Need to check the status of your service request on the go? IBM Service Request is available on your mobile device! You can view a list of PMRs, check status, view detailed information, add comments, search by PMR number or customer number, and more.   Watch this new two minute video to see Service Request Mobile in action and learn more!   To access IBM Service Request from your mobile device, visit ibm.com/support/servicerequest.

Tags:  im_resource mobile service request

  The IBM Service Request Tool is the best way to report a problem or open a PMR with IBM. If you are already a user of the Service Request Tool, you are probably familiar with some of its benefits. If you haven't used it before, try it the next time you need to contact IBM Support.   To see one of the many advantages of Service Request, watch our new video showing you how you can view and update PMRs quickly and easily on the web.    To access the Service Request Tool, visit the IBM Support Portal and click the Service Requests & PMRs tab.... [More]

Tags:  tool request service im_resource pmr

Our friends over in the IBM Electronic Support Community posted an announcement on Friday about the recent updates to IBM Service Request . Today's tip is to make sure you are aware of these new updates so you can take advantage of the new functionality when you need to open your next Service Request. The IBM Service Request Tool is a worldwide, consolidated system for submitting technical support requests for all IBM software products. Since that description might be a bit lengthy for you, just remember it as the fastest way to get in touch... [More]

Tags:  request service