100 Tech Tips, #52: Leaving your feedback just got even easier   You've done a search and you've found a technical document that matches your criteria.  That's great - now, what do you do? Here at IBM, we've love to get your feedback before you take that information to go and solve all of life's problems..  But who has the time???  No one wants to have to scroll all the way to the bottom of the page - my mouse-scrolling finger gets enough of a workout already!   Good news for you.  Now, the current 5 Star rating appears at the top right of a... [More]

Tags:  feedback ibm

  IBM significantly updated the IBM Support Portal with improvements to make this worldwide one-stop site for technical resources for all IBM products even more effective and useful for our clients. Some are adjustments our clients have requested, others are redesigns to improve our clients' efficiency finding the information they need. Here's a quick rundown of new capabilities to look for: Support for mobile users Enhanced Technical Support (ETS) client offering updates New design and color scheme Changes in module design in the... [More]

Tags:  update mobile feedback support web

Good news is.... well,  Good News!   Sometimes, it good to know that you are doing the right thing.  Within Information Management Support , we've been on a mission to improve the Technical Support content that we make available for you.   We've implemented a Knowledge-Centered Support (KCS) process to ensure that the content that we create is rooted in the reality of the problems you and other customers experience. We quality check the information we document. We've improved your ability to provide feedback to the information by simplifying... [More]

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STAR ME UP! Over the weekend, a pilot "Star Rating" program was deployed for several IBM products across the portfolio, including technical support documents for  Informix Servers and DB2 for Linux, Unix, and Windows. In the future, you will be able to see these ratings in the IBM Support Portal. This rating system is in addition to our current feedback mechanism, so please continue to let us know if our support documents help you achieve your goal and how we can improve them. Star me up!  I'll take you places that you've never, never... [More]

Tags:  db2 rating star feedback tagging informix

Making it easier to get your input We've made a few quick changes to make it easier for you to give us feedback on our technical support documents.  Now, when you find your solution, in the upper right you should see this: Make your selection and hit Submit - it's that easy! If you want to add more feedback, click on the "Would you like to make additional comments?" link, which will take you to the bottom of the page where you can add your thoughts, opinions, corrections, additions, email address - whatever's on your mind.   Your... [More]

Tags:  article document feedback technote

  Help Me Help You!  We hear you and are making it better! When you view one of our online documents, scroll down the page...... keep going...... don't stop...... ........right past the "Copyright and trademark information"............... "Rate this page" - YES, that's the place!    Some of you are kind enough to provide rating these three characteristics: This material provides me with the information I need. This material is clear and easy to understand. Did the information help you to achieve your goal? It is also very... [More]

Tags:  rating document article rate technote feedback comments