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Do you have questions about InfoSphere DataStage? Do you need help with a trace or connection issues? I am happy to share with you new resources to answer some of those questions! Let IBM Education Assistant modules help.
Let's begin troubleshooting InfoSphere DataStage now.
The following IBM Education Assistant modules will help you troubleshoot IBM InfoSphere DataStage issues for versions 7.5, 8.0.1, and 8.1.
Posted by Gene Knapp
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A Proven Practices document provides rich technical information that is tried, tested, and proven to help you succeed with IBM products in a specific technology environment. It can be about any topic: problem solution or problem preventative. Proven Practice documents are usually written by senior support staff, based on real customer experiences.
To find Proven Practices, go to the IBM Support Portal. Enter "proven
practices" in the Search support portlet and click the arrow. Here are
some new and popular Proven Practices documents:
Prove it to yourself: use our Proven Practices and become a master of IBM software products! Let us know what you think about Proven Practices, or send us a proven practice, tip, technique, or guideline that you would like to share with others by filling in the feedback form at the bottom of the document.
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Analyze This!Let's continue last week's scenario: your IBM software isn't working as you expected it to, but instead of calling IBM right away, you found an appropriate Collecting Data document. You've collected the data, but wait--there is still one more step you can take before you pick up that phone. You can return to the IBM knowledge base and find an Analyzing Data document related to your situation.
Analyzing Data documents explain how to analyze the data captured in the Collecting Data document. They document the best practices that IBM tech support follows for leveraging the collected data to quickly identify the root cause and take appropriate action. They also suggest tools that you can use to analyze the data to identify a solution faster.
To find an Analyzing Data document, go to the IBM Support Portal. Enter some keywords that describe your issue along with "analyzing data". For example, entering onbar "analyzing data" returns Analyzing data for Onbar problems.
Here are some other popular Analyzing Data documents:
We want to improve our self-help documents! Fill in the feedback form at the bottom of a document and tell us what worked or didn't work for you.
Next up: IBM Education Assistant and Knowledge Now
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The Power of CollectingYour IBM software isn't working as you expected it to, so you're ready to call IBM Support to get the help you need. Before you pick up the phone, search the IBM knowledge base and see if there is a Collecting Data document related to your situation.
Collecting data documents (formerly MustGather documents) aid in
problem determination and save time resolving problems by explaining
what information needs to be gathered before calling IBM.
Collecting data documents are an extension of the natural
problem-solving process that IBM Support pursues. They assume that a
problem or situation has been recognized and information must be
collected for further investigation. Often, during the process of
collecting data related to a problem, the nature of the problem, and
often the solution, becomes apparent. Therefore, Collecting Data
documents serve two purposes:
Here are some popular Collecting Data documents:
Begin your collection today!
Next up: Analyzing data