Changes to SR Process and Entitlement for IBM Pure Data for Analytics (Netezza) Appliances
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To more quickly and accurately address your issues, we are making an important change to our IBM Software Appliance Service Request process. These changes will take effect between now and July 2014.
What you need to know:
Here is a screen shot of how you will enter your serial number in the Service Request Tool:
For more information, please refer to the links in the What you need to know section above.