No secret. I am a Premium Service Manager. One benefic of the program is our yearly Premium Support Seminar hosted in historic Boston. DominoPower Magazine this month posted a short article by Nancy Hand about her experience at the Lotus Premium Support Seminar that took place in June. The seminar presenters consist of notable IBM bloggers like Ed Brill, Alan Lepofsky, Mary Beth Raven, Susan Bulloch, Kathleen McGivney, Adam Gartenberg, and many more.