Q: So what does a PSM do?
A: PSM is assigned as the account relationship manager with responsibilities for:
- Situation Management and reporting
- Proactive problem prevention and knowledge transfer
- Strategic Advice such as: coordination of support and planning activities for the customer's environment
Q: Why should customer's purchase premium support?
A: Through software premium support and services, IBM provides an integrated set of support services that helps customers sustain and optimize IBM Software infrastructure. IBM software premium support is designed to complement software maintenance and provides value to customer's through proactive support services, knowledge sharing, and problem management. This program has been designed with an approach to allow flexibility in the level of service needed to align with the customer's business goals.
If you would like to learn more about IBM Software Premium Support, please post a comment or review the IBM Software Support Handbook.
Premium Service Manager/IT Specialist
Workplace, Portal, and Collaboration