The Power of Collecting
meacoleman 1000008BFR Visits (3731)
The Power of CollectingYour IBM software isn't working as you expected it to, so you're ready to call IBM Support to get the help you need. Before you pick up the phone, search the IBM knowledge base and see if there is a Collecting Data document related to your situation.
Collecting data documents (formerly MustGather documents) aid in
problem determination and save time resolving problems by explaining
what information needs to be gathered before calling IBM.
Collecting data documents are an extension of the natural
problem-solving process that IBM Support pursues. They assume that a
problem or situation has been recognized and information must be
collected for further investigation. Often, during the process of
collecting data related to a problem, the nature of the problem, and
often the solution, becomes apparent. Therefore, Collecting Data
documents serve two purposes:
Here are some popular Collecting Data documents:
Begin your collection today!
Next up: Analyzing data