As many of you already know, I am a Premium Service Manager for Lotus. For a while, my group has been working on a customer Portal. A couple of months ago I posted a blog about the Portal. I am now pleased to announce we have developed a demo. The demonstration gives you a tour of each page of the portal -- highlighting the key points and benefits. Find out why some of our Premium Support customers have said, "I love this portal...it has everything I need!" and "This portal is a giant step forward for the customer."
So please take some time to view our new 11-minute demonstration of the IBM Workplace for Customer Support portal, available here:
InsideLotus - Lotus, Portal and Social Collaborative Software
From archive: September 2006 X
There are a series of upcoming Sametime 7.5 launch events throughout multiple countries. The kickoff event was in NY City this week where Mike Rhodin, Ken Bisconti, and other delivered a key note address that had everyone in attendance excited. The keynote is now available on webcast.
Additionally, next week, Dan Kehn, a Senior IT Specialist at IBM will be speaking about Using the Sametime Client Integration Guide for customization and plugin development. As Mike and Ken noted, Sametime 7.5 plugin development platform on eclipse allows beginner developers the tools and methods needed to create plugins for Sametime. I strongly urge you to view the Sametime 7.5 launch webcast followed by Dan's.
A couple or four random sightings in the last week or so for your consideration.
1. The Boston Globe reports that Cardinal O'Malley, of Boston will start blogging when he goes on a trip to Rome next week.
"It is a relatively new practice for clergy to write blogs. While O'Malley is not the first Catholic leader to do so, he is the highest-ranking, a church official said."Link to story in the Globe
Link to Cardinal O'Malley's blog
2. Brookline High School, in Massachusetts (USA), has been using blogging software for at least a year. They call their site "Blog Central" (same as what IBM calls our internal blogging site). Teachers can post assignments, students host their clubs there, and parents can see what's going on (within the bounds of the security imposed). My son is using his teacher's blog to post assignments and comment on classmate's work. Each school department seems to have an area and there's one for the headmaster's announcements, which I find invaluable, so I can "quiz" the kids about what happened at school. Otherwise, I'd have no idea. I heard that J.J. Allaire was helping them out. I did notice that they've posted videos using the Brightcove service, a Cambridge startup founded by his brother, Jeremy.
3. I was talking to a friend of mine who is a 7-8th grade History teacher. He was asking me about blogs and what they are used for. I explained what they were - a way to easily share information, even start a dialog with your colleagues - and he immediately understood. He was looking for a way to extend the conversation that the teachers in the school system normally have face-to-face every month or so. He also wanted to be able to share research and resources with his colleagues. Sounds like a good use of a blog.
4. Social-networking site Facebook is reportedly in talks with Yahoo for <insert Dr. Evil voice here> 1 billion dollars!
That's it for now!
Product Design Manager, Lotus[Read More]
No secret. I am a Premium Service Manager. One benefic of the program is our yearly Premium Support Seminar hosted in historic Boston. DominoPower Magazine this month posted a short article by Nancy Hand about her experience at the Lotus Premium Support Seminar that took place in June. The seminar presenters consist of notable IBM bloggers like Ed Brill, Alan Lepofsky, Mary Beth Raven, Susan Bulloch, Kathleen McGivney, Adam Gartenberg, and many more.
Great article out on developerWorks this week about using location awareness to build business and personal plugins for Sametime 7.5.
Developing a location awareness plug-in for IBM Lotus Sametime Connect V7.5
IBM Premium Service Manager/IT Specialist
Workplace, Portal, and Collaboration Software
TedStanton 0600014754 726 Views
IBM is once again hosting and designing the U.S. Open tennis website. While there is a lot going on with the site (all Linux!), with lots of technologies being used, the Workplace Web Content Management part is new this year.
"IBM Workplace Web Content Management is used to support the Web site publishing workflow and management of large volume of content (news stories, and photos). For written content generation, IBM WWCM is used by the USTA editors, writers, photographers, and audio/video specialists. It has a customized approval process, based on the type of content and enables the publisher and approver/s to be based in different locations."
There's a good customer reference write-up available here and a wider view of the whole thing here.
Product Design Manager