This weekend, we'll be performing some critical maintenance on our systems, and as such, our technical support content will be unavailable for a period of time between 9:00 pm ET May 21 2011 and 5:20 am ET May 22 2011. What you can expect: The IBM Support Portal will be operational, and Site Availability and News portlet will contain information on the outage Search will provide results; but links will not reach content    Our apologies for the temporary inconvenience.

Tags:  offline maintenance

This year's IIUG Conference is now only days away. Our Informix Support team is ready to go and is looking forward to speaking with you. Here is a quick overview of where you can find us at IIUG: Sunday Tutorials Check out this blog post for our activities during the IIUG Sunday Tutorials. Support Kiosk Like last year, you'll find many of us at the Support Kiosk between the hours of 10am and 2pm daily. At the kiosk, you can: Find out how your Informix Database can benefit from a FREE Health Check Lite Talk to the experts about your... [More]

Tags:  informix

Good news is.... well,  Good News!   Sometimes, it good to know that you are doing the right thing.  Within Information Management Support , we've been on a mission to improve the Technical Support content that we make available for you.   We've implemented a Knowledge-Centered Support (KCS) process to ensure that the content that we create is rooted in the reality of the problems you and other customers experience. We quality check the information we document. We've improved your ability to provide feedback to the information by simplifying... [More]

Tags:  thanks content feedback rating

In the beginning of May, IBM significantly updated the IBM Support Portal support site, with improvements to make this worldwide one-stop site for technical resources for all IBM products even more effective and useful for our clients. Some are adjustments our clients have requested, others are redesigns to improve our clients' efficiency finding the information they need. Here's a quick rundown of new capabilities to look for. Several enhancements have been made to the product selection function. In the “Choose your products” module, users... [More]

Tags:  portal ibm support