100 Tech Tips, #22: Take a proactive approach with AVP at IOD!
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Take a Proactive Approach to Managing your Support Plans and Issues - with help from AVP (the Accelerated Value program)
IBM Subscription and Support provides world-class software support via award-winning tools and support personnel. AVP – aka the Accelerated Value Program - added to your S&S contract, provides comprehensive maintenance and support guidance and assistance for issues that occur across all phases of the software life-cycle .
With AVP, you can get assistance with tasks like file fixing, code reviews, and upgrade tasks, as well as advanced support activities like defining your support plan, doing support readiness reviews, and assistance managing issue resolution activities.
Assigned senior IBM Support experts will provide you with personalized, proactive, and prioritized support management and issue assistance. Depending on the type and level of help you need, you'll have an AVL (Accelerated Value Leader) or AVS (Accelerated Value Specialist) who knows your software infrastructure and understand your business needs. When issues arise, your AVP expert will help you get back on track quickly, and if needed, can also help with the planning, execution, and management of a personalized Support strategy that focuses on issue prevention.
AVP also helps improve the availability of both mission-critical applications and system deployment times, which in turn, helps optimize how in-house support teams work.
With AVP, your assigned AVL or AVS:
AVP also provides other benefits, like priority call handling, access to technical skills-sharing events, and no-cost Certification Vouchers (where applicable – talk to your AVP Seller for details)
Find out more at IOD 2011!
Visit the AVP Red Carpet Lounge (space 431) and learn how comprehensive Software lifecycle support along with proactive assistance for issue prevention can help your work smarter.
A haven for Support mavens, the AVP Red Carpet Lounge has experts on-staff throughout the day to talk about how proactive advice and help from the Accelerated Value Program can help you get quicker returns on your software investments. Inside the Lounge, current AVP customers can take a break from the conference action and join our daily Tech Talks or just drop by for a quick cup of coffee and a chat with your peers.
We'll also be hosting daily discussions and presentations throughout the day, showcasing real-life examples of how AVP helped customers resolve issues quicker, saving both time and money. We encourage you to stop by the Lounge to find out how IBM AVP can help you improve the stability, performance, and availability of your IBM Software.
The AVL Red Carpet Lounge is open during all EXPO hours:
Enjoy IOD 2011 and make sure to plan ahead to get the most out of your conference experience!