Rhonda Tunley 100000CC49 Visits (411)
Did you know that IBM software has a lifecycle? IBM has a commitment with its customers to provide the product and technical support on software products for a designated amount of time, depending on the product.
All products along with their policy type can be viewed on the Supp
amccarl 100000AY2G Visits (1823)
Product Lifecycles - A Primer
Just like any other product you may encounter in your day to day activities, software has a lifecycle as well. It's almost like a "best before" date. Even though the software still works it's time to move to a newer release. The IBM Software Support Lifecycle policy explains the details of the length of support and all other information that may come in handy as your customers approach the end of support of any IM product.
Some key points in the Lifecycle policy are:
As per the policy, announcements come out a year in advance so many customers either forget or feel they never even received the information. It's a good idea to review this site every once in a while and look up your product either by the brand it is in or using the alphabetical list. You can update your "My Notifications"to receive important support information or you can customize their IBM Support Portal site to focus on the products you care about.
It's a good idea to move to a newer version of software before it goes out of support. The last thing you want to hear is that you have been denied support because the product is no longer in service. Proactive steps in the year prior to the end of service of a product can help you avoid those embarrassing "of course my card still has a balance left on it" type moments! :-)
If you are interested in finding out about Service Extensions, contact your sales rep. Refer to the following site to find inside sales contact numbers Planetwide.