The following contains information about the future direction of IBM products, but it not a commitment that IBM will deliver specific features or capabilities, or that IBM will deliver any product releases at all. Future product direction, dates, features or capabilities can change at any time without notice. The screen shots in the blog represent non-production build and the UI is subject to change.
This week’s Sametime Sunday will display the screen capture feature in Sametime 7.5. Before I was a PSM, I worked as a support engineer and this feature would of saved me time in problem determination and debugging. Working in a world wide support environment, many of my colleagues were located around the U.S. and abroad. There were countless times while trouble shooting issues over the phone that I wish I had a screen shots. Sametime 7.5 made receiving and sending screen shots easy and efficient. While in a chat, I can click on an action that will then allow me to square off a desktop image and place it into my chat window ready to be sent.
IBM Premium Service Manager/IT Specialist
Workplace, Portal, and Collaboration Software