past blog fights, EMC resorts to the excuse that SPC isn't perfect, but can they really argue that vague and unrealistic claims cited in its presentation are better?
The second graphic is so absurd, you would think it came directly from Larry Ellison at an Oracle OpenWorld keynote session. EMC is comparing a configuration with VMAX 40K plus an EMC VFCache host-side flash memory cache card to a configuration with an IBM and HDS disk system without host-side flash memory cache also configured. The comparison is clearly apples-to-oranges. Other disk system configuration details are also omitted.
FAST VP is EMC's name for its sub-volume drive tiering feature, comparable to IBM Easy Tier and Hitachi's Dynamic Tiering. The graph implies that IBM and HDS can only achieve a modest increment improvement from their sub-volume tiering. I beg to differ. I have seen various cases where a small amount of SSD on IBM DS8000 series can drastically improve performance 200 to 400 percent.
The "DBClassify" shown on the graph is a tool run as part of an EMC professional services offering called Database Performance Tiering Assessment, makes recommendations for storing various database objects on different drive tiers based on object usage and importance. Do you really need to pay for professional services? With IBM Easy Tier, you just turn it on, and it works. No analysis required, no tools, no professional services, and no additional charge!
- VFCache is an optional product from EMC that currently has no integration whatsoever with VMAX. A fair comparison would have included a host-side flash memory cache (from any vendor) when the IBM or HDS storage system was configured. Or leave it out altogether and just focus on the sub-volume tiering comparison.
Keep in mind that EMC's VFCache supports only selected x86-based hosts. IBM has published a [Statement of Direction] indicating that it will also offer this for Power systems running AIX and Linux host-side flash memory cache integrated with DS8000 Easy Tier.
I feel EMC's claims about IBM DS8000 performance are vague and misleading. EMC appears to lack the kind of technical marketing integrity that IBM strives to attain.
Since EMC is not able or willing to publish fair and meaningful performance comparisons, it is up to me to set the record straight and point out EMC's failings in this matter.
Reminder: It's not to late to register for my Webcast "Solving the Storage Capacity Crisis" on Tuesday, September 25. See my blog post [Upcoming events in September] to register!
technorati tags: IBM, DS8000, DS8800, HDS, VSP, EMC, VMAX, Symmetrix, VFCache, Easy Tier, FAST VP
Yesterday, I promised I would cover other products from the Feb 12 announcement. Today I will focus on the IBM SAN768B director. Some people are confused on the differences between switchesand directors. I find there are three key differences:
- Directors are designed to be 24x7 operation, highly available with no single points of failure or repair. Generally, all components in directors are redundant and hot-swappable, including Control Processors. In switches, some components are redundant and hot-swappable, such as fans and power supplies), but not the “motherboard” or controller. Often you have to take down a switch to make firmware or major hardware changes or upgrades.
- Directors are designed to take in "blades" with different features, port counts, or protocol capabilities. You can add or remove blades while the system is up and running. Switches have a fixed number of ports. (A Small Form-factor Pluggable optical transceiver [SFP] is the component that turns electric pulses into light pulses (and visa versa). You plug the SFP into the switch, and then the fiber optic cable is plugged into the SFP).
With switches, you often start with a base number of active ports, and then can enable the rest of the ports as you need them.
- Directors have hundreds of ports. Switches tend to have 64 ports or less.
Last year, Brocade acquired McDATA. Both were OEMs for IBM, and IBM distinguished that in the naming convention. The IBM SAN***B name was used to denote products manufactured for IBM by Brocade, and a SAN***M name was used to denote products manufactured by McDATA.
At that time, Brocade and McDATA equipment did not mix very well on the same fabric, so IBM retained the naming convention so that you as a customer knew what it worked with.
Brocade now has released with new levels of both operating systems--Brocade's FOS and McDATA's EOS--and their respective fabric managers--Brocade Fabric Manager (FM) and McDATA's Enterprise Fabric Connectivity Manager (EFCM)--so that they have full interoperability.
Brocade's goal is to enhance EFCM to be a common software management platform for all of their products going forward.
IBM used the maximum port count in the name to provide some clue as to the size of the switch or director. The SAN16B-2 or the SAN32B-3 are switches that have a maximum of 16 and 32 ports. The SAN256B supports a maximumeight blades of your choosing.Two different types were supported for FC ports, a 16-port blade and a 32-port blade.If all eight were 32-port blades then the maximum was 256 ports, hence the name. But then Brocade began offering 48-port blades. Should IBM change the name? No, it decided to leave itthe SAN256B even though it can now have a maximum of 384 ports.
Not to confuse anyone, the SAN768B also has a maximum of 384 ports, in the same 14U dimensions, but with a special twist. Normally to connect two directors together you use up ports from each, in what are called "inter-switch links" (ISL).These are ports you are taking away from availability from the servers and storage controllers. The SAN768Boffers a new alternative called "inter-chassis links". Each SAN768B has two processing blades, and each has two ICL ports, so with just four two-meter (2m) cables, you get the equivalent of 128 FC 8 Gbps ISL links without using 128 individual ports on each side. That is like giving you 256 ports back for use with servers and storage!
Since IBM directors require 240 volt power, IBM TotalStorage SAN Cabinet C36 include power distribution units (PDUs). PDUs are just glorified power strips, but a new intelligent PDU (iPDU) option introduces additional intelligence to monitor energy consumption for customers looking to measure, and perhaps charge back, energy consumption to the rest of the business. You can stack two SAN768B in one cabinet, one on top of the other, and connected via ICLs, it wouldlook like one huge 768-port backbone.
As a backbone for your data center, the SAN768B is positioned for two emerging technologies:
- 8 Gbps Fibre Channel (FC)
The SAN768B is powerful enough to have 32-port blades run full speed on all ports off-blade without oversubscription. Oversubscription is an emotional topic.
Normally, blades (like switches) can handle all traffic at full speed without delays provided the in-bound and out-bound ports involved are all on the same blade. In a director, however, if you need to communicate from a port on one blade to a port on a different blade, it is possible that off-blade traffic might be constrained or delayed in its transit across the backplane.
On the SAN768B, both the 16-port and 32-port blades can run at full 8 Gbps speed, and the 48-port is exposed to oversubscription only if you have more than 32-ports running at full 8 Gbps transferring data off-blade concurrently.
The new 8 Gbps SFPs support auto-negotiation at N-1 and N-2 generation link speeds. This means that they will automatically slow down when communicating with 4Gpbs and 2 Gbps devices, but they cannot communicate with 1 Gbps devices. If you are still using 1 Gbps devices in your data center, you will need to use 4 Gbps SFPs (which also support 2 Gbps and 1 Gbps link speeds) to communicate with those older devices.
- Fibre Channel over Ethernet (FCoE)
Wikipedia has a good summary of [FCoE].
Basically, this new technology enables transport of Fibre Channel packets over 10 Gbps Ethernet links. This 10 Gbps Ethernet can also be used to carry traditional iSCSI and TCP/IP traffic. FCoE introduces new extensions to provide Fibre Channel characteristics, like being lossless, and offering consistent performance. The ANSI T11 team is driving FCoE as an open standard, and at the moment it is not fully baked. I suggest you don't buy any FCoE equipment prematurely, as pre-standard devices or host bus adapters could get you burned later when the standard is finalized.
The idea is that FCoE blades can be installed in a SAN768B along with traditional FC blades, allowing routing of traffic between traditional FC and new FCoE ports. Those who have invested in FCIP for long distance replication will be able to continue using either FC or FCoE inputs.
One of the big drivers of FCoE is IBM BladeCenter. Currently, most BladeCenter blades support both Ethernet and FC connectivity and are connected to both Ethernet and FC switches on the back of each BladeCenter chassis. With FCoE, we have the potential to run both FC and IP traffic across simpler all-Ethernet blades, connecting through all-Ethernet switches on the backs of each chassis.
For more information on the IBM SAN768B, see the [IBM Press Release]. For more detailson Brocade's strategy, here is an 8-page white paper on their[Data Center Fabric] vision.
technorati tags: IBM, SAN768B, SAN, switch, director, backbone, SFP, Brocade, McDATA, BOS, EOS, BFM, EFCM, blade, ISL, ICL, FC, FCP, FCIP, FCoE, BladeCenter, Ethernet, 8Gbps, 10GbE, Data Center Fabric
The technology industry is full of trade-offs. Take for example solar cells that convert sunlight to electricity. Every hour, more energy hits the Earth in the form of sunlight than the entire planet consumes in an entire year. The general trade-off is between energy conversion efficiency versus abundance of materials:
- Get 9-11 percent efficiency using rare materials like indium (In), gallium (Ga) or cadmium (Cd).
- Get only 6.7 percent efficiency using abundant materials like copper (Cu), tin (Sn), zinc (Zn), sulfur (S), and selenium (Se)
IBM has eliminated this trade-off with a record-setting breakthrough last week, demonstrating 9.6 percent efficiency [thin film solar cells using earth-abundant materials].
A second trade-off is exemplified by EMC's recent GeoProtect announcement. This appears similar to the geographic dispersal method introduced by a company called [CleverSafe]. The trade-off is between the amount of space to store one or more copies of data and the protection of data in the event of disaster. Here's an excerpt from fellow blogger Chuck Hollis (EMC) titled ["Cloud Storage Evolves"]:
"Imagine a average-sized Atmos network of 9 nodes, all in different time zones around the world. And imagine that we were using, say, a 6+3 protection scheme.
The implication is clear: any 3 nodes could be completely lost: failed, destroyed, seized by the government, etc.
-- and the information could be completely recovered from the surviving nodes."
For organizations worried about their information falling into the wrong hands (whether criminal or government sponsored!), any subset of the nodes would yield nothing of value -- not only would the information be presumably encrypted, but only a few slices of a far bigger picture would be lost.
Seized by the government? falling into the wrong hands? Is EMC positioning ATMOS as "Storage for Terrorists"? I can certainly appreciate the value of being able to protect 6PB of data with only 9PB of storage capacity, instead of keeping two copies of 6PB each, the trade-off means that you will be accessing the majority of your data across your intranet, which could impact performance. But, if you are in an illicit or illegal business that could have a third of your facilities "seized by the government", then perhaps you shouldn't house your data centers there in the first place. Having two copies of 6PB each, in two "friendly nations", might make more sense.
(In reality, companies often keep way more than just two copies of data. It is not unheard of for companies to keep three to five copies scattered across two or three locations. Facebook keeps SIX copies of photographs you upload to their website.)
ChuckH argues that the governments that seize the three nodes won't have a complete copy of the data. However, merely having pieces of data is enough for governments to capture terrorists. Even if the striping is done at the smallest 512-byte block level, those 512 bytes of data might contain names, phone numbers, email addresses, credit cards or social security numbers. Hackers and computer forensics professionals take advantage of this.
You might ask yourself, "Why not just encrypt the data instead?" That brings me to the third trade-off, protection versus application performance. Over the past 30 years, companies had a choice, they could encrypt and decrypt the data as needed, using server CPU cycles, but this would slow down application processing. Every time you wanted to read or update a database record, more cycles would be consumed. This forced companies to be very selective on what data they encrypted, which columns or fields within a database, which email attachments, and other documents or spreadsheets.
An initial attempt to address this was to introduce an outboard appliance between the server and the storage device. For example, the server would write to the appliance with data in the clear, the appliance would encrypt the data, and pass it along to the tape drive. When retrieving data, the appliance would read the encrypted data from tape, decrypt it, and pass the data in the clear back to the server. However, this had the unintended consequences of using 2x to 3x more tape cartridges. Why? Because the encrypted data does not compress well, so tape drives with built-in compression capabilities would not be able to shrink down the data onto fewer tapes.
(I covered the importance of compressing data before encryption in my previous blog post
[Sock Sock Shoe Shoe].)
Like the trade-off between energy efficiency and abundant materials, IBM eliminated the trade-off by offering compression and encryption on the tape drive itself. This is standard 256-bit AES encryption implemented on a chip, able to process the data as it arrives at near line speed. So now, instead of having to choose between protecting your data or running your applications with acceptable performance, you can now do both, encrypt all of your data without having to be selective. This approach has been extended over to disk drives, so that disk systems like the IBM System Storage DS8000 and DS5000 can support full-disk-encryption [FDE] drives.
Certainly, something to think about!
technorati tags: , sunlight, solar cells, electricity, indium, gallium, cadmium, copper, tin, zinc, sulfur, selenium, thin+film, efficiency, EMC, Chuck Hollis, GeoProtect, Cleversafe, governement, seizure, Facebook, terrorists, encryption, forensics, hackers, protection, performance, disk, tape
It's official! My "blook" Inside System Storage - Volume I
is now available.
|This blog-based book, or “blook”, comprises the first twelve months of posts from this Inside System Storage blog,165 posts in all, from September 1, 2006 to August 31, 2007. Foreword by Jennifer Jones. 404 pages.|
- IT storage and storage networking concepts
- IBM strategy, hardware, software and services
- Disk systems, Tape systems, and storage networking
- Storage and infrastructure management software
- Second Life, Facebook, and other Web 2.0 platforms
- IBM’s many alliances, partners and competitors
- How IT storage impacts society and industry
You can choose between hardcover (with dust jacket) or paperback versions:
This is not the first time I've been published. I have authored articles for storage industry magazines, written large sections of IBM publications and manuals, submitted presentations and whitepapers to conference proceedings, and even had a short story published with illustrations by the famous cartoon writer[Ted Rall].
But I can say this is my first blook, and as far as I can tell, the first blook from IBM's many bloggers on DeveloperWorks, and the first blook about the IT storage industry.I got the idea when I saw [Lulu Publishing] run a "blook" contest. The Lulu Blooker Prize is the world's first literary prize devoted to "blooks"--books based on blogs or other websites, including webcomics. The [Lulu Blooker Blog] lists past year winners. Lulu is one of the new innovative "print-on-demand" publishers. Rather than printing hundredsor thousands of books in advance, as other publishers require, Lulu doesn't print them until you order them.
I considered cute titles like A Year of Living Dangerously, orAn Engineer in Marketing La-La land, or Around the World in 165 Posts, but settled on a title that matched closely the name of the blog.
In addition to my blog posts, I provide additional insights and behind-the-scenes commentary. If you go to the Luluwebsite above, you can preview an entire chapter in its entirety before purchase. I have added a hefty 56-page Glossary of Acronyms and Terms (GOAT) with over 900 storage-related terms defined, which also doubles as an index back to the post (or posts) that use or further explain each term.
So who might be interested in this blook?
- Business Partners and Sales Reps looking to give a nice gift to their best clients and colleagues
- Managers looking to reward early-tenure employees and retain the best talent
- IT specialists and technicians wanting a marketing perspective of the storage industry
- Mentors interested in providing motivation and encouragement to their proteges
- Educators looking to provide books for their classroom or library collection
- Authors looking to write a blook themselves, to see how to format and structure a finished product
- Marketing personnel that want to better understand Web 2.0, Second Life and social networking
- Analysts and journalists looking to understand how storage impacts the IT industry, and society overall
- College graduates and others interested in a career as a storage administrator
And yes, according to Lulu, if you order soon, you can have it by December 25.
technorati tags: IBM, blook, Volume I, Jennifer Jones, system, storage, strategy, hardware, software, services, disk, tape, networking, SAN, secondlife, Web2.0, facebook, Lulu, publishing, Blooker Prize, articles, magazines, proceedings, Ted Rall, insights, glossary, early-tenure, mentors, library, classroom, administrator, print, publish, on demand