If you have opened a Service Request (SR) in the past month, you may have noticed some important changes to the application to make SR even more secure. Email verification is no longer optional -- it is now a mandatory part of the Service Request process. Why did we do this? Here are a few reasons: This change simplifies user registration across IBM Fix Central and SR.   All users with unverified email addresses will be guided through the verification process quickly Overall smoother transition experience between IBM sites In addition to... [More]

Hello everyone! We hope you are planning to join us again at IOD 2013! The location is the same (the amazing Mandalay Bay in Vegas) but the date has changed. This year, IOD will be held November 3-7 instead of the last week of October. Your Support teams representing Information Management, Enterprise Content Management, and Business Analytics software, along with our counterparts from the Accelerated Value Program and Lab Services, are coming together to offer you a bigger and better experience this year! More details on what we have in store... [More]

Have you ever tried watching on of our IBM Support videos on YouTube? We have a wide variety of videos available on the IBM Electronic Support Channel on topics ranging from signing in to the Support Portal to leaving us document feedback and everything in between! Today, we wanted to make you aware of a few NEW videos: General Using IBM's Software Compatibility Reports Downloads and Fixes How to download HMC fixes based on the system firmware... [More]

You may download the MDM v11.0 eGA from the IBM Passport Advantage website: body { margin: 0 0 0 0; padding:0 0 0 0 } td,div { font-family:Segoe UI;font-size:9pt;vertical-align:top } /* Copyright IBM Corp. 2012 All Rights Reserved. */ body { margin: 0 0 0 0; padding:0 0 0 0; overflow:hidden; } .transcript { background-color:#d2d2d2; } .messageBlock { padding-left:10px; padding-right:10px; margin-bottom:3px } .message { padding-left:20px; margin-left:95px; word-wrap:break-word; white-space:-moz-pre-wrap;... [More]

Tags:  mdmcs requirement system infocenter mdm

I thought I would get my BLOG started by saying I'm excited about 12.10 the latest and greatest INFORMIX DYNAMIC SERVER which was available for download as of March 26. When downloading the product from Passport Advantage (PPA) you will notice a new naming convention. In a nutshell, as far as name changes go, Growth became Workgroup, Ultimate became Enterprise, and Warehouse became Advanced. Old      New  Informix Growth Informix Workgroup Informix Growth Warehouse Informix Advanced Workgroup Informix Ultimate Informix... [More]

Tags:  informix im_resource

So, someone asked  you to install InfoSphere DataStage Server for a new environment in your enterprise, or, to install the new DS version. You, obviously, ask for the media (CD/DVD/zip) to install it, but, then you realize that you have to obtain it from wherever it's legal to obtain. Question now is... where? how? Here are some links to download installation packages of InfoSphere DataStage Server 8.7 for different operating systems from IBM Passport Advantage. So start downloading and install IS DataStage!!   InfoSphere... [More]

Tags:  imsupport datastage download infosphere

Informix Support is there when you need us most. However, you may not know that you can help Informix Support to diagnose and debug a problem by using 'Must Gather Documents'. 'Must Gather Documents' aid in problem determination, and save time resolving problems by explaining what information needs to be gathered prior to contacting Informix Support. Gathering this information helps familiarize you with the troubleshooting process and saves you time. Support is working behind the scenes to make diagnose and debug problem easier and fulfill your... [More]

Tags:  im_events im_resource

Did you find an answer that solved your issue? Have trouble finding what you need? Please let us know! Whether you have comments, questions, suggestions or ratings, we love to receive your feedback. Help us serve you better by sharing your feedback! Did you know?         IBM Information Management Support experts review every single piece of feedback received on our IBM Support content               IBM Information Management Support experts are networking on Twitter, Facebook, and Blogs               You can leave us feedback in numerous ways:... [More]

Tags:  im_support

                      The very first Information Platforms & Solutions Support Newsletter  is out!      View it here:   http://www.bitly.com/ipsnewsltr      Highlights :  Welcome from Gene Faessler, Director, Worldwide Information Platforms & Solutions Support Instructions on how to subscribe  Automating data collection  Learning with IBM Education Assistant Find Fixes Fast     The support teams for: InfoSphere Information Server InfoSphere Replication Server InfoSphere Change Data Capture InfoSphere Master Data Management Server... [More]

Tags:  im_resource

Along with our Thoughts from Information Management Support blog here on developerWorks, we also share information on:       Facebook IBM IM Support:  facebook.com/IBMInformationManagementSupport IBM DB2 Support LUW:  facebook.com/DB2Support       Twitter  @IBM_IM_Support:   twitter.com/ibm_im_support @DB2_Support:   twitter.com/db2_support       YouTube IBM Information Management Spt:  youtube.com/IBMIMSupport        

Commitment is hard. It's much easier to put your effort toward a quick goal, get it done, and move on. But achieving a quick goal doesn't always provide the best long term results. Last June, our blog authors made a commitment - 100 posts to honor IBM's Centennial anniversary. This post marks the completion of that commitment, and we'd like to say "Thanks" to everyone. Readers - thank you for your interest. We hope that you find our information relevant and helpful. Here are the names of some of the authors who have... [More]

Tags:  im_resource

  There might be a need where you want to have log shipping for HADR on a private network and have your customers connect to the primary database on a public network via the Virtual IP address.  Initial steps for db2haicu can be found here . The following steps explain how to setup hadr/db2haicu on a private network (for log shipping) and public network(for the application): 1. Setup HADR pair using the IP-Address of the Private Network for the HADR_LOCAL_HOST and HADR_REMOTE_HOST 2. Ensure that the databases are in peer state by running 'db2pd... [More]

Tags:  network hadr db2haicu db2 private public im_techtip

100 Tech Tips: #86 What information is in the name of the db2fmp   The db2fmp or DB2 Fenced Mode Process is used to run untrusted external routines. These routines can be created in a variety of languages and can be thread-safe (meaning it is safe to run them in a multi-threaded db2fmp process with other unrelated routines), or not thread-safe (meaning they will be run in a single db2fmp process). The name of the db2fmp in the ps output can be used to determine the language and thread-safeness of the db2fmp. The name also indicates if... [More]

Tags:  procedure udf fmp routines stored db2

  Did you know? IBM product experts respond to every single piece of feedback received on our IBM Support content   Help us serve you better by providing feedback.   Contact us through email with any comments or suggestions   Click "[+] Feedback" on IBM.com     Selecting a 5 star rating and/or leaving comments on our technical content  - Click on the 5 star ratings on our content  - Let us know if the document helped you solve your problem  - Leave specific comments about... [More]