100 Tech Tips: #65 Collecting the right data for MDM for PIM and MDMCS Support team
IMLillianLei 120000CR7P Visits (7855)
Starting from MDMPIM 9.1-FP2 and MDMCS 10 onward, there is a great tool for customers to collect support related data for the technical support team. The pimSupport.sh script is located in $TOP/bin/ directory.
Here are the steps you may follow to collect the support information:
1. Login to the PIM installation server side as your PIM user.
2. Run the $TOP$ ./pimSupport.sh -l all -b -p aaaaa.bbb.ccc
You may use the following parameters. Note the value after parameter "-p" is the PMR number separated by "." instead of ",".
Here is an example output:
Software and System Stack: starting....Done
Setup and Configuration: starting......Done
Implementation & Deployment: starting..Done
Runtime Statistics: star
Collecting information on DB2
All results can be found in [$TO
3. Ftp the output file from this location to our support ftp server.
This collected the PIM and GDS logs, customer stack, and configuration information.
Here is a documentation with information on how to ftp the file to our ecurep ftp server. See "EcuRep: Attaching Files to your PMR" section.Technote: Electronic Service Request and ECuRep tools help manage PMRs
For detail explanation of the pimSupport.sh parameters, please visit this InfoCenter page: