The Power of Collecting
Your IBM software isn't working as you expected it to, so you're ready
to call IBM Support to get the help you need. Before you pick up the
phone, search the IBM knowledge base and see if there is a Collecting
Data document related to your situation.
Collecting data documents (formerly MustGather documents) aid in
problem determination and save time resolving problems by explaining
what information needs to be gathered before calling IBM.
Collecting data documents are an extension of the... [More]