Technical Blog Post
Abstract
New Video - How IBM uses Knowledge-Centered Support (KCS)
Body
New Video - How IBM uses Knowledge-Centered Support (KCS)
In Information Management Technical Support, we've invested a lot of time, training, and effort improving our Knowledge Base by implementing Knowledge-Centered Support (KCS). I'm excited that a new video has been posted which helps explain the KCS process in IBM:
Together, we are making support better!
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UID
ibm11141984