Technical Blog Post
Abstract
How to engage IBM support for software issues
Body
There are several approaches to resolve your IBM software issues -
1. Search for answers from internet via search engines like Google, baidu or IBM website.
2. Post a question in dwAnswer community for simple questions
https://developer.ibm.com/answers/index.html
3. Open a ticket for complex issues either through SR tool or call IBM hotline, this is open to entitled customers only and requires an "ICN" customer number。
SR tool link https://www.ibm.com/support/servicerequest/newServiceRequest.action
IBM support hotline https://www.ibm.com/planetwide/
Check out our support handbook for more details -
ftp://ftp.software.ibm.com/software/server/handbook/webhndbk.pdf
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UID
ibm13286557