Do you have a few minutes to spare? If so, take the time to watch the new videos available on the IBM Electronic Support Channel on YouTube!
The IBM Electronic Support Community blog has posted a series of blogs describing
these videos in more details. Visit their blog to learn more or launch
the videos from the links below.
|Topic & Link
|IBM Support Portal Video
||View an overview of the IBM Support Portal, a unified,
centralized view of all technical support tools and information for IBM
systems, software, and services worldwide. The IBM Support Portal is
your gateway to all of your technical support resources
|IBM Quick Start Feature
||Get started with the IBM Support Portal. Save time and become more productive!
|Manage your product list in the IBM Support Portal
||Create a product list in the IBM Support
Portal and use it to find technical support resources on the IBM support
|Advanced Management of your IBM Support Portal Product List
||Perform more complex management of your product list in the IBM Support Portal.
|How IBM Uses Knowledge Centered Support (KCS)
Learn about the process of mining data to create technical content for IBM clients
|Accelerated Value Program features of the IBM Support Portal
||This video demonstrates the added benefits that IBM Software Accelerated Value Program clients receive from the IBM Support Portal. The IBM Software Accelerated Value Program delivers a proactive, cost-reducing, and productivity enhancing advisory service.
|Finding warranty information for your IBM systems
||Find warranty information related to your
IBM system. Using the IBM Support Portal, you can look up one or many
systems to see which ones are under the base warranty or covered by an
extended service agreement.
|Finding downloads, fixes, and device drivers in the IBM Support Portal
Quickly find software downloads,
including product fixes, device drivers, firmware, and other
downloadable code for IBM products.