Two new external self-assist videos went to production on 1/17/2014.  These modules are now found on the IBM Education Assistant website in the IBM Electronic Support tools and resources -> Download fixes and updates section. 1. How to obtain download access for IBM Platform LSF 2. Accessing log files in Platform Symphony  

Tags:  lsf training passport education advantage

To more quickly and accurately address your issues, we are making an important change to our IBM Software Appliance Service Request process. These changes will take effect between now and July 2014. What you need to know: When you open a Service Request using the Service Request Tool for your IBM Pure Data for Analytics Appliance, you may be asked for the serial number of your appliance in addition to your IBM Customer Number. Find out more about why we are making this change here.   ... [More]

Tags:  netezza service-request pda entitlement

ATTN: Netezza / PureData Systems for Analytics users If you are used to visiting the current Pure Data Analytics (powered by Netezza technology) page on Support Portal, you will soon see a change.  The page you will see is now simply named " Pure Data Analytics ".   Old...         New!         Don't worry, the Netezza technology is still there under the hood! Your existing links should work and settings should transfer.      

Did you know the new version for Change Data Capture (CDC) is now called IBM InfoSphere Data Replication (IIDR)?   InfoSphere Data Replication V10.2.1 packages IBM's world-class data replication technologies for distributed platforms into a single offering, giving you considerable flexibility in choosing data replication technologies and solutions.   Key features of InfoSphere Data Replication V10.2.1 include: Full access to IBM data replication technologies on distributed platforms known as Change Data Capture (CDC), Q... [More]

If you are an IBM Site Technical Contact (STC) or if you want to know how to identify STCs in your organization, you should watch the newest video on the IBM Electronic Support Channel! Each organization selects a Site Technical Contact when it purchases software from IBM. The STC completes the following common tasks to make sure you and your colleagues can easily access IBM Support: Providing access to IBM Service Request (or SR) to your colleagues Selecting administrator contacts who can help you with most tasks Maintaining... [More]

Tags:  video support site-technical-contact stc

 Informix 11.70.xC8  is released (eGA) on 9 January 2014.   GA date is 14 January 2014. Product Editions        Informix Developer Edition Informix Innovator-C Edition Informix Express Edition Informix Growth Edition Informix Growth Warehouse Edition Informix Ultimate Edition Informix Ultimate Warehouse Edition   Features: Information Center - http://pic.dhe.ibm.com/infocenter/idshelp/v117/index.jsp IBM Informix, Version 11.70.xC8 contains the following new functionality.  For full... [More]

Tags:  im_resource informix