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100 Tech Tips: #85 Vocabulary you'll probably face during Problem Determination Support
During the process of Problem Determination with IBM Support Team, you will probably listen to the terms APAR and FixPack. As follows, an explanation for them: What is an APAR? An Authorized Program Analysis Report (APAR) documents and tracks software defects reported by you, the IBM customer. Support Team creates an APAR when it determines that a problem that a customer is experiencing is a suspected defect. After an APAR is a created, a corresponding Software Problem Report (SPR) is created. Any SPR with a related APAR is a customer... [More]
Tags: support im fix apar |
When is a door not a door? When it's APAR???
When is a door not a door? When it's APAR??? In response to your feedback, we are changing our email notification process for APAR subscriptions. If you have a My Notifications subscription to the APAR category for a product, you will receive email notification ONLY FOR NEW APARs. You CAN also subscribe to all APARs for a specific product component. To follow the resolution of a specific APAR : click the APAR link, and then subscribe to that APAR. This "Subscribe or Unsubscribe" link will allow you to create or update your... [More]
Tags: defect im email mynotifications apar problem |
