If you are an IBM Site Technical Contact (STC) or if you want to know how to identify STCs in your organization, you should watch the newest video on the IBM Electronic Support Channel!
Each organization selects a Site Technical Contact when it purchases software from IBM. The STC completes the following common tasks to make sure you and your colleagues can easily access IBM Support:
Providing access to IBM Service Request (or SR) to your colleagues
Selecting administrator contacts who can help you with... [More]