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Resource: Use the IBM Service Request Tool to review PMRs from the web
The IBM Service Request Tool is the best way to report a problem or open a PMR with IBM. If you are already a user of the Service Request Tool, you are probably familiar with some of its benefits. If you haven't used it before, try it the next time you need to contact IBM Support. To see one of the many advantages of Service Request, watch our new video showing you how you can view and update PMRs quickly and easily on the web. To access the Service Request Tool, visit the IBM Support Portal and click the Service Requests & PMRs tab.... [More]
Tags: tool request service im_resource pmr |
How to engage IBM support for software issues
There are several approaches to resolve your IBM software issues - 1. Search for answers from internet via search engines like Google, baidu or IBM website. 2. Post a question in dwAnswer community for simple questions https://developer.ibm.com/answers/index.html 3. Open a ticket for complex issues either through SR tool or call IBM hotline, this is open to entitled customers only and requires an "ICN" customer number。 SR tool link ... [More]
Tags: tool sr software support hotline handbook |
