We are excited to announce a new Support Technical Exchange (STE) available for InfoSphere Information Server! Support Technical Exchanges feature a technical expert sharing his/her knowledge on a specific support-related topic. Following the presentation, the expert is available for questions and discussion. Sessions are designed to address specific technical issues and provide in-depth but narrowly focused training and education. Topic: Configuring LDAP/Active Directory filters for InfoSphere Information Server Date: Tuesday May 27,... [More]
What's new for you? Thanks to everyone who has been out there rating our documents on the web, we're now able to show you a list of the top rated documents in Support Portal. This is in addition to the "Most recent" and "Most viewed". So, if you are working in "browse" mode, trying to be proactive by visiting the Support Portal to keep an eye on - what's new, of course - then you need to check out the "Overview top ten" portlet! Enjoy!!!
Bye Bye, Control Center! So, what's next? Starting from DB2 Version 9.7, Control Center tools have been deprecated. In DB2 Version 10.1, Control Center tools and all the related components such
as wizards and advisors are discontinued. The following Control Center tools
and related features have been discontinued: Activity Monitor Command Editor Configuration Assistant Control Center and associated wizards and advisors Add Partitions launchpad Alter Database Partition Group wizard Backup wizard Configuration advisor wizard Configure... [More]
Need help with common DB2 security issues, than your in luck because we have put together the following links to help you with that: DB2 LDAP Crash On Linux SQL30082N Security processing failed with reason "19" ("USERID DISABLED or RESTRICTED"). SQLSTATE=08001 Error SQL30082N Reason Code 15 or 24 Receiving error SQL30082N reason code 42 when attaching to an instance. DB2Look command returns error SQL30082 rc=26. Receiving SQL30082 RC 3 when connecting from a remote client SQL30082 rc=24 connecting to a... [More]
One of our clients has a JCC application going through a DB2 Connect gateway connecting to DB2/Z database, instead of direct connection to DB2/Z. They wanted to know how to setup the automatic client re-route(ACR) if the DB2 Connect goes down. Here are the steps: Common Step: In the case of the DB2 Connect server, because there is no requirement for the synchronization of local databases, you only need to ensure that both the original and alternate DB2 Connect servers have the target IBM mainframe database cataloged in such a way that it... [More]
Need to check the status of your service request on the go? IBM Service Request is available on your mobile device! You can view a list of PMRs, check status, view detailed information, add comments, search by PMR number or customer number, and more. Watch this new two minute video to see Service Request Mobile in action and learn more! To access IBM Service Request from your mobile device, visit ibm.com/support/servicerequest.
Hi there! When you open a Problem Management Record (PMR) with DB2 Support team, first thing we are interested in looking at is db2support.zip. Its a great handy tool collecting background information on your environment. Ever wondered what it has? Extracting the db2support.zip file, the following files and directories were collected: DB2CONFIG/ - Configuration information (for example, database, database manager, BP, CLI, db2 node configuration and Java developer kit, among others) The files have “supp_cfg” as the file... [More]
The Information on Demand Conference will get under way this weekend! If you aren't able to attend the event in person, there are many ways to connect with the event from home. Check out our suggestions below:
On the IOD Livestream site , you can watch streaming video of the conference throughout the day. See the EXPO, listen to keynote speeches, watch interviews with key IBMers and IOD attendees.
Connect with our Support Leaders on Facebook! Our Leaders are at the event and actively posting photos and information from the conference to... [More]
We have seen many customers having problems with the db2iupgrade command. Some are very common and can be resolved in seconds. To save your time, here is the most common problem while upgrading and some tried and tested solutions to overcome it. Problem Description : When you try to upgrade a db2 database using db2iupgrade command sometimes it may fail with following error message : DBI1264E Errors were encountered in running db2iupgrade. Please refer to the installation log file /tmp/db2iupgrade.log.xxxxxxx In the db2iupgrade.log file it... [More]
How to restore critical administrative files with onbar utility? It is already known to us that onbar backs up some critical administrative files during storage space backup. These critical files are as follows: The onconfig file UNIX: The sqlhosts file The ON-Bar emergency boot file: ixbar.servernum The server boot file: oncfg_servername.servernum There may be a situation when you need to restore one of these files, for example: replace disks, restore to a second computer system (imported restore) etc. However, previously there was no easy way... [More]
IBM InfoSphere Data Explorer, Version 8.2-2 is available to download. InfoSphere Data Explorer Version 8.2-2 includes the following updates: • Data Explorer Engine uses Installation Manager 1.6.1, which provides a 64-bit version of Data Explorer Engine. It is therefore no longer necessary to install 32-bit libraries to use Installation manager on Linux systems. • Data Explorer Engine now supports optionally displaying query results in original document formats, known as rich preview. Displaying rich preview results in a browser is not... [More]
The Power of Collecting Your IBM software isn't working as you expected it to, so you're ready
to call IBM Support to get the help you need. Before you pick up the
phone, search the IBM knowledge base and see if there is a Collecting
Data document related to your situation. Collecting data documents (formerly MustGather documents) aid in
problem determination and save time resolving problems by explaining
what information needs to be gathered before calling IBM. Collecting data documents are an extension of the natural