Put Down That Google!
Andrew McCarl (IBM) 100000AY2G Visits (2755)
Why? What's wrong with Google, Yahoo, or Bing? Nothing, except that those search engines have to "crawl" information on the web in order to have it indexed and make it available in search results. So what if it doesn't happen to crawl a document that will answer your question? You might never find that information. The IBM Support Portal doesn't rely on an external webcrawl to have the information indexed and ready for you, which means that it will be there when you need it.
I'd hate to start quoting studies and statistics, because that stuff is generally pretty boring. What I can say is that if you are looking for the most up-to-date, complete, and accurate search results when you are looking for information from IBM Information Management support, go to the IBM Support Portal and get the information you need.
If you can't find your answers there, contact us, and with the KCS process we have in place for support, we'll be creating a document based on your problem and making it available.