Have you added Secondary Contacts in IBM Passport Advantage?
KarenForbes 27000297T9 Visits (1886)
The Primary Contact should designate Secondary Contacts in IBM Passport Advantage to assist with adding new users and determining access privileges. Once nominated, Secondary Contacts have all the same management access rights as the Primary Contact except for creating new Secondary Contacts. It is essential that the Primary Contact shares the Passport Advantage Site Number with all named Secondary Contacts. If a customer site has no nominated Secondary Contacts, the Primary Contact will be solely responsible for managing access rights. The Primary Contact can designate up to four Secondary Contacts.
Refer to this link for further information & register your Secondary Contacts today!