Take a Proactive Approach to Managing your Support Plans and Issues - with help from AVP (the Accelerated Value program) IBM Subscription and Support provides world-class software support via award-winning tools and support personnel. AVP – aka the Accelerated Value Program - added to your S&S contract, provides comprehensive maintenance and support guidance and assistance for issues that occur across all phases of the software life-cycle . With AVP, you can get assistance with tasks like file fixing, code reviews, and upgrade tasks, as... [More]

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Our team is ready to go and eager to meet with you at Information on Demand 2011! We can hardly believe another IOD is around the corner!   Below you will find a list of our leaders attending IOD and where you can find them: Rosanne DeVries, VP, Worldwide Client Support, Information Management What Rosanne is looking forward to most at IOD: Meeting and talking directly with our Support and AVP clients is the most valuable part of IOD for me. It is truly a learning experience for me to better understand both our clients' challenges and... [More]

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I can't believe it... the Information on Demand Conference kicks of this weekend in Vegas! I'm sure many of you are getting packed and ready for the busy, productive, and fun week ahead. If you aren't attending IOD, you can still connect with many of the events/announcements from home! Here is how to do it: On the conference Livestream ,  you can watch streaming video of the conference throughout the day. See the EXPO, listen to keynote speeches, watch interviews with key IBMers and IOD attendees. Connect with our Support... [More]

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IBM Information On Demand (IOD) 2012 will be hosted in Mandalay Bay, Las Vegas from October 21st through 25th. I hope you will have a chance to attend this exciting event to learn about the products in the IBM Software Group InfoSphere portfolio, and see what we can do to help you and your business compete in today's challenging global economy. Here is a short overview of the event from my own personal experience, and some suggestions to help you prepare before you head out to the Silver State. When you first check in to the event, you will be... [More]

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The Information on Demand Conference will get under way this weekend! If you aren't able to attend the event in person, there are many ways to connect with the event from home. Check out our suggestions below: On the IOD Livestream site , you can watch streaming video of the conference throughout the day. See the EXPO, listen to keynote speeches, watch interviews with key IBMers and IOD attendees. Connect with our Support Leaders on Facebook! Our Leaders are at the event and actively posting photos and information from the conference to... [More]

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Are you IBM Certified? If you answered no, you can change that answer to a yes at IOD!  All registered customers and business partners can take one complimentary exam at the conference! That's a value of $200 USD. Complimentary exams can be from the Information Management, Business Analytics and Enterprise Content Management catalogs. Subsequent tests will be offered at the discounted price of $30. Exams for IBM Cloud, Collaboration, Rational, Security, SOA,Tivoli, WebSphere, and XML will be available at $100 per certification exam.... [More]

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On Wedneday, October 24 from 1:15-2:15, plan to stop by “The Value of IBM Subscription & Support” (1873B) Birds of a Feather (BoF) luncheon to learn how S&S maximizes your software ROI. You will have an opportunity to meet with Rosanne DeVries , Vice President of Worldwide Client Support for Information Management, and Mark Sowers , Information Management Subscription & Support (S&S) Worldwide Sales Executive. Find Rosanne and Mark at the Bayside Dining IM BoF Tables 7 & 8.   Don’t forget to add this session to your... [More]

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Information on Demand 2011 is in full swing! Here are a few key observations from our team on-site at the event and our team watching the event from our IBM offices! The Support, Services, and Education Hub has been busy throughout the event and is in a great location right behind the IBM Watson pedestal! Attached are photos of the Support part of the Hub as they got ready for today's rush! If you are at the event, visit the Hub in the EXPO, pedestal 625.   Demos, demos, demos ! The Support Hub has been showing tons of demos of all of our... [More]

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It's about that time of year again... time to get ready to head to Vegas for the largest big data conference in the world! This year, there are a few important changes you should know about: Information on Demand is now IBM Insight! The name has changed for a reason: It's no longer just about information; it's what you can do with the information and how you can use data as a competitive advantage. See the conference website .  Insight runs from October 26-30, 2014.   Your Support team will be there... and... [More]

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Can you believe that August is almost over? The end of August is the beginning of a new season for us here at Thoughts from IM Support. And that season is none other than IOD SEASON! Information on Demand is now officially only 75 days away. As we have done for the past several IOD conferences, we'll be running a blog series on key IOD sessions, activities, etc. to help get you ready. So, without further ado, let's get this blog series going! We know that when you attend IOD you want to make the most out of every moment -- there really... [More]

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IOD is a great time to learn about the newest updates and advancements in IBM Software. It provides an ideal opportunity to learn and develop new skills to help you get the most out of your product in the year ahead.   Our Support experts have reviewed the sessions available at IOD next week and have compiled a handy list of suggested topics for you to attend. These sessions may cover new features or useful tips and tricks to help you get the most from your software. You can find more information about these sessions and sign up by... [More]

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  The Information on Demand Conference will get under way this weekend! If you aren't able to attend the event in person, there are many ways to connect with the event from home. Check out our suggestions below:   On the conference Livestream ,  you can watch streaming video of the conference throughout the day. See the EXPO, listen to keynote speeches, watch interviews with key IBMers and IOD attendees. Connect with our Support team on Facebook and Twitter! Our team will be at the event and actively posting photos and information from the... [More]

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Can you believe it is already that special season of the year again? You know, that magical time known as... the lead up to the biggest and best Information Management, Business Analytics, and Enterprise Content Management event of the year: IBM Information On Demand ! The conference is officially 66 days away, so your Support team is busy getting ready to meet with you. We're gathering the latest product updates, support tips, Electronic Support advancements, and much more to share with you at the event.   As we have done for the past... [More]

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Serviceability improvements reduce the amount of time and effort that it takes to identify and resolve issues.   It IOD next week, Support expert Jim Tsimis will demonstrate the serviceability features in the latest versions of InfoSphere CDC, Information Server & MDM products.  Jim will show you how serviceability tools, such as ISA Lite / ISA DC, can help you document and assess the health of your installation and simplify the task of collecting diagnostic information. You will also learn how to subscribe to notifications,... [More]

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