100 Tech Tips, #36: IBM Service Request Updates
KateDawson 060001TQ2C Visits (1404)
Our friends over in the IBM Electronic Support Community posted an announcement on Friday about the recent updates to IBM Service Request. Today's tip is to make sure you are aware of these new updates so you can take advantage of the new functionality when you need to open your next Service Request.
The IBM Service Request Tool is a worldwide, consolidated system for submitting technical support requests for all IBM software products. Since that description might be a bit lengthy for you, just remember it as the fastest way to get in touch with IBM and get your issue resolved! The recent Service Request updates will make the tool even more efficient and useful for you.
Here is how your experience with the IBM Service Request tool will be different following the updates:
We would love to hear your feedback about the Service Request updates. To submit feedback, visit the IBM Service Request site and select the "Support feedback" link in the right column.