Do you know that there is a new process for submitting enhancement requests against InfoSphere Information Server ?.
And you no longer need to open a support ticket to accomplish this.
You can access via the link for opening the enhancement request
You will need your "IBM ID" and password to log onto this site.
If you don't already have one, click on "Sign in (or register)" at the upper right corner, and then click on the link "Need an IBM ID".
Enter information for the required fields, i.e. the fields indicated with an asterisk (*), and click "Submit".
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Set "Brand" to "Information Management"
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Set "Product Family" to "Information Server
The following URLs contain FAQ and video tutorial on various RFE operations.