The Power of Collecting Your IBM software isn't working as you expected it to, so you're ready to call IBM Support to get the help you need. Before you pick up the phone, search the IBM knowledge base and see if there is a Collecting Data document related to your situation. Collecting data documents (formerly MustGather documents) aid in problem determination and save time resolving problems by explaining what information needs to be gathered before calling IBM. Collecting data documents are an extension of the natural problem-solving... [More]

Tags:  mustgather problem_resolution troubleshooting collecting_data